ASRock > FAQ

Question: What is Dr. Debug and how do I troubleshoot with these codes?(2/1/2013)

Answer:
Dr. Debug is used to provide codes that represent different errors that your system has encountered. Please see the diagram below for reading the Dr. Debug codes and how to troubleshoot.

Code	Description
FF, 00 - 19 D0 - D3	Please check if the CPU is installed correctly and then clear the CMOS.
31 - 3B 51 - 55	Problem related to CPU and memory. Please clear the CMOS. Re-install the CPU and memory.
D4 - D5	PCI resource allocation error. Out of Resources.
D6 92 - 97	The graphics card or iGPU could not be recognized. Please clear CMOS and try re-installing the graphics card. If the problem still exists, please try installing the graphics card in other slots or try other graphics cards.
D7	The keyboard and mouse could not be recognized. Please try re-installing the keyboard and mouse.
D8	Invalid password
9A - 9D	Problem related to USB devices. Please try removing all USB devices.
E8 - EB	S3 Resume failed (S3=Sleep)
03	System is entering S3 state (S3=Sleep)
04	System is entering S4 state (S4=Hibernate)
05	System is entering S5 state (S5=Soft power off)
30	System is waking up from S3 state (S3=Sleep)
40	System is waking up from S4 state (S4=Hibernate)
AA	System is entering OS

Question: My system does not start. I have no output on my display. What can I do? (7/1/2020)

Answer:
Please refer to the following flow chart for basic debugging.

If the procedure above does not help to solve your problem, please contact the seller or local dealer for help. Or go to Support\Contact Technical Support to submit your question. Then our customer service staff will reply to you as soon as possible.

Question: After upgrading the Windows 10 RS3 on H81 Pro BTC(R2.0), the VGA card driver will show error code "12” on my system.
What should I do?(12/1/2017)

Answer:
There are two workarounds to solve the error code "12” issue on the system.
1. Refer to the following link to change the registry under OS.
Link: https://support.microsoft.com/en-us/help/942959/error-message-when-you-attach-a-pci-express-expansion-chassis-to-a-com

2. Please refer to below link to roll the Windows 10 version back to the RS2.
Link: https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/how-to-recover-restore-your-previous-version-of/94368560-9c64-4387-92b9-82a9234216ad

Question: I'd like to use the Windows Mixed Reality Headset on on-board HDMI, what should I do?(12/1/2017)

Answer:
Please follow the steps below
1. Refer to the "Microsoft Windows Mixed Reality PC hardware guidelines” to check the system hardware requirement.
https://support.microsoft.com/en-us/help/4039260/windows-10-mixed-reality-pc-hardware-guidelines
*The Windows Mixed Reality requires Integrated Intel HD Graphics 620 or greater DX12-capable integrated GPU.

2. If an external graphics card is installed, please enable "IGPU Multi-Monitor” under BIOS.
BIOS Path: Advanced > Chipset Configuration > IGPU Multi-Monitor

Advanced > Chipset Configuration > IGPU Multi-Monitor

3. Download the VGA driver version 15.60.01.4877 from the Intel download center and Install it on your system.
Download Link: https://downloadcenter.intel.com/product/128199/Graphics-for-8th-Generation-Intel-Processors
4. Install the "Windows Mixed Reality Headset” USB 3.0 connector to the on-board USB3.0 port.
5. Install the "Windows Mixed Reality Headset” HDMI connector to the on-board HDMI port
The Windows Mixed Reality Headset should work now.

Question: How do I get WiFi function work after my system resumes from sleep mode on X299 platform?(12/1/2017)

Answer:
Please follow the steps below to set up your system.
Step1. Please install the WiFi utility driver v19. 60.00 from the link below.
Link: https://download.asrock.com/Drivers/Intel/WLAN/Intel_WiFi(v19.60.00).zip
Step2. Please enter BIOS setup and set "WAN Radio” to [Enabled]. Then please press [F10] to save the setting.
(Path: BIOS > Advanced > Chipset Configuration > WAN Radio)
After applying the setting as above, the WiFi function can work properly.

Question: I'd like to build a mining system on H81 Pro BTC. Should I connect the PCIe power connector to PSU?(11/1/2017)

Answer:
Yes, it is required to connect the PCIe power connector to PSU.
Please make sure all the connected power connectors are on the same PSU.

No.	Description
4	ATX 12V Power Connector (ATX12V1)
7	ATX Power Connector (ATXPWR1)
18	PCIe Power Connector (PCIE_PWR2)
24	PCIe Power Connector (PCIE_PWR1)

Question: How do I play Dolby ATMOS through a receiver on Z270 Gaming-ITX/ac?(10/1/2017)

Answer:
Please refer to the following requirements, configurations and setup procedures.
[Requirements]
OS: Windows 10
Receiver / decoder: Onkyo TX-NR 747 or other receiver supporting HDCP 2.2
Player: Pioneer Ultra HD Blu-ray drive
BD Disk: Most 3D / 4K BD disk movie
Playback Software: Power DVD 14 or later version

[Configuration]
M/B: Z270 Gaming-ITX/ac
BIOS: P2.30

[Setup]
1. When the system boots up, press "F2" to enter UEFI setup screen.
Go to Advanced > CPU Configuration and enable "Software Guard Extensions" in BIOS setting.
Press "F10" to save and exit the BIOS setup screen.

Go to Advanced > CPU Configuration and enable

2. Boot into O.S. Install all drivers for the M/B.
Install ME driver ver: 11.6.0.1126 (supports Ultra HD Blu-ray). Download the driver from the following link:
http://www.asrock.com/MB/Intel/Fatal1ty%20Z270%20Gaming-ITXac/index.asp#osW1064
3. Go to Control Panel > Hardware and sound > Sound and select "Receiver output”.

Question: If I have two PSU for my mining system, how do I connect the PSU to H110 Pro BTC+?(10/1/2017)

Answer:
If you have two PSU for your mining system, H110 Pro BTC+ related power connectors must be connected to the same PSU.
Please make sure all the connected power connectors (4-pin, 24-pin, SATA and PCIe) are on the same PSU.

No.	Description
1	ATX 12V Power Connector (ATX12V1)
4	ATX Power Connector (ATXPWR1)
18	SATA Power Connector (SATA_POW1)
19	PCIe Power Connector (PCIE_PWR2)
21	PCIe Power Connector (PCIE_PWR1)

Question: Which PCIe slot should I use for Thunderbolt AIC card?(10/1/2017)

Answer:
The X299 platform doesn't have a specific slot for Thunderbolt AIC card.
The Thunderbolt™ AIC card is compatible with all PCIe slots from CPU.
If PCIe slot is enabled (depends on CPU), thunderbolt will be detected under the OS.

Please see below for PCIe lanes configuration based on CPU.
If you install CPU with 44 lanes, PCIE1/PCIE2/PCIE3/PCIE5 will run at x16/x8/x16/x0 or x8/x8/x16/x8.
You can install a Thunderbolt card on PCIE1/PCIE2/PCIE3/PCIE5 slot.
If you install CPU with 28 lanes, PCIE1/PCIE2/PCIE3/PCIE5 will run at x16/x0/x8/x0 or x8/x0/x8/x8.
You can install a Thunderbolt card on PCIE1/ PCIE3/PCIE5 slot.
If you install CPU with 16 lanes, PCIE1/PCIE2/PCIE3/PCIE5 will run at x16/x0/x0/x0 or x8/x0/x4/x0.
You can install a Thunderbolt card on PCIE1/ PCIE3 slot.

Question: Could I use Ryzen Master and A-Tuning at the same time on the AM4 Platform?(10/1/2017)

Answer:
No, Ryzen Master and A-Tuning read the different locations, so Ryzen Master and A-Tuning couldn't be used at the same time.

Question: How do I install the CPU on X399 Platform? After I follow the step 1 to 3 to fasten the screws, the cover cannot be locked well.(10/1/2017)

Answer:
Please slightly fasten the screws in the order of number 1, 2 and 3. Then tighten all of them.

Question: If I want to build a mining system with H110 Pro BTC+, how much power do I need for my system?(9/1/2017)

Answer:
It depends on the complete system configuration. We recommend calculating it in 2 parts:
(1) Motherboard + CPU + memory + SSD:
For a system with an Intel® Pentium® CPU with 2 DIMMs memory, we suggest to reserve 250W for this part.
(2) Graphics cards:
We suggest visiting the official website of the graphics card vendor to check the graphics card TDP. Please refer to the following example.

Nvidia GTX1060: it requires 120W power for each card.

Link: https://www.nvidia.com/en-us/geforce/products/10series/geforce-gtx-1060/

AMD RX470: it requires 120W power for each card.
Link: http://www.amd.com/en-gb/products/graphics/radeon-rx-series/radeon-rx-470

If the system uses eight RX470 and five GTX1060, the total sum including other components is 1810W. Accounting for power conversion efficiency, the recommended power supply for this example is at least 2400W.

H110 Pro BTC+ with CPU + memory + SSD	RX470 x Qty	GTX1060 x Qty	Total
250W	120W x 8	120W x 5	1810W

Question: The system cannot recognize one of my graphics cards. What should I do?(9/1/2017)

Answer:
If some graphics cards are not recognized by the system, it is not necessarily related to only the motherboard but also to other components. The riser cards, power supply, graphics cards and even the OS are all key points for the system. Please refer to the following three parts to check your system.
(A) The PCIe riser card
1. Please double check if the graphics cards are installed properly on the riser cards. Or take the graphics cards off the riser cards and install them on the riser cards again.
2. We recommend choosing PCIe riser cards with 6-pin power for the mining system.

3. If you are using PCIe riser cards with a Molex connector, please use maximum two Molex connectors on each power cable. Not more.

(B) Power supply
When using (close to) 13 graphics cards, you will probably have to use 2 power supplies. Normally the power supply will provide 12V, 5V and 3.3V power to the motherboard.
But in a mining system with multiple power supplies the situation is different. The first power supply has to be connected to the motherboard (12V, 5V and 3.3V) and some of the graphics cards (12V). The second power supply should only be connected to some graphics cards (12V). Because the second power supply will only supply 12V voltage to the graphic cards, it can cause power loading imbalance.
Power supply vendors suggest users to use only one power supply per system.

(C) Graphics cards
1. The single GPU systems typically draw about 200W, the system will need adequate power for whole system. Please double check if the system power is enough for the whole system.
2. Please install one graphics card and make sure it can be recognized under device manager.
If it is not, please shut down the system and press the power button to boot the system again. Then wait for the system to detect the device.
3. If it is not detected please clean the golden finger of the graphics card with a rubber (pencil eraser) and reinstall the card.

Question: I'd like to install the TR4 1900X CPU on X399Taichi or X399 Prof. Gaming, what should I do?
Please refer to the following steps to update the BIOS P1.30 or later version to support TR4 1900X CPU.(8/1/2017)

Answer:
Step 1. Download the BIOS P1.30 or later version from ASRock's website
X399 Taichi: https://www.asrock.com/mb/AMD/X399%20Taichi/index.asp#BIOS
X399 Prof. Gaming: https://www.asrock.com/MB/AMD/Fatal1ty%20X399%20Professional%20Gaming/index.asp#BIOS

Step 2. Please make sure that the file system of your USB flash drive is FAT32.
Go to This PC → Right click on the mouse → Select Properties → File system

Step 3. If the USB drive is not FAT32 format, please create an USB flash with FAT32 format.
Go to This PC → Right click on the mouse → Select Format → Select FAT32 → Start

Step 4. Copy the BIOS file to your USB flash drive and extract BIOS file from the zip file.

Step 5. Rename the file to "creative.rom” and put the file on root directory

Step 6. Install the 24 pin power connector to the motherboard. Then turn on the AC switch of the power supply.
*There is no need to power on the system.

Step 7. Connect your USB drive to the USB BIOS Flashback port.

Step 8. Press the BIOS Flashback button for about three seconds. Then the LED starts to blink.

Step 9. Wait until the LED stops blinking, indicating that BIOS flashing has been completed.

*If the LED light turns solid green, this means that the BIOS Flashback is not operating properly.
1. Please make sure that you connect the USB drive to the USB BIOS Flashback port.
2. BIOS Flashback button (BIOS_FB1, see p.9, No. 19) allows users to flash the BIOS.
3. Flash the BIOS again from step 5.

Question: I'd like to use the PS2 mouse on PS2 port. What should I do?(7/1/2017)

Answer:
If your motherboard has two PS2 ports, just connect the PS2 mouse to the green PS2 port, and then the PS2 mouse can be used.
If your motherboard only has one PS2 port, please set "PS2 Y-cable” to "Enabled”. Please press "F2” or "Del” during POST to enter BIOS, select the "Advanced” menu, "Super IO Configuration”, and set the "PS2 Y-cable” option to "Enabled”. Press "F10” to save the configuration. Then the PS2 mouse can be used.

Question: How do I turn off USB port power under S5 mode? (7/1/2017)

Answer:
USB port power can be turned off by enabling "Deep Sleep” option.
Please press "F2” or "Del” during POST to enter BIOS setup, select the "Advanced” menu and enter the "Chipset Configuration” page, and adjust the "Deep Sleep” option to "Enabled in S5”.
After adjusting the setting, press "F10” to save the configuration. Then USB port power will be turned off under S5 mode.

Question: If I'd like to install the mining VGA card without display output, what should I do? (7/1/2017)

Answer:
Please refer to the following path to adjust the "Primary Graphics Adapter” to [Onboard].
Path: BIOS → Advanced → Chipset configuration → Primary Graphics Adapter → Onboard

Question: I want to use USB Power On function on AM4 series boards, how do I set up?(6/1/2017)

Answer:
The USB power on function supports under Sleep (S3) and Hibernate (S4) modes under Windows OS.
Please click the Start menu button and then choose Sleep (S3 mode) and Hibernate (S4 mode) under Windows.

Question: What is the requirement to support Intel Optane Memory?(4/1/2017)

Answer:
To support Intel Optane Memory, please make sure if your system meet the followings:
1. Choose Z270, H270 or B250 series platform and 7th Generation (Kaby Lake) Intel® Core™ Processor.
2. Install Windows 10 64bit OS.
3. The system drive needs to be GPT format.
4. Update to supported BIOS P2.00 or later version.
5. Only supported for SATA-based boot drive

Question: How do I play a 4K BD movie through a Pioneer Ultra HD Blu-ray drive on Z270 Gaming-ITX/ac?(4/1/2017)

Answer:
Requirements:
O/S: Windows 10
Receiver / decoder: Onkyo TX-NR 747 or other receiver supports HDCP 2.2
Playback Software: Power DVD 14 (from Pioneer Ultra HD Blu-ray Drive)
http://pioneer.jp/pcperipherals/bdd/products/bdr_s11j/spec/
Configuration:
M/B: Z270 Gaming-ITX/ac
BIOS: P1.20
Setup:
1. When the system boots up, press "F2” to enter UEFI setup screen.
Go to Advanced > CPU Configuration and enable "Software Guard Extensions” in BIOS setting.
Press "F10” to save and exit the BIOS setup screen.

2. Boot into O/S. Install all drivers for the M/B.
Install ME driver (v11.6.0.1126_SW_MSI). Download the driver from the following link:
https://www.asrock.com/MB/Intel/Fatal1ty%20Z270%20Gaming-ITXac/index.asp
3. Go to Control Panel > Hardware and sound > Sound and select "HDMI output”.

4. Enable the "UHD color” on the TV.
Please run "Ultra Blu-ray advisor” to see if all "Pass”.
Pioneer UHDBD Advisor:
http://pioneer.jp/pcperipherals/bdd/eula.php

5. Put a 4K movie BD disc into the Pioneer Ultra HD Blu-ray drive.
6. Click "Power DVD”.
7. Then you can play the content.

Question: Which BIOS version should I update to support and optimize Intel Optane Memory feature?(4/1/2017)

Answer:
Z270, H270 and B250 platform can support Intel Optane memory since BIOS P2.00 version.
Please download BIOS P2.00 or later BIOS version for compatibility with Intel Optane memory.
Download link: https://www.asrock.com/support/index.asp?cat=BIOS

Question: Can Intel Optane memory be supported under legacy formatted system drive?(4/1/2017)

Answer:
No, the supported storage device (Hard drive, SATA SSD or SSHD) need to formatted for GPT partition and at least 5MB of continuous unallocated space at the end of boot volume.

Question: How to solve the following error message when installing Intel Optane Memory driver?(4/1/2017)

Answer:
Error 1--- Intel Rapid Storage Technology is Already Installed
→Because your system is already installed Intel Rapid Storage Technology driver, Intel Optane Memory driver cannot be installed properly. Please uninstall Intel Rapid Storage Technology and then install Intel Optane Memory application again.

Error 2 --- Intel Optane Memory is Currently Enabled
→Before uninstalling Intel Optane Memory application or taking Intel Optane memory to another system,
please must disable Intel Optane Memory acceleration function and then uninstall Intel Optane Memory application or remove Intel Optane Memory from M/B.

How to disable "Intel Optane Memory Acceleration” function in application?
→Please refer to the following picture to disable the function in Intel Optane Memory application.

Error 3 --- Unsupported System Drive
→Because your system drive is formatted at MBR partition, please re-install your system drive at GPT format.

Question: Why does Beebox Series platform show "!” in device manager when installing Realtek Wireless LAN driver under Windows 10 RS1?(4/1/2017)

Answer:
If using Windows 10 RS1 and installing Realtek driver, it may get "!” in device manager.
Please refer below link to download Realtek Wireless Lan driver ver:2023.48.0801.2016 for Windows 10 RS1 or remove Realtek LAN driver to use inbox LAN driver directly.
Link: https://www.asrock.com/nettop/overview.asp?Model=Beebox%20Series&cat=Download&os=Win1064

Question: How do I change AMD Wraith RGB Cooler color on AM4 series platform?(4/1/2017)

Answer:
If you install AMD Wraith RGB lighting cooler and would like to customize the lighting, please connect CPU Cooler
cable to AMD Fan LED Header or RGB LED Header as below on the AM4 motherboards and download ASRock
RGB LED ver:1.0.12 utility or later version to adjust the lighting effects.

Question: How do I play a 4K BD movie through a Pioneer Ultra HD Blu-ray drive on Z170 Gaming-ITX/ac?(4/1/2017)

Answer:
Requirements:
O/S: Windows 10
Receiver / decoder: Onkyo TX-NR 747 or other receiver supports HDCP 2.2
Playback Software: Power DVD 14 (from Pioneer Ultra HD Blu-ray Drive)
http://www.pioneerelectronics.com/PUSA/Computer/Computer+Drives/BDR-211UBK#overview
Configuration:
M/B: Z170 Gaming-ITX/AC
BIOS: P7.10
CPU: 7th generation Intel® Core™ i7/i5 processor for Desktop PC (Kaby Lake-S)
Setup:
1. Please connect the HDMI cable to HDMI2 port of Z170 Gaming-ITX/ac.

2. When the system boots up, press "F2” to enter UEFI setup screen.
Go to Advanced > CPU Configuration and enable "Software Guard Extensions” in BIOS setting.
Press "F10” to save and exit the BIOS setup screen.

3. Boot into O/S. Install all drivers for the M/B.
Install ME driver(v11.6.0.1126_SW_MSI). Download the driver from the following link:
https://www.asrock.com/MB/Intel/Fatal1ty%20Z270%20Gaming-ITXac/index.asp#osW1064
4. Please enter Control Panel > Hardware and sound > Sound.
Select "HDMI output”

5. Enable the "UHD color” on the TV.
Please run "Ultra Blu-ray advisor” to see if all "Pass”.
Pioneer UHDBD Advisor:
http://pioneer.jp/pcperipherals/bdd/eula.php

6. Due to the fact that HDR is not supported by Intel 100 series chipset, please disable ”UHD color” from TV.
Put a 4K movie BD disc into the Pioneer Ultra HD Blu-ray drive.
7. Click " Power DVD”.
8. Then you can play the content.

Question: Which fan type can I use on AM4 motherboard to support fan speed control?(3/1/2017)

Answer:
Please refer to the following table for the fan type specification and information.

Model Name	FAN Header	Which kinds of Cooler type can support Fan speed Control	Control Method	Note
Fatal1ty X370 Professional Gaming X370 Taichi	CPU_OPT/W_PUMP	Both 4-Pin and 3-Pin	Controlled By BIOS setting	Using 3-Pin fan, please set [DC mode] Using 4-Pin fan, please set [PWM mode]
	CPU_OPT/W_PUMP	Both 4-Pin and 3-Pin	Controlled By BIOS setting
	CPU_FAN1	Both 4-Pin and 3-Pin	Auto detect*	System will auto detect the fan type
	CHA_FAN1	Both 4-Pin and 3-Pin	Auto detect*	System will auto detect the fan type
	CHA_FAN2	Both 4-Pin and 3-Pin	Auto detect*	System will auto detect the fan type
	CHA_FAN3/W_PUMP	Both 4-Pin and 3-Pin	Controlled By BIOS setting	Using 3-Pin fan, please set [DC mode] Using 4-Pin fan, please set [PWM mode]
X370 Killer SLI/ac X370 Killer SLI Fatal1ty X370 Gaming K4	CPU_OPT/W_PUMP	Both 4-Pin and 3-Pin	Controlled By BIOS setting	Using 3-Pin fan, please set [DC mode] Using 4-Pin fan, please set [PWM mode]
	CPU_FAN1	Only 4 Pin		When using 3-Pin fan, it works at full speed
	CHA_FAN1	Only 4 Pin		When using 3-Pin fan, it works at full speed
	CHA_FAN2	Both 4-Pin and 3-Pin	Auto detect*	System will auto detect the fan type
	CHA_FAN3/W_PUMP	Both 4-Pin and 3-Pin	Controlled By BIOS setting	Using 3-Pin fan, please set [DC mode] Using 4-Pin fan, please set [PWM mode]
Fatal1ty AB350 Gaming K4 AB350 Pro4	CPU_FAN1	Only 4 Pin		When using 3-Pin fan, it works at full speed
	CHA_FAN1	Only 4 Pin		When using 3-Pin fan, it works at full speed
	CHA_FAN2	Both 4-Pin and 3-Pin	Auto detect*	System will auto detect the fan type
	CHA_FAN3	Both 4-Pin and 3-Pin	Auto detect*	System will auto detect the fan type
AB350M Pro4 A320M Pro4	CPU_FAN1	Only 4 Pin		When using 3-Pin fan, it works at full speed
	CHA_FAN1	Both 4-Pin and 3-Pin	Auto detect*	System will auto detect the fan type
	CHA_FAN2	Doesn't support fan control
AB350M-HDV AB350M A320M-HDV A320M A320M-DGS	CPU_FAN1	Only 4 Pin		When using 3-Pin fan, it works at full speed
	CHA_FAN1	Only 4 Pin		When using 3-Pin fan, it works at full speed
	CHA_FAN2	Doesn't support fan control

*Auto detect – system will automatically detect the fan type installed, so user doesn't set "DC or PWM" mode additionally under BIOS setup.

Question: The system doesn't boot properly after loading DRAM XMP Profile on AM4 motherboards. How do I do?(3/1/2017)

Answer:
Please update the latest BIOS from ASRock official website firstly.
Download link: https://www.asrock.com/support/index.asp?cat=BIOS
Because of AM4 memory compatibility issue, some high frequency memory modules may not work with XMP profile successfully. ASRock keeps updating the latest AMD AGESA code to enhance the high frequency memory capability. Please keep tracking the latest BIOS update on ASRock official website.
We have tested some memory modules on AM4 platform and users can refer to our suggested module list for choosing the finest ones to pair with your AM4 motherboard.
Memory support list link:
X370 Professional Gaming,
X370 Taichi,
X370 Killer SLI/ac,
X370 Killer SLI,
X370 Gaming K4,
AB350 Pro4,
AB350M Pro4,
AB350 Gaming K4

Question: What kind of M.2 specification can your AM4 motherboard support? Is M.2 shared with SATA port? Which SATA port?(3/1/2017)

Answer:
M.2 specification support may vary with a different AM4 motherboard. Please refer to the following table for support information.
Please refer to the following table for detail information.

Model	M.2 slot support PCIE/SATA	Is M.2 shared with SATA Port? Which SATA port shared with M.2
Fatal1ty X370 Professional Gaming	M2_1 (PCIE/SATA)	NO
X370 Taichi	M2_1 (PCIE/SATA)	NO
X370 Killer SLI/ac	M2_1, M2_2 (PCIE/SATA)	NO
X370 Killer SLI	M2_1, M2_2 (PCIE/SATA)	NO
Fatal1ty X370 Gaming K4	M2_1, M2_2 (PCIE/SATA)	NO
Fatal1ty AB350 Gaming K4	M2_1(PCIE), M2_2(SATA)	M2_1(share with PCIE4), M2_2(share with SATA3_3)
AB350 Pro4	M2_1(PCIE), M2_2(SATA)	M2_1(share with PCIE4), M2_2(share with SATA3_3)
AB350M Pro4	M2_1(PCIE), M2_2(SATA)	M2_2(share with SATA3_3)
AB350M-HDV	M2_1 (PCIE/SATA)	NO
AB350M	M2_1 (PCIE/SATA)	NO

Question: How can I adjust "CPU Frequency Multiplier Change” setting on AM4 platform?(3/1/2017)

Answer:
CPU Frequency Multiplier Change option is already supported by the new BIOS update.
Please visit ASRock Download zone and update the BIOS to the following BIOS or later versions.
Download link: https://www.asrock.com/support/index.asp

Model	BIOS Version
Fatal1ty X370 Professional Gaming	P1.50
X370 Taichi	P1.50
X370 Killer SLI/ac	P1.40
X370 Killer SLI	P1.40
Fatal1ty X370 Gaming K4	P1.40
Fatal1ty AB350 Gaming K4	P1.40
AB350 Pro4	P1.40
AB350M	P1.20

Question: How can I update BIOS by ASRock Instant Flash on AM4 platform?(3/1/2017)

Answer:
Since AMD AM4 is a new structure and we just found BIOS cannot be completely updated by our Instant Flash. Thus, for the old BIOS version released before 2017/03/07, there is no "Instant Flash” option under BIOS. To make sure BIOS update can be executed completely, please use DOS or Windows BIOS update methods to do update temporarily.
After updating to the following version, Instant Flash functions and options are supported under BIOS and it can be used for updating the newer BIOS file in the future.

Model	BIOS Version
Fatal1ty X370 Professional Gaming	P1.50
X370 Taichi	P1.50
X370 Killer SLI/ac	P1.60
X370 Killer SLI	P1.60
Fatal1ty X370 Gaming K4	P1.60
Fatal1ty AB350 Gaming K4	P1.40
AB350 Pro4	P1.40
AB350M	P1.20

Question: How do I control ASRock RGB LED on AM4 motherboard?(3/1/2017)

Answer:
Please download ASRock RGB LED Utility from the following link, and the LED can be controlled under OS.
Link: https://download.asrock.com/Utility/Others/RGBLED(v1.0.12).zip

Question: If I change the setting in BIOS of AM4 series motherboards, is there any notice before updating BIOS?(3/1/2017)

Answer:
If you change any setting in BIOS and want to update the BIOS, please enter BIOS setup to load default setting. After reboot, please update the BIOS.

Question: If I want to change voltage in BIOS setting for Ryzen CPU on AB350 series motherboards, how do I do?(3/1/2017)

Answer:
The voltage setting option for Ryzen CPU is supported by the new BIOS update.
(BIOS ->OC Tweaker-> CPU frequency & Voltage Change-> Manual)
Please visit ASRock Download zone and update the BIOS to the following BIOS or later versions.
Download link: https://www.asrock.com/support/index.asp

Model	BIOS Version
Fatal1ty AB350 Gaming K4	L1.43
AB350 Pro4	L1.43
AB350M	L1.23
AB350M Pro4	L1.03
AB350M-HDV	L1.03

Question: How do I install Windows7 on AM4 platform motherboards?(3/1/2017)

Answer:
Intel® N3000 Series SoC, 100 / 200 Series and AMD AM4 chipset has removed their support for the Enhanced Host Controller Interface, so you might find it difficult to install windows7 operation system Since the USB ports won't work.
Please refer to the Web page from following to install Windows7 on AM4 platform motherboards (in combination with Pinnacle Ridge, Summit Ridge and Bristol Ridge only).
The link is below:
https://www.asrock.com/microsite/Win7Install/index.html

Question: What is the boot time for the AM4 series motherboards?(3/1/2017)

Answer:
Normally, the boot time for AM4 series motherboards is around 30-45 seconds.
Boot time may be longer if clearing CMOS or boot up from getting AC power firstly.

Question: How do the BIOS recovery and Secure Backup UEFI functions work with the Intel Z270 motherboards with two BIOS ROM chips?(2/1/2017)

Answer:
For the Intel Z270 motherboards with two BIOS ROM chips, there is no need to switch BIOS ROM when doing recovery.
When booting properly, the system works on the active BIOS_A1 as picture below.

However, if the active BIOS_A1 is corrupted or damaged, after several failed boot attempts, it will automatically do BIOS recovery from the backup BIOS_B1 and then the system will still work on the active BIOS_A1. And the monitor will show Secure Backup UEFI (B-->A) function as picture below.

After finishing this function, the system will reboot and work on the active BIOS_A1.

Question: What is the priority for installing memory module on AM4 models?(2/1/2017)

Answer:
If you install only two memory modules, please install DIMMs into DDR4_A2 and DDR4_B2 slots.
If DDR4_A2 and DDR4_B2 are occupied, please install the other memory modules to DDR4_A1 and DDR4_B1

Question: I want to add USB 2.0 front panel for DeskMini, how do I install the USB 2.0 front panel ?(12/1/2016)

Answer:
If you would like to install the USB2.0 front panel on the Deskmini, please refer the following steps to install it.
Step 1. Before installing the USB2.0 front panel into the chassis.
Please refer the following picture to setup the USB2.0 front panel cable.

Step 2. Put the USB2.0 front panel into the chassis as following picture.

Step 3. Screw the USB2.0 front panel on the chassis as following pictures.

Step 4. Install the USB2.0 connector to USB2.0 header.

Step 5. Insert the motherboard into the chassis.

Question: If I have a TPM module on the motherboard and want to update the BIOS, what should I do?(12/1/2016)

Answer:
If you have a TPM module on the motherboard and want to update BIOS, please follow the steps below to disable TPM function before flashing BIOS.
In OS:
1. Right-click the Menu button.
2. Left-click > Control Panel > System and Security > BitLocker Drive Encryption
3. Turn off BitLocker

In BIOS
1. BIOS setup > Advanced > Trusted Computing
2. Security Device Support to "Disable”

After flashing the BIOS, please enable the function.

Question: While transferring data between two USB3.0 drives, it may not transfer successfully and pop-up error message appears on my Intel Braswell platform. How can I fix it?(9/1/2016)

Answer:
Please follow below steps to update the ASM1074 firmware:
※This FW Update Tool can only be used on Intel Braswell platform, with Windows 7 64bit / Windows 10 64bit.

Press here to download FW Update Tool
1. Run the tool as Administrator.

2. Please make sure there's no device connected to the ASM1074 hub, and then press "Yes” to execute updating.

3. The F/W update is processing.

4. After the process finished, please restart the system.

5. Please shut down the system, and unplug the AC power cord for 3 minutes.

6. The firmware update process is finished.

※If the update process tool stops during updating as below, do the followings.

1. Please press "OK” and follow the message to restart the system and then try again.
You will see a message as below:

2. Please press "OK”, the system will start to update the firmware again.
(It's normal that the "update version” is 13031903030e)

3. After it's finished, please restart the system.

4. Please shut down the system, and then unplug the AC power cord for 3 minutes.

5. The firmware updating process is finished.

Question: Which A-Command utility version can be used under Windows 10 for ASRock M8 system?(9/1/2016)

Answer:
Please download A-Command utility ver: 1.0.13 for Windows 10 OS.
Download Link: https://download.asrock.com/Utility/A-Command/A-Command(v1.0.13).zip

Question: If I would like to install a mini-PCIe WiFi card on Z170 Extreme7+, how do I connect the WiFi antennas and mini-PCIe WiFi card?(6/1/2016)

Answer:
If the connection wires between WiFi antennas and mini-PCIe WiFi card are less than 26 cm, please refer to the following steps.
Step 1. Loosen the five screws marked in yellow circles on the back side of Z170 Extreme 7+. Then remove the I/O cover.

Step 2. Use the red wires to connect the mini-PCIe WiFi card to WiFi antenna ports on the I/O port.

If the connection wires between WiFi antennas and mini-PCIe WiFi card are longer than 26 cm, please follow the steps below.
Step 1 –Loosen the five screws marked in yellow circles on the back side of Z170 Extreme 7+. Then remove the IO cover.

Step 2 –Route the red wires as the picture below to connect the WiFi antennas and mini-PCIe WiFi card.

Step 3 – Install the IO cover back to Z170 Extreme7+ as below picture.

Question: How to write MAC address of your motherboard?(6/1/2016)

Answer:
1. Please open the chassis and you can find a white sticker at the edge of board with 12-digit MAC ID.

2. Download the MAC tool form following link: https://www.asrock.com/support/download/mactool.asp

3. Extract (Unzip) the file as "MAC161B”folder then put entire folder into a bootable USB flash drive root directory.

4. Boot up system than press [F11]to enter the Boot Menu, select your USB Flash, afterwards.

5. Under DOS environment, please key in the command as follow:
Cd MAC161B
MAC CXXXXXXXXXXXX
(XXXXXXXXXXXXis MAC Address;please refer to the step1 to check the MAC Sticker)

6. After Key in the instruction, the system will flash MAC address automatically.

7. When "Done" showing, the MAC address already been flash successfully.
You can reboot the system into OS.

Question: Do ASRock Intel X99 motherboards support Intel Broadwell-E CPU?(6/1/2016)

Answer:
To support the Intel Broadwell-E CPU, please refer to the following table and update your BIOS version.
Download Link: https://www.asrock.com/support/index.asp

Model	BIOS Version
X99 Extreme11	P3.00
X99 Extreme6	P3.00
X99 Extreme6/3.1	P3.00
X99 Extreme4	P3.30
X99 Extreme4/3.1	P3.00
X99 Extreme3	P3.30
X99 OC Formula	P3.00
X99 OC Formula/3.1	P3.20
X99 Professional	P3.10
X99 Professional/3.1	P3.20
X99E-ITX/ac	P3.10
X99M Killer	P3.00
X99M Killer/3.1	P3.30
X99X Killer	P3.00
X99X Killer/3.1	P3.00
X99 WS-E/10G	P3.00
X99 WS-E	P3.00
X99 WS	P3.10

Question: What hiccups might occur if I set the BCLK over 102MHz on Intel's Skylake platform?(4/1/2016)

Answer:
1. Some functions will be disabled such as Intel iGPU, CPU Turbo Ratio, AVX and C-state etc.
2. Intel iGPU will be disabled, so please use a discrete VGA card.
3. The CPU temperature may not be read on a few models such as Z170M Pro4S, Z170M-ITX/ac, Z170M Pro4 and Z170M Extreme4.
4. There are certain risks involved with tuning the BCLK. And the results may vary between different configurations.

Question: After installing the onboard VGA driver on my 100 series platform with Windows 10, the system keeps on blinking and pops up "Graphics driver stopped responding and has recovered".
How can I fix it?(2/1/2016)

Answer:
Please set "Package C State Support" to "Auto" in the BIOS.
(BIOS -> Advanced -> CPU Configuration -> Set "Package C State Support" to "Auto")

Question: I'm using a Beebox with an mSATA disk installed, but I can't establish a WiFi connection.(2/1/2016)

Answer:
Please choose one of the options below to connect to WiFi.
1. If you would like to use 2.4GHz band, please refer to the snapshot below to set the channel bandwidth to 20MHz.

2. Use 5GHz band to establish WiFi connection.

Question: How can I change Windows 10 shut down behavior from Hibernate (S4) to shut down (S5)?(12/1/2015)

Answer:
Please follow the steps under Windows 10 as below.
1. Open [System] under Windows 10.
2. Select [Power & sleep] and enter [Additional power settings]

3. Select [Change what the power buttons do].

4. Select [Change settings that are currently unavailable].

5. Uncheck [Turn on fast startup], then save changes.

6. Done.

Question: I've connected a PS/2 mouse to the PS/2 connector on my Intel 100 series platform but it doesn't work.(12/1/2015)

Answer:
Please set "PS/2 Y-cable" to "Auto" in the BIOS.
(BIOS -> Advanced -> Super IO Configuration -> Set "PS/2 Y-cable" item to "Auto")

Question: My Beebox which is using a Realtek Wireless LAN card cannot connect to my router with 2.4GHz band.(12/1/2015)

Answer:
Please update the Realtek Wireless driver (v2023.23.1030.2015) from our website from the link below:
Download link: https://www.asrock.com/nettop/Intel/Beebox%20Series/?cat=Download

Question: When I try to use 64-bit guest operating systems with VMware, the system pops up "This host supports Intel VT-X, but Intel VT-X is disabled".(12/1/2015)

Answer:
Please configure "Intel Virtualization Technology" in the BIOS to enable VT-x.
(BIOS -> Advanced -> CPU Configuration -> Set "Intel Virtualization Technology" to "Enabled")

Question: Under Windows 10 version 1511 (Threshold 2 Build 10586), Z170 Extreme6 and Z170 Gaming K6 series models may not resume from Sleep mode (S3) or enter into Hibernation mode (S4) properly.(12/1/2015)

Answer:
Please visit ASRock Download zone and update the BIOS to the following BIOS or later versions.
Download link: https://www.asrock.com/support/download.asp

Model	BIOS Version
Z170 Extreme6+	P1.80
Z170 Extreme6	P1.80
Z170 Gaming K6+	P1.90
Z170 Gaming K6	P1.90

Question: There is no Windows 10 VGA driver for AMD 760G platform on your website, where can I find the driver and install it?(11/1/2015)

Answer:
Please refer to the steps below to install the VGA driver with Windows update.

Step1. Right click "This PC" to enter "Manage".

Step2. Choose "Device Manager" on the left; enter "Display adapters" then right click on "Microsoft Basic Display Adapter" and then select "Update Driver Software…" (Please make sure the system is connected to the Internet)

Step3. The system will update the driver via Internet automatically.

Step4. Wait till it displays Windows has successfully updated your driver software.

Step5. After this driver update, the Device Manager should be able to recognize your VGA adapter.

Question: How do I reinstall Windows 10 Home 64-bit on a N3150/3050-NUC (Beebox with OS) and activated the OS?(11/1/2015)

Answer:
Please refer to the following link to download and install Windows 10 Home 64-bit on Beebox.
http://answers.microsoft.com/en-us/windows/wiki/windows_10-windows_install/how-to-download-official-windows-10-iso-files/35cde7ec-5b6f-481c-a02d-dadf465df326

After installing the OS, follow the steps below to activate Windows 10 Home 64-bit.

1. Download the "AsrProductKey" tool. https://www.asrock.com/nettop/Intel/Beebox%20Series/?cat=Download&os=Win1064

2. Unzip the tool and launch it.

3. You will receive the product key of your system as shown below.

4. Type "Activation" on Windows search and press enter.

5. Click "Change Product Key" and enter the key which was displayed at step3.

6. After entering the Product Key, the OS will be activated.

Question: I would like to install two memory modules for dual channel on Beebox, how am I supposed to choose the memory?(11/1/2015)

Answer:
For building a 2 DIMMs or dual channel configuration, users are required to install identical (the same brand, speed, size and chip-type) DDR3L SO-DIMMs.

Question: My DDR4-2133 DRAM module only runs at DDR4-1866 frequency on Intel 100 series motherboards. How can I fix this?(9/1/2015)

Answer:
Please visit ASRock website and download the latest BIOS for your model.

Question: What kinds of DisplayPort dongles does Beebox support?(8/1/2015)

Answer:
Beebox's DisplayPort only supports DP to D-Sub dongles. DP to HDMI dongles and DP to DVI dongles are not supported.

Question: Does DTS Connect 5.1 Surround work under Windows 10?(8/1/2015)

Answer:
Because of Microsoft Windows 10 OS limitations, DTS Connect 5.1 Surround doesn't work under Windows 10.
If you'd like to use DTS connect 5.1 Surround, please choose earlier versions i.e. Windows 8.1/ Windows 8/ Windows 7.

Question: After I've upgraded the Killer LAN driver from ver: 1.1.52.1451 to ver: 1.1.54.1506 under Windows 10, the LAN port doesn't work. How do I fix this?(8/1/2015)

Answer:
If you've updated the Killer LAN driver from version 1.1.52.1451 to newer versions under Windows 10 x86/x64, it might cause the LAN driver to malfunction. Please follow the steps below to fix this problem.

Step 1: Open Device Manager and uninstall the Killer LAN driver.

Step 2: Select the checkbox and press [OK].

Step 3: Scan for hardware changes.

Step 4: Execute the new Killer LAN driver 1.1.54.1506 or newer versions and press [Remove] then restart the system.

Step 5: Install the new Killer LAN driver and then restart the system.

Question: How do I obtain ASRock software i.e. XFast RAM, Fast Boot, Good Night LED, Dehumidifier, Key Master, USB Key, OC DNA on Z170/ H170/ B150 Gaming series M/B?(8/1/2015)

Answer:
For Intel 100 series gaming models, these features are supported by ASRock APP Shop.
If you'd like to use these tools, please download them from ASRock Live Update APP Shop.
Below is a snapshot of the current ASRock APP Shop.

Question: How do I install CPUs on socket 2011/ 2011-3 motherboards?(8/1/2015)

Answer:
Step 1. Open the CPU socket without removing the CPU protection cover: Disengage the levers on both sides by pressing it down and sliding it out of the hook.

Step 2. Insert the LGA 2011-3 CPU: Make sure that you locate Pin1 and the two orientation key notches to where they belong, and then carefully place the CPU into the socket.

Step 3. Close the socket: Press down the levers on both sides, and secure them under the retention tab. The protection cover will automatically come off by itself.

Question: When using Intel G3258 CPUs on H81/P81/H87/B85/H91/H97 platforms, I can't install Windows 10. What should I do?(7/1/2015)

Answer:
For Intel G3258 CPUs to support Windows 10, please download the following BIOS or later versions with Microcode 19 from the download links on our website.
If your model isn't listed in the table, please visit the beta zone of your model and then update the latest beta BIOS.

Model	P BIOS
H81M-VG4 R2.0	P1.40
H81M-DGS R2.0	P1.60
H81M-HDS R2.0	P1.30
H81M-HDS	P2.10
H81M-DG4	P1.10
H97 Anniversary	P1.50
H97M Anniversary	P2.10
B85 Anniversary	P1.40
B95M-DGS	P1.60
B85M-DGS	P1.50
B85M Pro3	P1.40
H97M Pro4	P2.00
B85M-HDS	P1.70
B85 Pro4	P2.30
B85M	P2.50
H81M-HG4	P1.50
H81M	P1.90
H81M-GL	P2.00
H81M-G	P1.40
H97 Pro4	P1.90
H97M	P2.00

Question: My monitor and DisplayPort cable supports DP1.2. However, the AMD VGA driver still shows "A display capable of DisplayPort v1.2 data rates and multi-streaming is currently connected to a connector that does not support DisplayPort v1.2" on AMD FM2+ platform. How to fix this issue?(6/1/2015)

Answer:
Please download and install AMD VGA driver v14.9 to solve this issue.
AMD VGA driver V14.9 download link: http://support.amd.com/en-us/download/desktop/previous/detail?os=Windows%207%20-%2064&rev=14.9

Question: How can I improve the Wi-Fi performance of my M8 system?(6/1/2015)

Answer:
Please kindly follow the steps below.

Step 1.Update the BIOS version.
Z97-M8 P1.40 or later versions
Link: https://www.asrock.com/nettop/Intel/M8%20Series%20(Z97)/?cat=Beta

Z87-M8 P1.70 or later versions
Link: https://www.asrock.com.tw/nettop/Intel/M8%20Series/?cat=Download&os=BIOS

Step 2. Un-install Intel® Smart Connect Technology driver from your system.

Question: After installing two R9 295x2 VGA cards on my X99 platform, the system fails to boot up. How do I fix this?(3/1/2015)

Answer:
Please refer to the following steps to update the BIOS from ASRock's website.

Model	BIOS Version
X99 Extreme3	P1.80
X99 Extreme4	P1.80
X99 Extreme6	P1.80
X99 Extreme6/ac	P1.60
X99 Extreme11	P1.10
X99 OC Formula	P1.80
X99 Professional	P1.60
X99 WS	P1.70
X99 WS-E	P1.20
X99 WS-E/10G	P1.20
X99M Extreme4	P1.70
X99M Killer	P1.80
X99X Killer	P1.80

Step 1. Please remove all unnecessary PCI-E devices including 1 R9 295x2 VGA card, and only install one VGA card onto the system as a display output.
Step 2. Boot up the system and then enter into BIOS setup.
Step 3. Please load the BIOS default settings and then save the settings.
Step 4. Enter into BIOS setup and choose "Instant Flash" to upgrade to the latest BIOS
Step 5. After successfully updating the BIOS, please install the second R9 295x2 VGA card onto your system.

Question: If I install two monitors (DVI and D-sub) on FM2A88X Extreme6+ and boot up the system, the system will freeze during Windows 8.1 booting process. How do I solve this problem?(3/1/2015)

Answer:
Please download and update BIOS P3.30 or later versions from the following link.
Download Link: https://www.asrock.com/mb/AMD/FM2A88X%20Extreme6+/?cat=Download&os=BIOS

Question: I cannot install Windows 7, 8 to my NVMe storage. What should I do?(3/1/2015)

Answer:
Microsoft Windows 7 and Windows 8 do not bundle the NVMe driver, please install Microsoft Windows 8.1 or later versions to the NVMe storage.

Question: My system (AM1/ FM2/ FM2+) won't boot up after 5 long beeps when only a CPU is installed. How do I resolve this problem?(3/1/2015)

Answer:
5 long beeps mean that the system couldn't recognize the graphics.
Some AMD CPUs (i.e AMD Athlon/Sempron family CPU) don't have integrated graphics processors.
When these kinds of CPUs are installed, a discrete VGA card is required.
Please visit AMD's official website to check whether your CPU has integrated graphics or not:
http://products.amd.com/en-gb/DesktopCPUResult.aspx

Question: My CPU can't reach the maximum turbo frequency on 970 Performance, how do I get it to work?(3/1/2015)

Answer:
To reach the maximum turbo frequency on 970 Performance, please adjust "Core C6 Mode" to [Enabled] under the BIOS and try again. (Path: BIOS -> Advanced -> CPU Configuration -> Core C6 Mode)

Question: I tried to use Orbweb "Wake On Internet Technology" on H87 Killer, but I couldn't wake up my system after I remotely made my system go to sleep mode. What should I do?(12/1/2014)

Answer:
Before using this feature, verify the following on your host computer:
1.Please download the Atheros LAN driver ver:1.1.42.1291 here:
https://download.asrock.com/Drivers/All/Lan/Atheros_Lan(v1.1.42.1291).zip

2.Please remove the old network driver then install the new one.

3.Make sure that "PCI Devices Power On" is enabled in UEFI SETUP UTILITY > Advanced > ACPI Configuration.

(*The UEFI screen is for reference only. The actual screen may differ by model.)

4. Make sure that "Shutdown Wake Up" and "SWOI" are enabled in Device Manager > Network Adapters > Killer e2200 Gigabit Ethernet Controller (NDIS 6.30) Properties > Advanced.

5. Use Orbweb to remotely control the system to sleep or wake.

Question: While 3DMark is running, the system hangs during tests or sometimes gets the error message "process exited unexpectedly". What should I do?(12/1/2014)

Answer:
Please check whether the BIOS option "APCI HPET table" is enabled, or please disable "Systeminfo Scan" in 3Dmark.
For more suggestions about 3Dmark, please refer to 3Dmark FAQ: http://www.futuremark.com/support/3dmark

Question: I cannot install Rapid Storage Technology on my Intel 9-series motherboard. It says "The following application requires Microsoft .NET framework 4.5: Intel Rapid Storage Technology". How do I install this driver?(12/1/2014)

Answer:
Rapid Storage Technology version 13.1.0.1058 requires Microsoft .NET framework 4.5 to install, please download and install Microsoft .NET framework 4.5 before installing Rapid Storage Technology.

Question: I've installed all drivers for BayTrail models from ASRock download zone, but there's still one device show "!" in Device Manger. What should I do?.(7/1/2014)

Answer:
This issue is related to the requirement of Intel Trusted Execution Engine. Please kindly install Windows Update KB2685811 then install Intel Trusted Execution Engine again.
KB2685811 download Link: http://www.microsoft.com/en-us/download/details.aspx?id=38423

Question: The Bluetooth devices are not recognized properly on ASRock M8 system. How do I solve this problem?(7/1/2014)

Answer:
Please update ASRock A-Tuning V2.0.172.1 or later version to fix this issue.
ASRock A-Tuning V2.0.172.1 download link: https://download.asrock.com/Utility/A-Tuning/A-Tuning(v2.0.172.1).zip

Question: I've downloaded Intel Management Engine driver ver:10.0.0.1204 for Intel 9 series models from ASRock download zone, but the driver couldn't be installed. It pops up an error message "A required update is missing: Kernel-Mode Driver Framework 1.11 (KB2685811)" during driver installation.(7/1/2014)

Answer:
This issue is related to the requirement of Intel ME driver, so please refer to the instruction of error message to install Windows Update KB2685811 before doing Intel ME driver installation.
Please download the update KB2685811 from Microsoft website.
Download Link: http://www.microsoft.com/en-us/download/details.aspx?id=38423.

Question: After installing the Windows Update, KB2962409, Fatal1ty mouse port cannot set the polling rate over 125hz.(7/1/2014)

Answer:
Please refer below link to update F-Stream to v2.0.188.
https://download.asrock.com/Utility/F-Stream/F-Stream(v2.0.188).zip.

Question: I'm using M.2 SATA3 6.0 Gbps module on Fatal1ty 990FX Killer, is there any tips to maximize the performance?(5/1/2014)

Answer:
Please disable [IDE combine mode] in BIOS > Advanced > Storage Configuration and save the settings.

Or, update BIOS to P1.10 or later version, and the system will automatically change the setting for you.
BIOS download link

Question: How to enabled AMD Dual Graphics feature on AMD Platform?(3/1/2014)

Answer:
Step 1:
Please make sure that you have installed the latest BIOS and two 1866MHz or higher frequency memory modules in dual channel.
Also keep the default UEFI setting of "Dual Graphics" option on [Auto].
BIOS download link: https://www.asrock.com/support/download.asp

Step 2:
Install one AMD RADEON PCI Express graphics card to the PCIE slot.

Step 3:
Connect the monitor cable to the onboard VGA port. Please note that the current VGA driver / VBIOS allows Dual Graphics output from the onboard display only.
For any future update, please refer to our website for further information.

Step 4:
Boot into the OS.
Then please remove the AMD driver if you have any VGA driver installed in your system.

Step 5:
Install the onboard VGA driver from our support CD to your system for both the onboard VGA and the discrete graphics card.

Step 6:
Restart your computer. Right-click the desktop. Click "AMD VISION Engine Control Center" to enter AMD VISION Engine Control Center.

Step 7:
You can also click "AMD VISION Engine Control Center" on your Windows taskbar to enter AMD VISION Engine Control Center.

Step 8:
In AMD VISION Engine Control Center, please choose "Performance". Click "AMD CrossFire™".

Step 9:
Click "Enable CrossFire™" and click "Apply" to save your change.

Step 10:
Reboot your system. Then you can freely enjoy the benefit of Dual Graphics feature.

Question: There still have two unknown devices "IKBMON_01" and "IMSMON_01" in device manager on H61 series motherboards, after install all drivers from support CD, what driver should I install for them?

(2/1/2014)

Answer:
Please update Intel Smart Connect Technology driver for these devices.
Intel Smart Connect Technology driver download link: https://download.asrock.com/Drivers/Intel/SATA/SmartConnect(v4.1.40.2143_PV).zip

Question: I cannot find the Intel 82583V LAN driver for Windows 8.1 on 990FX Extreme9 or Z77 Extreme11. What should I do?(1/1/2014)

Answer:
Intel 82583V LAN controller can be supported by Windows 8.1 inbox driver, so please use the inbox driver directly.

Question: When enabling ASRock A-Tuning, I get two error messages below: Assertion failed: m_strCurrentPath.Length() > 0, file Module\OMG\Registry.cpp, line 372 Abnormal program termination.
How do I solve this problem?

(12/1/2013)

Answer:
Please update ASRock A-Tuning V2.0.59 or later to fix this issue.
ASRock A-Tuning v2.0.59 download link

Question: My DN2800MT system gets a distorted screen through the LVDS panel at Windows 7 boot screen. What should I do?(10/1/2013)

Answer:
Since the vBIOS requires different settings for Windows 7, you might see such symptoms during booting.
Please flash the corresponding BIOS version for your system from our website:
https://www.asrock.com/ipc/overview.asp?Model=DN2800MT&cat=Download&os=BIOS

Question: When I use the Sunlogin App to control my system via an Android system, there is an error message during remote desktop control. How do I solve this problem?(10/1/2013)

Answer:
Please update to the latest Sunlogin PC client and App from the Sunlogin website:
http://sunlogin.oray.com/en/download/

Question: When I install Windows 8.1 in GPT mode, there is a water mark in the bottom right corner "Secure boot isn't configured correctly". How can I fix this?(10/1/2013)

Answer:
Please enter BIOS\Security page to enable [Secure Boot] and choose Install Default Secure Boot Keys, then press [F10] to save settings and reboot the system.

Question: My SD card reader on the Wi-SD box can't detect SD cards. What should I do to make the SD card reader work properly?(9/1/2013)

Answer:
Please refer to the guide below to update the firmware of the SD card reader.
https://www.asrock.com/support/note/Realtek_CardReaderFirmware(v8).pdf

Question: My eSATA device cannot be detected by ASMedia SATA3 controller on Z87 platforms. How do I solve this problem?(9/1/2013)

Answer:
Please un-install the original ASMedia SATA3 driver and then install ASMedia SATA3 driver v1.4.1 or later versions from the link below.
Link: https://download.asrock.com/Drivers/All/SATA/Asmedia_SATA3(v1.4.1).zip

Question: When I play music or movies with Media Player under Win8 32/64bit, Media Player stops and shows an error message whenever I plug a headphone into the front audio panel. How do I fix this?(9/1/2013)

Answer:
Please re-open Media Player and play the file again to have sound come out from the front headphone.

Question: When I connect a 4-pin power cable to the Wi-SD box my system cannot be shut down. What should I do?(9/1/2013)

Answer:
The Wi-SD box can work properly without the additional 4-pin power.
Please refer to the steps below to install the Wi-SD box.

Question: After I've installed all of the drivers for Z87 OC Formula with Windows 7 64bit OS on a GPT format drive the system cannot be shut down. What should I do?(9/1/2013)

Answer:
Please enter Windows safe mode to uninstall Etron USB3.0 driver and update the latest Etron USB3.0 driver.
Etron USB3.0 driver x64 download link

Question: I cannot install the VGA driver in the support CD for the integrated graphics of CPU E3-1265L v3. Which VGA driver should I install for CPU E3-1265L v3?(9/1/2013)

Answer:
The integrated GPU of E3-1265L v3 is GT1 which is different from other Haswell CPUs, please download VGA driver v15.31.18.0.3272 from the link below and then install it for this CPU.
Windows 7/ Windows 8 32bit download link
Windows 7/ Windows 8 64bit download link

Question: My Z87 motherboard has two Intel onboard LANs. How do I setup the Teaming function to combine both onboard LANs?(7/1/2013)

Answer:
Please follow the steps below to enable Teaming
Step1: After installing the motherboard and LAN drivers, restart your computer and then open Device Manager.
Right click on the network adapter and select Properties under Network adapters.

Step 2: Click the Teaming tab, select the Team this adapter with other adapters checkbox, and click New Team.

Step 3: Enter the team name.

Step 4: Select two adapters to include in the team and click Next.

Step 5: Select a team type and click Next. You can read the detailed explanation of each team type below.
On the following dialog box, click Finish to complete the teaming configuration.

Adapter Fault Tolerance:
The team will use the healthiest high-speed adapter as primary adapter; the other adapter is in standby. If the active adapter fails, the secondary adapter takes over.

Adaptive Load Balancing:
Provides transmit traffic load balancing and fault tolerance. The team will analyzes the transmit load on each member adapter and balances the traffic across member adapters

* Static Link Aggregation:
A performance technology developed to increase throughput between switches or a server and switch. This is accomplished by bundling or channeling several ports together and showing them as a single link. This increases the total bandwidth.

* Switch (or Router) could support Teaming (IEEE 802.3ad LACP) function

* IEEE 802.3ad Dynamic Link Aggregation:
An IEEE standard for increasing throughput between switches or a server and switch. This is accomplished by dynamically bundling or channeling several ports together and showing them as a single link using Link Aggregation Control Protocol (LACP). This increases the total bandwidth.

* Switch (or Router) could support Teaming (IEEE 802.3ad LACP) function:
Switch Fault Tolerance: Primary adapter will automatically fail over to a standby adapter

Note: If you want the team with double bandwidth, please select Static Link Aggregation or IEEE 802.3ad Dynamic

Step 6: You can see the new team under Network adapters.

(Note: To delete the team, right click on the team and select Properties\Settings\Remove Team.)

Question: I can't update the BIOS via Internet Flash, what should I do?(7/1/2013)

Answer:
You may follow the steps below:
1. Please load default settings for the BIOS and make sure your system is connected to the Internet.
2. If your Internet environment is PPPoE, please enter "Network Configuration item".
Select "Internet Setting" as "PPPoE" then type in your name and password.

3. You can select the UEFI Download Server nearest to you.

4. If the same problem still occurs, please download and update the latest BIOS from ASRock's website first, then you can update the BIOS via Internet Flash next time.
Download link: https://www.asrock.com/support/download.asp

Question: What are the requirements of AMD dual graphics technology on AMD A85X/A75/A55 series platforms?(7/1/2013)

Answer:
1. Please use AMD Dual Graphics certified DX11 VGA cards. (EX: Radeon HD 6670/6570/6450… etc.)
2. Install an APU which supports AMD Dual Graphics.
3. Use Microsoft Windows7 or Windows8 operating system.
For detailed information please refer to AMD's official website: http://www.amd.com/us/products/technologies/dual-graphics/Pages/dual-graphics.aspx#3

Question: On an ATX and micro-ATX combo chassis, which mounting holes are required for installing a micro-ATX motherboard?(7/1/2013)

Answer:
Please refer to the mounting holes of ATX and micro-ATX form factor.

Step 1. Please install copper pillars in the mounting holes located at B, C, F, H, J, L and M.
Step 2. For location R and S, check the screw holes located on the motherboard.
Please install the copper pillars on to your motherboard.

Question: How could I use Wake On LAN function under Ubuntu (Kernal version 3.2.0-23) on Vision 3D series?(4/1/2013)

Answer:
Please follow below steps to use WOL function.
1. Please enable "Onboard LAN power on" in BIOS\Advanced\ACPI configuration.
2. Connect LAN cable.
3. Search terminal in Dash Home and open it.

4. Please install ethtool to enable WOL by following command. (Refer the picture)
#sudo apt-get update
#sudo apt-get install ethtool
#sudo ethtool –s eth0 wol g
#sudo reboot

5. Now, the system is ready to be woken up through LAN by other computers.

Question: How to disable the integrated VGA on FM2 motherboard?(4/1/2013)

Answer:
Please enter BIOS\Advanced\North Bridge Configuration page, adjust [Share Memory] option to Auto, and disable [Dual Graphics] option.

Question: When I want to update Lucid Virtu MVP, there are two kinds of Lucid Virtu MVP in Lucid official website: Virtu MVP and Virtu MVP R2.0. Which version of Virtu MVP should I update?(3/1/2013)

Answer:
Please note that Virtu MVP2.0 available for download and purchase only for Lucid online shop customers.
Please update Virtu MVP 1st generation version.
http://www.lucidlogix.com/driverdownloads-mvp.shtml.

Question: I cannot copy files via ASMedia USB3.0 ports when using XFast USB under Windows 8. How do I solve this problem?(3/1/2013)

Answer:
If you want to use XFast USB on ASMedia USB3.0 port, please uninstall ASMedia USB3.0 driver and use Windwos 8 inbox driver.

Question: How could I install CPU on socket 115x motherboards?(3/1/2013)

Answer:
There are two different type of CPU protection cover, please check your CPU protection cover type first then follow below SOP to install CPU.

Type A: CPU protection cover on the top of CPU socket.
Step 1. Open the CPU socket without remove CPU protection cover: Disengage the lever by pressing it down and sliding it out of the hook. At this time, you do not have to remove the protection cover.

Step 2. Insert the 115x-Pin CPU: Make sure locate Pin1 and the two orientation key notches, then carefully place CPU into the socket.

Step 3. Close the socket: Press down the load lever, and secure it with the load plate tab under the retention tab. The protection cover will automatically come off by itself.

Type B: CPU protection cover in CPU socket.
Step 1. Open the CPU socket: Disengage the lever by pressing it down and sliding it out of the hook.

Step 2. Remove CPU protection cover: Attach your index finger to the upper edge of the PnP Cap. Use your thumb to remove PnP Cap (Pick and Place Cap) from the CPU socket by lifting the cap tab.

NEVER remove PnP Cap as pictured on the above. Incorrect removal of the PnP cap may cause damage to the CPU socket contacts.

Step 3. Insert the 115x-Pin CPU: Make sure locate Pin1 and the two orientation key notches, then carefully place CPU into the socket.

Step 4. Close the socket: Press down the load lever, and secure it with the load plate tab under the retention tab.

Question: I keep getting the BSOD when I'm installing ASMedia SATA3 driver. How can I install ASMedia SATA3 driver on Windows 8?(2/1/2013)

Answer:
If you've connected the HDD which contains your operating system on SATA3_A0/ SATA3_A1 ports, please use the Windows 8 inbox driver.

Or you could connect the HDD to SATA3_0/ SATA3_1 ports and install ASMedia SATA3 driver again.

Question: What is Dr. Debug and how do I troubleshoot with these codes?(2/1/2013)

Answer:
Dr. Debug is used to provide codes that represent different errors that your system has encountered. Please see the diagram below for reading the Dr. Debug codes and how to troubleshoot.

Code	Description
FF, 00 - 19 D0 - D3	Please check if the CPU is installed correctly and then clear the CMOS.
31 - 3B 51 - 55	Problem related to CPU and memory. Please clear the CMOS. Re-install the CPU and memory.
D4 - D5	PCI resource allocation error. Out of Resources.
D6 92 - 97	The graphics card or iGPU could not be recognized. Please clear CMOS and try re-installing the graphics card. If the problem still exists, please try installing the graphics card in other slots or try other graphics cards.
D7	The keyboard and mouse could not be recognized. Please try re-installing the keyboard and mouse.
D8	Invalid password
9A - 9D	Problem related to USB devices. Please try removing all USB devices.
E8 - EB	S3 Resume failed (S3=Sleep)
03	System is entering S3 state (S3=Sleep)
04	System is entering S4 state (S4=Hibernate)
05	System is entering S5 state (S5=Soft power off)
30	System is waking up from S3 state (S3=Sleep)
40	System is waking up from S4 state (S4=Hibernate)
AA	System is entering OS

Question: Can my DVI port transfer audio signals like HDMI? How to make it work with my HDMI monitor?(2/1/2013)

Answer:
Please make sure that you meet the required conditions listed below.
1. The DVI port on the motherboard must support HDCP.
If you aren't sure about the DVI port's specifications, please refer to the specification for your M/B on our website.

2. Connect a DVI to HDMI adapter.
3. Adjust the DVI function option to [as HDMI] in BIOS\Advanced\North Bridge Configuration.

4. Set HDMI as default playback device in Control Panel\Sound.

Question: After installing VirtuMVP V2.1.221 utility I cannot use my printer, what's wrong?(2/1/2013)

Answer:
Please uninstall the previous VirtuMVP utility and install VirtuMVP 2.1.223 from ASRock's website.
https://www.asrock.com/support/download.asp?cat=Drivers

Question: Will dual operating systems work with Fast Boot?(2/1/2013)

Answer:
Yes, it will work. But because Fast Boot mode only initializes one disk drive/RAID volume, please make sure the operating systems are installed in the same HDD/RAID volume.

Question: My system freezes when I'm using Windows 7 Photo Viewer on VisionX, what's wrong?(2/1/2013)

Answer:
Please update AMD's 12.11 VGA driver from ASRock Beta zone.
https://www.asrock.com/nettop/overview.asp?Model=VisionX%20Series&cat=Beta

Question: Why can't the system detect my HDDs when I'm installing Windows XP?(1/1/2013)

Answer:
There are various possibilities that cause this issue, please refer to the following suggestions to check your system.
1. Please make sure your HDDs' SATA power cable and SATA cable are connected with the motherboard.
2. Enter the BIOS setup screen, scroll to the advanced page and enter Storage Configuration, set SATA mode to [IDE].
If you want to install Windows XP under [AHCI] mode, due to Windows XP requirements, you'll need to pre-install the SATA driver first, please refer to the following FAQ for further details.
Link: https://www.asrock.com/support/qa/TSDQA-45.pdf
3. If you have already tried the suggestions above, please change your SATA cables or SATA ports for verification.

Question: I get the BSOD when I install a discrete VGA card driver on Windows 7 or Windows 8 GPT mode with Intel 7 series or AMD FM series chipset motherboards, what should I do?(1/1/2013)

Answer:
Please remove Virtu MVP from the control panel then install the discrete VGA driver.
After installing the VGA driver, you may re-install Virtu MVP.

Question: I built a RAID 0 volume and want to install an operation system on this RAID volume. How big should I set the sector size so I can install the operation system?(1/1/2013)

Answer:
For Windows 7 and Windows 8, please install your operating system with a sector size of 512KB or 1024KB.
For Linux systems, please install your operating system with a sector size of 512KB, 1024KB, 2048KB or 4096KB.

Question: After updating the BIOS, my Intel IVY Bridge CPU and Intel 6 series chipset motherboard will get the Blue screen and can't boot into Windows 8 anymore. What should I do?(1/1/2013)

Answer:
Because of the ME version update, Intel ME changes the boot behavior of Windows 8.
Please use the Windows 8 CD to repair your system.

Question: I get an error message whenever I'm installing the Intel VGA driver downloaded from ASRock's website. How can I install it properly on VisionX series?(12/1/2012)

Answer:
Please enter the UEFI SETUP UTILITY to enable IGPU Multi-monitor in Advanced/North Bridge configuration (refer to the picture) before installing the Intel VGA driver.

Question: Should I update the Intel INF driver to version 9.3.0.1025 under Windows 7?(12/1/2012)

Answer:
We recommend you to use the Intel INF driver in our support CD or ASRock's website.
If you want to reinstall your system, please install the Intel INF driver 9.3.0.1025 before installing other drivers from the support CD.

Question: How do I use dual monitors in Maximum 3D performance mode with a GTX690 VGA card?(11/1/2012)

Answer:
The GTX690 has two GPUs that will work together in Maximum 3D performance mode.
You have to connect your monitors to DVI_2 & DVI_3 which come from the same GPU.

Question: I want to use TRIM function for RAID. Which system supports TRIM for RAID 0?(11/1/2012)

Answer:
According to Intel documents, for a system to support Trim for RAID 0 it must meet the following conditions.
1. Please check whether your SSD supports TRIM function.
2. Intel 7-Series Express Chipset-based motherboard.
3. Windows 7 (Windows 8 will support Trim for RAID 0 in the future)
4. RAID 0 volume combined by SSD drives.
5. Intel Rapid Storage Technology software 11.0 version or later.
6. Intel SSD Toolbox 3.1.1 version or later.

Question: I've installed Windows 8 on VisionX, why can't I use my Bluetooth device after resuming from sleep mode?(11/1/2012)

Answer:
Please update the Bluetooth driver for Windows 8 from ASRock's website.
https://download.asrock.com/Drivers/all/Bluetooth/Bluetooth_Win8-64_Win8(v8.0.0.204).zip

Question: Does my motherboard support Windows 8?(10/1/2012)

Answer:
Please refer our website for Windows 8 support list.
Website link

If your model is not listed on Windows 8 support list, please kindly try inbox driver first.

Or go to chipset vender website to download the chipset driver.
♦ Intel website
♦ AMD website
♦ Nvidia website
♦ Realtek website
♦ Via website
♦ Broadcom website
♦ Etron website
♦ NEC website
If you got any further issues, please contact ASRock TSD

Question: How could I change Windows 8 shut down behavior from Hibernate (S4) to shut down (S5)?(10/1/2012)

Answer:
Please follow below setting under Windows 8
1. Enter OS [Control Panel].

2. Search [Power options], and select [Change what the power buttons do].

3. Select [Change settings that are currently unavailable].

4. Uncheck [Turn on fast startup] item, then save change.

5. Done.

Question: How can I run 128bit bus width via onboard VGA on Z77, Z68, B75, H67 series M/B?(10/1/2012)

Answer:
128bit bus width is supported under dual channel memory technology.
If you want to get 128bit bus width with onboard VGA, please have dual channel memory modules in your system.

Question: What Mini-PCIE device does Z77 Extreme6 supports?(10/1/2012)

Answer:
There are three different kinds of Mini-PCIE interface device.
1. Mini-PCIE
2. mSATA
3. USB
Z77 Extreme6 supports Mini-PCIE interface only, like mini-PCIE wireless or wire Lan card.

Question: I was connected a HDD on N68 series motherboard with 3TB capacity, why the HDD capacity only detect 768GB in Windows 7 installation.(8/1/2012)

Answer:
Please use Windows 7 installation disk with Service Pack1 (SP1) included.

Question: I can not enter LSI MegaRaid 9240-8i RAID ROM with ASRock X79 platform, how could I do?(8/1/2012)

Answer:
Please disable all bootable devices under BIOS, then save and leave.

When system boot up, please press to enter LSI RAID ROM.

After setup finish, in order to restore bootable devices, please enter BIOS again and load BIOS default.

Question: After updating BIOS to support Ivy Bridge CPU, there's an unknown device "INT33A0" in device manager. What should I do?

(8/1/2012)

Answer:
It's Intel Smart Connect device. You can disable Intel Smart Connect option in BIOS, or follow below steps to install corresponding driver.
Step 1: Download Intel Smart Connect driver from our website:
https://www.asrock.com/support/download.asp

Step 2: Install the driver and reboot system.

Question: My system failed to recognize the VGA card and show d6 on Dr. Debug.(6/1/2012)

Answer:
Since there are some VGA cards with incorrect information in vBIOS (Video BIOS), please contact your VGA card vendor or update motherboard BIOS to latest version from our website: https://www.asrock.com/support/download.asp

If you have any question, please contact ASRock TSD.

Question: How to install OS on over 2.2TB RAID volume on ASRock 970/990FX motherboard?(5/1/2012)

Answer:
Please follow below SOP to install Windows Vista/7 64bit OS on the RAID volume:
Step 1: Flash BIOS to latest version.
Step 2: Connect all HDDs then do below settings:
Set [SATA Mode] as [RAID Mode]
Change [Onboard RAID 3TB+ Unlocker] to [EFI Compatible ROM]
The options are located in BIOS > [Advanced] > [Storage Configuration]
Then press F10 to save settings.
Step 3: Press F11 during boot up and choose boot to [Built-in EFI Shell].
Step 4: Key in "drvcfg", and you will see the information like below:
Drv[4E] Ctrl[B5] Lang[eng]

Step 5: Key in "dh [Drv number]", for example: key in "dh 4E".

Step 6: Key in "drvcfg –s [Drv number] [Ctrl number]" to enter Raid Utility.
For example: key in "drvcfg –s 4E B5"

Step 7: Choose [Logical Drive Main Menu] to set up Raid Drive.

Step 8: Choose [Logical Drive Create Menu] to create a Raid Drive.

Step 9: Choose [Usable Physical Drive List] to select Raid HDD.

Step 10: Press Space on keyboard to toggle checkbox.

Step11: Choose [Ld Size setting], and key in the Raid size.

Step12: After set up Raid size, please click [Start to Create]

Step13: Press "F10" to Exit Utility.
Step14: During reboot, please press "F11" to enter Boot Menu.
Choose UEFI: CD/DVD Drive

* This option only shows on Windows7 64bit and Vista 64bit OS.
Step 15: Follow Windows Installation Guide to install OS.
Please load latest SATA RAID driver ver.3.3.1540.22 during OS installation from our website
Step 16: Install latest drivers from ASRock website.

Question: When I connect SATA3 HDD and ODD on H67M motherboard, it takes a little bit longer to boot into Windows XP, how could I do?(5/1/2012)

Answer:
Please follow below two methods to connect HDD and ODD on corresponding SATA port.
Method1: If you connect HDD on SATA3_0 port, please connect ODD on SATA2_2 or SATA2_4 ports.
Method2: If you connect HDD on SATA3_1 port, please connect ODD on SATA2_3 or SATA2_5 ports.

Please refer below table for detail:

Question: When I set SATA as RAID or AHCI mode, I can not view S.M.A.R.T values with some utility like AIAX64 or CrystalDiskInfo, why?(5/1/2012)

Answer:
Please enter Intel Rapid Storage Technology to check S.M.A.R.T values under RAID or AHCI mode.
Because of S.M.A.R.T. values are reported as S.M.A.R.T. alerts by the Intel Rapid Storage Technology user interface and tray icon.
For detail, please refer Intel official website: http://www.intel.com/support/chipsets/imsm/sb/cs-015002.htm

Question: I cannot finish the AXTU installation under Japanese Windows7, what can I do?(5/1/2012)

Answer:
Please install the AXTU v0.1.216 or later for Japanese Windows 7.
AXTU v0.1.216 download link: https://download.asrock.com/Utility/AXTU/AXTU(v0.1.216).zip

Question: What are the basic requirements for Intel Smart Response Technology?(5/1/2012)

Answer:
According the Intel document, for a system to support Intel Smart Response Technology it must have the following:
• Intel® Z68/Z77 Express Chipset-based desktop board
• Intel® Core™ i3/i5/i7 Processor in the LGA 1155 package
• System BIOS with SATA mode set to RAID
• Intel Rapid Storage Technology software 10.5 version release or later
• Single Hard Disk Drive (HDD) or multiple HDD's in a single RAID volume
• Solid State Drive (SSD) with a minimum capacity of 18.6GB
• Operating system: Microsoft Windows Vista 32-bit Edition and 64-bit Edition, Microsoft Windows 7 32-bit and 64-bit Edition.
For more information, please refer to the user guide of Intel Smart Response Technology:
http://download.intel.com/support/chipsets/sb/intel_smart_response_technology_user_guide.pdf

Question: When I play Blu-ray disc with Vision 3D, it will get error massage, and can not play. How could I do?(4/1/2012)

Answer:
Please follow below steps to update ODD F/W from this link: https://download.asrock.com/Drivers/Special/QAB3WIN.zip
1. Download and unzip the file.
2. Double click "QAB3_WIN".
3. After update success, please restart the system.
4. Finish.

Question: Why I execute Cyberlink MediaEspresso 6.5 utility under Windows7 with add-on VGA, system will hang up. How could I do?(4/1/2012)

Answer:
If you also install Virtu MVP utility, please update latest Virtu MVP from below link:
Windows7 32 bit: https://download.asrock.com/Drivers/all/Others/LucidVirtu_Win7(v2.1.111_32Bit).zip
Windows7 64bit: https://download.asrock.com/Drivers/all/Others/LucidVirtu_Win7-64(v2.1.111_64Bit).zip

Question: How could I enable Dual-link DVI on AMD 880G, 890GX chipset series motherboards?(3/1/2012)

Answer:
Please set [Onboard HDMI HD Audio] option to [Disabled] in BIOS.
Route: BIOS-> Advanced-> North Bridge Configuration-> Disabled [Onboard HDMI HD Audio] option.

Question: I can not copy the file successfully when using XFast USB under Windows XP. How could I do?(3/1/2012)

Answer:
Please download and install XFast USB v3.02.30 from below link:
https://www.asrock.com/feature/XFast/XFastUSB/

Question: After updating Internet Explorer 9 on PV530, PV530-ITX, PV530A or PV530A-ITX, Internet Explorer won't work normally. How do I solve this problem?(3/1/2012)

Answer:
Please un-install the original VGA driver and then install the latest VGA driver ver:24.15.01f or later version from beta zone to try.
PV530 beta zone link: https://www.asrock.com/mb/overview.asp?cat=Download&os=Beta&Model=PV530
PV530-ITX beta zone link: https://www.asrock.com/mb/overview.asp?cat=Download&os=Beta&Model=PV530-ITX
PV530A beta zone link: https://www.asrock.com/mb/overview.asp?cat=Download&os=Beta&Model=PV530A
PV530A-ITX beta zone link: https://www.asrock.com/mb/overview.asp?cat=Download&os=Beta&Model=PV530A-ITX

Question: Does my ASRock 6-series motherboards support Intel Ivy Bridge CPU?(2/1/2012)

Answer:
For support Intel next generation 22nm CPU, it required correspond BIOS version, drivers, and AXTU update.
Please follow below steps to update correspond BIOS, drivers and Utilities.

Step 1: Check BIOS version.
Please check below table and update BIOS since or higher version.
If you have the same or a higher BIOS version on your motherboard, there is no need to update the BIOS and you can skip step 2.

Model	BIOS Version
H61M-VS R2.0	P2.10
H61M-HGS	P1.50
H61M-HVS	P1.90
H61M-HVGS	P1.70
H61M/U3S3	P1.70
H61M-ITX	P1.60
H61iCafe	P1.70
H61DE/S3	P1.70
H61DE/SI	P1.70
H61M-PS	P1.40
H61M	P1.70
H61DEL	P1.70
H61M-GE	P1.70
P65iCafe	P1.40
H61M-VS	P2.10
H61M-S	P1.50
H61M-GS	P1.50

Model	BIOS Version
Fatal1ty Z68 Professional Gen3	P2.10
Z68 Extreme3 Gen3	P2.10
Z68 Extreme4 Gen3	P2.10
Z68 Extreme7 Gen3	P2.10
Z68 Pro3	P2.10
Z68 Pro3 Gen3	P2.10
Z68 Pro3-M	P2.10
Z68M/USB3	P2.10
Z68M-ITX/HT	P2.20
Z68 Extreme4	P2.20

Model	BIOS Version
Fatal1ty P67 Performance	P2.10
Fatal1ty P67 Professional	P3.10
P67 Extreme4	P3.10
P67 Extreme4 Gen3	P2.10
P67 Extreme6	P2.10
P67 Pro	P2.10
P67 Pro3	P3.10
P67 Pro3 SE	P2.10

Model	BIOS Version
H67DE3	P2.10
H67M	P2.10
H67M-GE	P2.10
H67M-GE/HT	P2.10
H67M-ITX	P2.10
H67M-ITX/HT	P2.10

There are two ways to check BIOS version.
1. Boot up your system and press [F2] or [Delete] when ASRock boot logo showing up, you can find the BIOS or UEFI version in the main screen as below.

2. Or find the sticker on BIOS ROM chip as below, you can check which BIOS version implemented when motherboard produced.

Step 2: Updating the BIOS
A), If you have a Sandy Bridge CPU or if you can borrow one from a friend then you can easily update the BIOS yourself.
Please download BIOS from above table, and update BIOS.
For further instructions please click on the "How to update" icon in the corresponding row.
click on the [How to update] icon in the corresponding row

click on the [How to update] icon in the corresponding row

B), If you do not have a Sandy Bridge CPU and you cannot borrow it, please contact the dealer where you bought from to update the BIOS for you.
That is the second fastest option to get your board to support the Ivy Bridge CPU.

If that is not possible then please contact ASRock Technical Support for further help.

*Note: If you use a USB flash drive to update BIOS, after new BIOS image has been written to the chip, please press any key to restart system. At this moment, please do not remove the USB flash drive. Intel ME firmware update procedure will proceed automatically if it is required.
**Note: Please only use the BIOS image offered on ASRock website.

Step 3: Update suitable Intel HD graphics driver from ASRock website
*How to update Intel HD graphics driver:
1. Please unzip and open the folder to execute "setup".

2. Follow Intel driver installer to install the graphics driver.

3. After the installation has finished you will see below message, please restart your system at this moment.

Step4: Install the correct version of Intel Management Engine from ASRock website:
*How to update Intel Management Engine:
1. Please unzip and open the folder to execute "setup".
Route: Enter Intel ME8 folder-> ME8_1.5M_8.0.0.1351-> Installers-> ME_SW-> Choose "Setup".

2. Follow Intel driver installer to install the ME driver.

3. After the installation has finished, you will see below message. Please click on "Finish".

Step 5: Install Intel Smart Connect driver for Microsoft Windows7/7 64 bit. OS.

Step 6: Update ASRock AXTU Utility.
Please update new AXTU version on ASRock website.

Step 7: Replace CPU to Intel Ivy Bridge.

Question: How do I set ASRock XFast LAN works with Teaming function?(1/1/2012)

Answer:
Please follow the setup steps as below:
Step 1. Please remove all LAN cable from your system.

Step 2. After finish the procedure of OS installation, please insert the support CD and install all system drivers and XFast LAN

Step 3. Please download the teaming driver from following link and install it.
Broadcom teaming driver download link:
32-bit OS : https://download.asrock.com/Drivers/All/Lan/Broadcom_Teaming_Win7_Vista_XP(v14.8.10.5).zip
64-bit OS : https://download.asrock.com/Drivers/All/Lan/Broadcom_Teaming_Win7-64_Vista64_XP64(v14.8.10.5).zip

Step 4. Under OS, right click XFast LAN icon and select options -> Settings

right click XFast LAN icon and select options

Step 5. In Traffic Shaping page, set all options to [No] except BASP Virtual Adapter

Step 6. Please refer to the SOP for setting Broadcom Teaming function.
Broadcom Teaming setup SOP: https://www.asrock.com/support/note/BroadcomTeamingSOP.pdf

Step 7. Please enter Network Connections and cancel the selection of [cFos Speed for faster Internet connections (NDIS 6)] for Local Area Connection and Local Area Connection 2.

enter Network Connections and cancel the selection

Step 8. Restart system once and connect both LAN cables back to system.

Question: How do I install Ubuntu 11.10 on Vision 3D Series (Sandy Bridge)?(1/1/2012)

Answer:
Please follow below steps:
Step 1. Add " nomodeset" parameter before installing. (a space, then nomodeset)

Step 2. When you boot for the first time from HDD after installation, please press shift when booting up until the GRUB menu shows up.

Step 3. Press "e" to edit the option. Replace "quiet splash" with "nomodeset".

Step 4. Press Ctrl+X to continue booting process.

Step 5. Connect to Internet and start updating drivers for the graphic card.
[System Settings] > [Hardware] > [Additional Drivers] > Activate [NVIDIA accelerated graphics driver]

Question: How do I install "XP mode" on Win7 with AM3R2 CPU?(1/1/2012)

Answer:
Please install the Microsoft hotfix kb2519949 first; otherwise XP Mode may not be installed successfully.

Please kindly refer to a link below to download this hotfix.
http://support.microsoft.com/kb/2519949

Question: How do I setup full space of memory with RAM disk tool on Intel platform?(12/1/2011)

Answer:
Please enable [No-Execute Memory Protection] option in BIOS > [Advanced] > [CPU Configuration] > [No-Execute Memory Protection]

Question: I want to use OCZ RevoDrive PCI-E SSD add-on card on X58 platform, what should I setup in BIOS?(12/1/2011)

Answer:
Please flash BIOS to the latest version and make sure [PCIE Max Payload Size] is set to [128B] in BIOS.
You can find the option in BIOS -> [Advanced] -> [PCIE Max Payload Size]
BIOS download link: https://www.asrock.com/support/download.asp

Question: After I shut down the system, my USB keyboard and mouse are still light on. How could I turn them off?(12/1/2011)

Answer:
If your motherboard has PS2_USB_PWR1 jumper, please adjust the PS2_USB_PWR1 header to pin 1-2(+5V), like below picture.
After I shut down the system, my USB keyboard and mouse are still light on. How could I turn them off?

If not, please set [Deep SX] to [Enable] in BIOS.
Or set [On/Off Play] to [Disabled] in BIOS.

Question: If my mouse or keyboard works abnormally under BIOS, how do I solve this problem?(11/1/2011)

Answer:
Please kindly update the latest BIOS from below link or beta BIOS from Beta Zone for testing.
BIOS download link: https://www.asrock.com/support/download.asp

Question: How do I setup digital sound (DTS5.1, Dolby5.1, DTS HD Master and Dolby True HD) output via HDMI or SPDIF?(11/1/2011)

Answer:
Requirements:
OS: Windows7, Vista SP2 or later.
Receiver / decoder: Onkyo TX-SR608 amplifier for example:
Playback software: for example Power DVD10 v10.0.2025.52 or other playback software.

Setup:
1. Please install all drivers from support CD, after that please check device manager, there should be no any "!" or "?" on list.

2. Please enter Control Panel > Hardware and Sound > Sound,
If you would like to output via HDMI, please select [HDMI output]
If you would like to output via SPDI, please select [Digital output]

Please enter Control Panel > Hardware and Sound > Sound

*Different motherboard/chipset may show different information, above picture is for references only.

3. Enter the Audio settings in your application.
We take Power DVD 10 here for example: Choose the Speaker environment and Output modes as you want.

Enter the Audio settings in your application.<br>
We take Power DVD 10 here for example: Choose the Speaker environment and Output modes as you want.

4. Set your decoder/amplifier to the digital sound output, which you want.

5. Set the correct output format on your content /source manual.

6. Then you can play the content/source.

Question: How could I enable 3D feature on ASRock Vision 3D and ION3D system?(11/1/2011)

Answer:
Different monitor/TV/content/playback software may have different settings.
We use below for example:

3D TV: Samsung UA46C7000WM 46"
Play back software: Power DVD10 v10.0.2025.52
Play back content: Step UP 3D blu-ray

1. Please follow below steps to setup under OS.
A. Please install all drivers on SCD before following steps in this setup guide.
B. Please right click on desktop, and enter NVIDIA Control Panel.
C. Select "Setup Stereoscopic 3D task" in NVIDIA Control Panel, and check to "Enable Stereoscopic 3D"

D. If it's the first time for you to setup 3D feature, the system may lead you to run Setup Wizard. Please follow the instruction and finish the Setup Wizard.
E. After finishing the Setup Wizard, please enter Display > Change Resolution, set the resolution to "HD, 3D" with proper solution and "Refresh rate".
We set it as "1080p" and 24Hz during our tests.

F. Click "Apply" to save the changes.

2. Please follow below steps to setup your PowerDVD10
A. Click on the arrow right next to the "3D" icon on PowerDVD10 to start 3D Display Configuration.
B. Set the proper type of your monitor / TV in Display Device. As shown in picture below, we select 120Hz Time-sequential 3D LCD for example.

* Note: Please note that different monitor/TV/content may have different settings; please check user manuals of your monitor / TV/content for further details.
C. Then you can play the 3D content.

Question: How do I pre-install the SATA RAID driver on X79 chipset motherboard?(11/1/2011)

Answer:
Step1:
https://download.asrock.com/Drivers/Intel/SATA/Floppy_Win7-64_Win7_Vista64_Vista_XP64_XP(v3.0.0.2003).zip

Step2:
Please unzip the SATA RAID driver which downloaded in Step1 and put the SATA RAID driver in USB flash drive.

Step3:
Please click "Load Driver" when selecting hard drive in Windows installation.

Step4:
Click "Browse"

Step5:
Choose the folder downloaded in Step1.
RSTe_f6_iaStorA_2008R2_32 is used for 32-bit operating system.
RSTe_f6_iaStorA_2008R2_64 is used for 64-bit operating system

Step6:
Select the SATA RAID driver for "Intel(R) C600 Series …." as below picture and click next to install the OS.

Question: Etron USB3.0 ports could not detect my USB3.0 devices with JMicron IC, what should I do?(9/1/2011)

Answer:
Please follow the steps below,,
1. Please update your Etron USB3.0 driver v0.104 from the link below,
https://download.asrock.com/Drivers/others/Etron(0.104.WHQL).zip
2. Please contact JMicron and ask them to help you with firmware update.
You could contact JMicron with information below,
Email: fae@jmicron.com

Please kindly inform JMicron the driver version (v0.104) you are using for their reference.

Question: When I install ATI HD6670, HD6570, and HD6450 on A75/A55 series motherboards, there is no display output from VGA card. What can I do?(9/1/2011)

Answer:
Please update latest BIOS form our website.
Download link: https://www.asrock.com/support/download.asp

Or, enter BIOS > North Bridge Configuration, and set [Dual Graphics] to [Disabled].

Question: I would like to use WD SmartWare software for system backup, but when ASRock Xfast USB is enabled, WD Smartware does not work. What can I do?(9/1/2011)

Answer:
Please uninstall original Asrock XFast from your system, and update latest XFast from below link:
https://www.asrock.com/feature/XFastUSB/index.asp

Question: How could I enabled "Data Execution Protection (DEP)" supported from CPU?(9/1/2011)

Answer:
Please enter BIOS, and set [No execute Memory Protection] to [Enabled].
You could find the option by BIOS-> Advanced-> CPU Configuration-> Set [No execute Memory Protection] to [Enabled.]

Question: I would like to test the VT-d feature. Do you have an SOP for it?(9/1/2011)

Answer:
Please download SOP of VT-d test from the link below for reference,
https://www.asrock.com/support/note/vt-d.pdf

※ System requirements are listed below,
i. 2048MB or larger of RAM (Minimum system requirements of VMWare)
ii. K-series CPU does not support VT-d

Question: I would like to update the VGA driver of Vision 3D from NVIDIA official website, what should I do?(6/1/2011)

Answer:
Please refer to the link below for Driver Download section on Nvidia website:
http://www.nvidia.com/Download/index.aspx
Please made selection as below,
Product Type : GeForce
Product Series: GeForce 400 Series
Product: Geforce GT420
Please refer to picture below:

Select your OS and language, then you could search for the driver.

Question: I install Microsoft Windows OS in GPT mode and Ubuntu in MBR mode with two different HDD, and I cannot boot into Microsoft Windows OS, how to solve that?(6/1/2011)

Answer:
Please install OS both in GPT or MBR mode.

Both in GPT mode, please refer below steps:
1. Boot into BIOS→[Boot]→[PCI ROM Priority]→choose [EFI Compatible ROM], then press "F10" to save changes and exit.
2. Then press "F11" when booting up and choose "UEFI:[your ODD name]" to install OS.

Both in MBR mode, please refer below step:
Please press "F11" when booting up and choose "AHCI/SATA:[your ODD name]" to install OS.

Question: When using Windows MCE, the system sometimes wake up automatically. How do I solve this problem?(6/1/2011)

Answer:
Please kindly refer to below picture to disable "Automatically download Windows Media Center data between the following times" option under MCE.
(Path: MCE-> Task->Settings-> General->Automatic Download options-> Automatically download Windows Media Center data between the following time.)

Question: I have installed all the drivers from support CD, but I could not enable the Intel Smart Response Technology on my Z68 motherboard. What should I do?(5/1/2011)

Answer:
First, please download and update BOTH of your BIOS and Intel Rapid Storage Driver.

Z68 Extreme4: Z68 Extreme4
Z68 Pro3: Z68 Pro3
Z68 Pro3-M: Z68 Pro3-M

After doing so, please follow the steps below to setup Intel Smart Response:

Step 1. Before booting up the system, please make sure to connect your HDD to supported SATA ports.
For Z68 Extreme4, please connect to the ports as shown below.
These ports are from Intel PCH chipset, which support Intel Smart Response Technology.

Please note that, for Z68 Pro3 or Z68 Pro3-M, all the SATA ports are supported.

※ Note:
We recommend users to connect your HDD to SATA3 ports if your HDD is SATA3 spec.
Please DO NOT connect SSD to the system at the moment.

Step 2. Please press F2 or DEL to enter BIOS > Advanced > Storage Configuration.

Step 3. Please set SATA mode to [RAID Mode] as shown below

Step 4. In RAID ROM screen, HDD status should be "Non-RAID Disk"

Step 5. Please install OS in SATA HDD, after installation, please shut down your system and connect SSD to SATA ports listed above.

Step 6. Please install Intel Rapid Storage Driver (10.5.0.1027)

Step 7. After installation is completed, reboot the system and open Intel Rapid Storage Technology.

Step 8. Choose "Accelerate", and click "Enable acceleration"

Step 9. You could change the default settings as you want it, then click "OK"

Step 10. You could see the Smart Storage Caching is enabled as shown below:

Question: I am an owner of AD425PV3/AD525PV3. I could not get any display after booting up my system; I could see CPU fan and power fan are spinning but no display, what should I do?(4/1/2011)

Answer:
Please download the latest BIOS from the links below first,
AD425PV3
AD525PV3
Please follow the steps from below link to update your BIOS, SOP of BIOS update:
https://www.asrock.com/support/note/AD425PV3&AD525PV3(P1.20).pdf

Question: If I play Blu-ray 3D movie and use DTS-HD 7.1 formats to output by PowerDVD 10 on Mini PC 3D series, the sound may be lag. How do I solve this problem?(4/1/2011)

Answer:
Please kindly refer to below steps to download the patch 2721 version and install it for try.
Step 1. Click the icon to upgrade PowerDVD.

Step 2. Click the item "Critical update for PowerDVD!" as below.

Step 3. Click "Download free update now".

Step 4. Download the patch v2721 and install it.

Question: What's the meaning of AMI UEFI BIOS Beep code?(4/1/2011)

Answer:
Please refer to below form for the beep code and debug code of AMI UEFI BIOS.

Condition	Beeps Code	Debug Code
Normal	No beep	With goodnight LED enabled, debug code will disappear after the beep.
Bad CPU	No beep	No debug code
Bad memory	No beep	45
Without memory	3 long beeps	53
Without CPU	No beep(No Power)	No debug code
Without VGA card	5 long beeps	Beeps at"d6", then show "0d"

Question: Why can't I play Blu-ray discs with Core100HT-BD under Windows XP?(4/1/2011)

Answer:
For Intel graphics platforms (including G41, H55, H67 chipsets…etc), Blu-ray playback is only supported on Windows Vista and Windows 7.

Question: I would like to install Windows^® 7 x64 with GPT format HDD, is there anything I should have done before doing so?(3/14/2011)

Answer:
We will suggest users to install Windows^® 7 hot fix if you would like to do so.
Please refer to the link below for the hot fix.
http://support.microsoft.com/kb/979903

Question: After installing Daemon Tool, why can't my system play Blu-Ray movie via PowerDVD10?(3/14/2011)

Answer:
Please enable "Advanced Emulation" in the preferences page of Daemon Tool

Question: Why can't my iPhone4 be recognized by Etron USB3.0 controller?(3/14/2011)

Answer:
Please download Etron USB3.0 driver version 0.96 and update it for your system.
Etron USB3.0 driver ver.0.96 download link as below.
https://www.asrock.com/support/download.asp

Question: If using Directory Opus, how do I improve the performance of network transfer speed?(3/14/2011)

Answer:
Please adjust following setting in your system.
1.In Directory Opus utility, please increase the buffer size to 9999

2.Green Ethernet = Disable

3.Interrupt Moderation = Disable

Question: After installing an optional Windows update "Accusys Inc – Storage- ACS-6xxxx" on X58 Extreme6, P67 Professional, P67 Extreme6 or P67 Extreme4, some onboard devices cannot work normally. How do I solve this problem?(1/14/2011)

Answer:
Please kindly follow the steps as below to remove "Accusys Inc- Storage- ACS-6xxxx".
Step1. Click "Start" -> "Computer" -> "Manage".

Step2. Click "Device Manager" -> "ACS-6xxxx" -> "Properties".

Step3. Click "Uninstall".

Step4. Enable "Delete the driver software for this device" option and then press "OK".

After uninstalling the driver of ACS-6xxxx and rebooting the system, the LAN controller will work normally.

Question: I connect Vision 3D with TV via HDMI cable, but cannot hear any audio playback after system resume from suspends. What do I do?(1/14/2011)

Answer:
Please download and install new VGA driver 266.35 from following link.
Link: https://www.asrock.com/nettop/overview.asp?Model=Vision%203D%20Series

Question: How do I connect the CIR receiver which bundle with H67M-GE/HT?(1/14/2011)

Answer:
Step1. Please connect the USB front panel cable to CIR1 and USB 6_7 header.
The pin header mark in red is required to connect.

The properly connecting USB front panel cable with CIR header as below picture.

Step2: Please connect CIR receiver to USB front panel before booting up system.

Step3: Enter BIOS setting screen and make sure the CIR controller is setting at [Enabled] (Advanced -> Super IO Configuration –> CIR Controller -> [Enabled])

(If you didn't see the CIR Controller option in BIOS, please shut down your system and plug CIR receiver to another USB port on front panel then try again)

Step4: Enter Windows, Execute ASRock support CD and install CIR Driver (it would be listed at the bottom of driver list)

Note: Please connect the CIR receiver to USB front panel before you boot up system.

Question: How to use the PCIE locker on my motherboard?(12/30/2010)

Answer:
So far we have below PCIE locker types, please refer below:
Type1:
1. Before VGA card is installed, please move locker horizontally to the right side.

2. After install VGA card, please move the locker back to the position.

Type2:
1. Install VGA card vertically to PCIE slot.
2. To remove VGA card, please move the PCIE locker as shown below.

Type3:
1. Install VGA card vertically to PCIE slot.
2. To remove VGA card, please move the PCIE lock as shown below.

Type4:
1. Install VGA card vertically to PCIE slot.
2. To remove VGA card, please push PCIE lock as shown below:

Type5:
1. Install VGA card vertically to PCIE slot.
2. To remove VGA card, please push PCIE lock as shown below:

Type6:
1. Install VGA card vertically to PCIE slot.
2. To remove VGA card, please take up the VGA card vertically.

Note: If the lock is not present, it will not affect the quality of the connection.

Question: Why the MarvellTray.exe dialog box always show up while system boot into Windows^® 7 x64 every time?(12/30/2010)

Answer:
Since the user account security level setting under Windows^® 7 64-bit.
After you update the Marvell driver and Utility to new version, this dialog box will not show up as before.
Please follow the steps as below to update Marvell driver and Utility.
1. Please uninstall Marvell driver and RAID utility which has installed on your system.
2. Please download and update Marvell driver and Utility by following link.
Marvell SATA3 driver ver:1.0.0.1051 download link:
https://download.asrock.com/Drivers/All/SATA3/Marvell_SATA3_Win7-64(1.0.0.1051-WHQL).zip
Marvell RAID Utility ver:4.1.0.1909 download link:
https://download.asrock.com/Drivers/All/SATA3/Marvell_RAID_Win7-64(4.1.0.1909).zip

Question: When ION 330 series resumed from sleep or hibernation mode, the audio device may no longer work. How do I solve this problem?(12/30/2010)

Answer:
Please kindly download the audio driver R2.53 or later from Realtek website and install it for solving this problem.
Link: http://www.realtek.com.tw/Downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

Question: Why will the memory size be less than I install on post screen with P55, H55, X58, P67 and H67 series motherboards?(12/30/2010)

Answer:
This is H55, P55, X58, P67 and H67 chipset normal behavior.
Due to the size is used for Intel^® CPU, post screen memory size will less than you install.

Question: When play non 3D DVD or Blu-ray with 3D TV, it is not smooth. How can I fix it?(12/30/2010)

Answer:
Please kindly check your TV vender about the "Motion Plus" or similar function setting on your 3D TV.
For example:
1. Samsung 3D TV (UA46C7000WM), there is one "Auto Motion Plus" item on 3D TV, please set this option to "Clear" like below picture.

2. Sony 3D TV, it also has "Motion Flow" option on 3D TV, please set this option to "Clear".

Question: How to play AVATAR Blue-Ray Disk with Power DVD Ultra on ION330 series system ?(7/15/2010)

Answer:
Please kindly visit CyberLink web site to download the latest patch and upgrade it.
http://www.cyberlink.com/downloads/support/index_en_US.html
For Power DVD10, please kindly download the 1705 version.
For Power DVD9, please kindly download the 2528 version.

Question: Where could I get the maximum share memory on H55 series motherboards?(7/15/2010)

Answer:
The shared memory size is dynamically controlled by VGA driver, and the maximum share memory size will be available only when more than 4GB memory is installed under 64-bit OS. Please kindly refer to the following steps to check the maximum graphic share memory.
1.Visit the "Display" option in the control and choose "Advanced setting".
2.Choose ""Intel^® Graphic and Media Control Panel.
3.Click the "Graphic Properties.'
4.Visit the "Option and support" and choose "Information Center".
5.Then you could see the information at the right side.

Question: How to create more air flow on P55 and H55 series motherboards?(5/6/2010)

Answer:
Please kindly install the CPU FAN as the following example photos to improve air flow. After install, please check the air flow direction in the system.

1. With Intel^® BOX CPU fan.

2. With VIGOR Monsoon III LT CPU cooler

3. With Scythe Grand Kama Cross CPU cooler

4. With Thermaltake Spin Q CPU cooler.

5. With Cool Master Hyper 212 plus CPU fan

If your CPU fan is not in the example photos, please kindly check the manufacturer web site or contact the dealer for more detail information.

Question: Could I connect USB2.0 cable to USB3.0 external HDD device and USB3.0 external HDD device run at SuperSpeed mode?(5/6/2010)

Answer:
USB3.0 and USB2.0 cable has some differences, please refer below picture to check your USB cable is USB2.0 or USB3.0

If you connect USB2.0 cable on USB3.0 external HDD device like below, it will not run at SuperSpeed mode.

Please connect USB3.0 cable on USB3.0 external HDD device to run at SuperSpeed mode.

Question: I adopt Samsung HD323HJ / HD502HJ / HD503HI / HD103SJ / HD105SI HDD to AMD^® SB850 chipset motherboard, but when I start system, the HDD did not spin up. How should I do?(5/6/2010)

Answer:
Please visit Samsung website to update HDD F/W.
You can also refer Samsung FAQ from below link for detail:
http://www.samsung.com/global/business/hdd/faqView.do?b2b_bbs_msg_id=308

Question: I have a WD Advanced Format HDD (Western Digital) in my system. The system freezes, Windows^® installation cannot find the HDD, or I have low transfer speeds. How can I solve it?(5/6/2010)

Answer:
Using WD Advanced Format HDD's in combination with Windows^® XP may require a special jumper setting on WD Hard disk or the use of a software tool.

Please set the HDD jumper to 7-8 as shown below:

You can also refer WD FAQ via this link for more details:
http://wdc-de.custhelp.com/cgi-bin/wdc_de.cfg/php/enduser/std_adp.php?p_faqid=5324&p_created=#jumper

Question: If I use AC'97 front audio panel with VIA^® audio codec motherboard, how do I connect AC'97 front panel to HD Audio header on the motherboard?(2/10/2010)

Answer:
If you use AC'97 front audio panel, please install it to the HD audio header as below:
A. Connect Mic_IN (MIC) to MIC2_L.
B. Connect Audio_R (RIN) to OUT2_R and Audio_L (LIN) to OUT2_L.
C. Connect Ground (GND) to Ground (GND).
D. MIC_RET and OUT_RET are for HD audio panel only. You don't need to connect them for AC'97 audio panel.
E. Enter BIOS Setup Utility. Enter Advanced Settings, and then select
Chipset Configuration. Set the Front Panel Control option from [Auto] to [Enabled].
For Windows^® XP
F. Enter Windows^® system. Click the icon on the lower right hand taskbar to enter VIA^® ADeck. Click "Mixer", select "Front Microphones", choose "Front Mic Boost", and leave.
Like below picture:
Enter Windows® system. Click the icon on the lower right hand taskbar to enter VIA® ADeck. Click

Enter Windows® system. Click the icon on the lower right hand taskbar to enter VIA® ADeck. Click

H. If you want to hear your voice through Front Mic, Please click "Mixer", select "Play Back", choose "Front Mic", and leave.
Like below picture:

For Windows^® Vista™ / Windows^® 7
F. Enter BIOS "Chipset Settings" page, manual [Front Panel] to [Enable].
G. Enter Windows^® system. Click the icon on the lower right hand taskbar to enter VIA^® VDeck. Click "Front Mic", select "Default Device"
H. If you want to hear your voice through Front Mic, Please click "Speaker Output" icon.
Like below picture:

Question: I connect my IR receiver to onboard IR header , how can I make it work under Windows^® 7?(11/21/2009)

Answer:
Please do the Windows^® update, which you may refer to the Fig.1 as below.

Question: After installing windows7 on ALiveNF7G-GLan or N68PV-GS I installed all the windows7 driver from the website, why I still get an exclamation mark on "co-processor" in device manager?(11/21/2009)

Answer:
ALiveNF7G-GLan: Please update your BIOS to P1.40 or later from this link:
https://www.asrock.com/mb/download.asp?Model=ALiveNF7G-GLAN&o=All

N68PV-GS: Please update your BIOS to P2.00 or later from this link:
https://www.asrock.com/mb/download.asp?Model=N68PV-GS&o=All

Question: Can I use water cooling as my CPU fan?(11/21/2009)

Answer:
We recommend use Intel^® or AMD^® stock cooler instead of water cooling. It has better air flow in the chassis.

Question: Does my motherboard support Windows^® 7?(11/21/2009)

Answer:
Please refer our website for windows7 support list.
Website link: https://www.asrock.com/news/events/2009win7/index.asp

If your models are not listed on Windows^® 7 support list, please kindly try inbox driver first.

Or go to chipset vender website to download the chipset driver.
Intel^® website: http://downloadcenter.intel.com/Default.aspx
AMD^® website: http://support.amd.com/us/gpudownload/Pages/index.aspx
NVIDIA^® website: http://www.nvidia.com/Download/index.aspx?lang=en-us
Realtek website: http://www.realtek.com.tw/downloads/
VIA^® website: http://www.via.com.tw/en/support/drivers.jsp

If you got any further issues, please contact ASRock TSD : Asrock_TSD@asrock.com.tw

Question: Is there any possibility to disable the LED of ION 330 ?(10/22/2009)

Answer:
Yes. Please update your BIOS to P1.60 first. After doing so, you may find the "Good Night LED" option in BIOS -> Smart, please refer to the following picture.

If you set "Good Night LED" to [Enabled], the system would turn LED off.

Question: Why my P55 chipset motherboard cannot boot up, the Dr. Debug LED display shows error code "E8".(10/22/2009)

Answer:
Due to the Chipset spec., please insert the memory module into the white slot (DDR3_B1) which is nearly CPU socket for the first priority.

Please insert your DRAM in this slot for the first priority.

Question: ION330 support Dolby Digital 5.1 or DTS 5.1?(9/3/2009)

Answer:
ION330 can support Dolby Digital 5.1, DTS 5.1 and LPCM 7.1 only under Windows^® Vista™ or later version.
Please refer to below steps to setting your system.

1. Please update the HOTFIX: KB959458 or update your Vista Service Package to SP2.
Hotfix download link: http://support.microsoft.com/kb/959458

2. Install the drivers in the order listed as below
a. VIA^® HD Audio Driver 7100d
b. NVIDIA^® HD Audio driver 1.0.0.51
c. NVIDIA^® nForce All in 1 v20.14

3. Install a proper AP, we used PowerDVD 9.0 for tests here.

4. Enter Control Panel -> Sound -> Configure to choose Stereo, 5.1.

5. Enter Control Panel -> Sound -> Properties to set the sampling rate, Max Fs. for Dolby-Digital DTS is 48 KHz.

6. RIGHT CLICK in PowerDVD -> Settings -> Audio

a. Speaker Environment -> Use HDMI (Current Vista Setting)
b. Output Mode -> Non-Decoded DD/DTS to external device.

7. RIGHT CLICK in PowerDVD -> Settings -> Video. Enable Hardware Acceleration

8. As you can see in the picture below, the audio output is Dolby Digital 5.1.

*If you want to output DTS 5.1, please select it in audio menu of DVD.
*For your information, the source of the test is a DVD which supports both DD5.1 and DTS 5.1.

Question: I have plug two NVIDIA^® VGA cards on my motherboard but, I cannot find the Enable SLI option in NVIDIA^® Control panel?(9/3/2009)

Answer:
Following steps as below may help you to solve this issue.

1. If your motherboard has the SLI/XFire switch card, please put the SLI/XFire Switch card to 8x/8x, if there is no switch card on your motherboard, please skip this step.
2. Remove the graphics card from the PCI-E 1 slot.
3. Restart Windows.
4. Install the driver for the graphics card (again).
5. Put the VGA card back into the PCI-E 1 slot, and put the SLI bridge on.
6. Activate SLI function by NVIDIA^® control panel.

7. Or please download the latest VGA driver from NVIDIA^® Web Site and try the new driver.
http://www.nvidia.com/Download/index.aspx?lang=en-us

Question: Why I cannot hear audio playback under Windows^® XP when I connect HDMI cable with ION330?(9/3/2009)

Answer:
Some suggestions as below may solve the issue,

1. Please re-install your Windows^® XP and install required driver in such order :
a. HD Audio Driver and Application(VIA^® HD Audio driver)
b. Onboard HDMI HD driver (NVIDIA^® HDMI driver)
c. All in 1 driver.

2. Refering to the attached picture, please install a display driver in support CD -> Others -> Display -> XP32_185.66 -> Setup.exe

3. Please check your VGA driver version has been update to 6.14.11.8576 by device management.

4. Since when ever you plugged the rear speaker to ION330, the sound playback would AUTOMATICALLY set to "HD Audio Rear Output", therefore, during the test, please ONLY connect HDMI to the TV, and make sure the sound playback is set to "NVIDIA^® HD Audio"

Question: With ION330, Under Windows^® XP, I can not wake up system from S3 and S4 by USB keyboard mouse, why?(8/11/2009)

Answer:
Please refer to the steps as below to solve the issue.
1.Please download a registry from the link as below,
https://download.asrock.com/Drivers/others/NVUSBS3.zip

2.Referring to the picture, please double click on the file NVUSBS3, and click YES.

After the registry is complete, a window may shows up, please press OK and RESTART your computer.

3.Referring to the picture, double click on Keyboard and Mouse in START -> Control Panel.

4.Referring to the picture, move to Hardware tags as 1. and 3., click on Properties as 2. and 4.

5.Referring to the picture, move to Power Management tag as 1. and 3.
Check Allow this device to bring the computer out of standby in BOTH Keyboard and Mouse windows, as 2. and 4.

6.Now it's available for you to bring your computer from S3 and S4 with your USB keyboard and mouse.

Question: If I use HDMI output, the desktop size can not fully fit the monitor.
How can I do?(8/11/2009)

Answer:

If your monitor has "PC mode", please try to adjust monitor to PC mode.
If not, please contact your monitor vender for help.
Or you can do some setting on driver.

ATI VGA output, please refer setting A.
NVIDIA^® VGA output, please refer setting B.

A. If you use ATI VGA output, please enter [ATI driver controller] to adjust [Scaling Option]
1. Right check the mouse, and enter ATI driver controller.
2. Find the [Scaling Option] to setting the bar until to fit the size.

B. If you use NVIDIA^® VGA output, please enter [NVIDIA^® driver controller] to adjust [Resize desktop]
1. Right check the mouse, and enter NVIDIA^® driver controller.
2. Find the [Resize desktop] option to setting the bar until to fit the size.

Question: After I selected EZ OC to higher frequency option in ION330. There will be no post image or get black screen. How can I do?(8/11/2009)

Answer:
Please kindly refer to the following suggestions:
First, push the power button for three times.
Please power on the ION330 then off it for three times.
Press during post screen and go into BIOS to load BIOS defaults.

If you still have black screen, please try to clear CMOS.
Please open the upper chassis and remove the DVD-OM device.

Question: I can not virtual 64bit OS, when I adopt AMD^® CPU with Sun's xVM virtual Box software. How can I do?(6/25/2009)

Answer:
1. Please make sure your OS is 64bit and also check your CPU, whether support AMD-V.
2. [Enable] [Secure Virtual Machine] option in the BIOS.
3. Please check the [Enable Nested Paging] box in Sun's xVM virtual box software.

And then you can virtual 64bit OS.

Question: I installed Vista x64 sp1 on ALiveNF6G-GLAN, but I cannot shut down my system after I execute the "sysprep" program under operating system. What do I do?(6/25/2009)

Answer:
Due to the NVIDIA^® chipset specification, the HDD driver is requirement, please install the HDD driver during the installation of operating system.

Please refer to below steps to install the HDD driver:
1. Please download the driver and save the driver to floppy disk, USB driver, CD or DVD.
HDD driver download link : https://www.asrock.com/mb/download.asp?Model=NF6-GLAN&s=AM2

2. Click "Load driver" icon at the "Where do you want to install Windows?" stage.

3. Then click "OK"

4. Check the icon and click "Brows"

5. Then choose the driver from the source which you saved.

6. Select the HDD driver and click "Next" to install the driver.

Question: When I plug in an eSATA HDD, it can be recognized in the BIOS. But in the OS, it will show a massage "Storage Device Connected". And I can not use this eSATA HDD, ether. How can I fix it?

(3/28/2009)

Answer:
Please follow below steps to set:
1.Please enter Intel^® Matrix Storage Console, and click the mouse right button on eSATA hard device. And press [Reset Hard Drive to Non-RAID].

2.After setting [Reset Hard Drive to Non-RAID], please restart your computer.
3.Enter to Disk Management, it can recognize your eSATA HDD, please crate a New Simple Volume on it.

4.After than, the eSATA HDD can be recognized.

Question: I want to install Linux CentOS 5.2 on X58 SuperComputer. After start the installation of CentOS 5.2, the system stays on checking hardware device. I cannot continue the Linux installation, what can I do?(3/28/2009)

Answer:
Please follow below steps to install your Linux CentOS 5.2 installation.
1.Disable the Onboard LAN 1 and Onboard LAN 2 in BIOS setting.
2.Enter Boot menu and starting the Linux CentOS 5.2 installation.
3.Please install the system packages like below picture.

4.After install CentOS 5.2 completely , download your LAN driver by following link.
Link:http://www.realtek.com/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false#2
5.Please remove the in-box driver and remove the r8169 LAN driver by following command.
# cp -p r8168-8.011.00.tar.bz2 ~
# cd ~
# tar vjxf r8168-8.011.00.tar.bz2
# cd /lib/modules/`uname -r`/kernel/drivers/net/
# rm -f r8169.ko
# cd ~
# cd r8168-8.011.00
# make clean
# make modules
# make install
# depmod –a
# reboot
6.After upgrade your LAN driver complete, please reboot your system and enable the Onboard LAN 1 and Onboard LAN 2 in BIOS setting.

Question: When I use Vista 64bit SP1 OS, the [Event viewer] in the OS shows
Kernel-Proessor-Power error, but the OS works fine. How can I solve this error in the [Event viewer]?(2/27/2009)

Answer:
Please check the BIOS setting.
A)-> If you use Intel^® CPU, please [Enable] the [Intel^® Speedstep ™ tech] option in
the BIOS
B)-> If you use AMD^® CPU, please [Enable] the [Cool'n'Quiet] option in the BIOS
C)-> If your CPU not support [Intel^® Speedstep ™ tech] or [Cool'n'Quiet] function,
please contact ASRock TSD from the link:
https://www.asrock.com/support/TSD.asp

Question: I install ATI 2xxx, 3xxx, 4xxx series PCIE VGA card on the motherboard. After installing all Windows^® XP drivers from the motherboard, it still shows an unknown "audio device on the high definition audio bus." message under device manager. What could I try?(1/12/2009)

Answer:
There is an integrated audio chip in the ATI 2xxx, 3xxx, 4xxxx series graphics cards.
Please install ATI HDMI audio driver.
http://ati.amd.com/support/drivers/xp/hdmiaudio-xp.html

Question: When I create a RAID volume over 2TB capacity, the RAID volume cannot be recognized after installing the RAID driver during XP installation. Why?(1/12/2009)

Answer:
Due to the operating system limitation, Windows^® XP only supports MBR disk format, the MBR disk format cannot support the hard drive capacity over 2TB.
If you want to use over 2TB RAID volume to be your boot disk, below three conditions must be required:
1.Your operating system must be Windows^® Vista™ x64 SP1 or Windows^® 7 64bit.
2.EFI BIOS.
3.GPT disk format.

Please refer to following link to get more information.
Link:
http://support.microsoft.com/?scid=kb;en-us;946557&x=9&y=7
http://www.microsoft.com/whdc/device/storage/GPT_FAQ.mspx

Question: I use a Samsung SATA optical device (SH-203) on ALiveNF6P-VSTA. How do I get the system to work under Windows^® XP properly?(11/27/2008)

Answer:
Please update NVIDIA^® 10.3.0.21IDE driver.
You are able to download the driver from following link.
https://www.asrock.com/mb/download.asp?Model=ALiveNF6P-VSTA

Question: When I connect a HDMI_SPDIF cable from the HDMI VGA card (GTX260 or GF9800) to the onboard HDMI_SPDIF header, it cannot get sound from the HDMI output. What should I do?(11/27/2008)

Answer:
The pin definition of the onboard HDMI_SPDIF header is different from the header of some VGA cards.
Please plug in the HDMI_SPDIF cable reversely like following picture.

Question: I have a motherboard with Realtek HD Audio Codec. When I use Windows^® XP SP3 or upgrade to Windows^® XP SP3, the onboard audio doesn't work. What could I try?(11/27/2008)

Answer:
Please try the Realtek latest audio driver.
The driver is available from this link: http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

Question: How should I make my SATA HDD working with "Hot Plug" function properly on my ALiveNF6P-VSTA / ALiveNF6G-GLAN / NF6-GLAN motherboard?(10/23/2008)

Answer:
Under Windows^® XP, please install NVIDIA^® all in 1 driver ver. 1107 to support Hot plug function. The NVIDIA^® all in 1 driver ver.1107 is available at:
https://www.asrock.com/mb/download.asp?Model=AM2NF6G-VSTA&s=AM2
Under Windows^® Vista™, please install NVIDIA^® all in 1 driver ver 1520 to support hot plug function. The NVIDIA^® all in 1 driver ver. 1520 is available at:
https://www.asrock.com/mb/download.asp?Model=N61P-S&s=AM2

Question: I want to use a Phenom CPU with NVIDIA^® 7600 and 7800 series AGP VGA card on AM2NF3-VSTA or ALiveDual-eSATA2 under Windows^® XP. Is there any point for attention?(10/23/2008)

Answer:
If you adopt AMD^® Phenom™ X4 AM2+ CPU on AM2NF3-VSTA or ALiveDual-eSATA2 with NVIDIA^® 7600 and 7800 series AGP VGA card under Windows^® XP, please install AGP gart driver 3.77. The AGP gart driver is in NVIDIA^® all-in-1 driver package. You are able to download the driver from following link.
https://www.asrock.com/mb/download.asp?Model=AM2NF3-VSTA
https://www.asrock.com/mb/download.asp?Model=ALiveDual-eSATA2&s=AM2

Question: I am using Intel^® chipset X48 / X38 / P45 / P43 / G43 / P35 / G31 / P965 series motherboard with 4GB memory modules installed. But it always detects the memory size as 3GB instead of 4GB at POST screen. What should I do?(10/23/2008)

Answer:
Please enter BIOS setup and enable the "Memory Remap Feature" option.
(BIOS / Advanced / Chipset Configuration / Memory Remap Feature)

Question: When I install a Terratec Cinergy C PCI TV card or Technisat Cablestar HD2 TV card on VIA^® chipset based motherboards, such like 4CoreDual-SATA2 (PT880 series motherboards) or ALiveSATA2-GLAN, it always show "PCI IRQ routing table error" message after BIOS POST, or simply hang up during BIOS POST. Any way to fix the problem?(9/5/2008)

Answer:
Due to compatibility issue of VIA^® chipset with Terratec Cinergy C PCI TV card and Technisat Cablestar HD2 TV card.
We don't recommend using this kind of TV card on VIA^® chipset motherboards. Sorry for your inconvenience.

Question: I am a 939Dual-VSTA user. At first, my onboard audio works fine with integrated audio driver under Vista™. After updating to Vista service pack 1, my onboard audio does not work anymore. Can you help me?(9/5/2008)

Answer:
Please update the C-Media audio driver 8.18.07_SPDIF to fix the problem. The audio driver is available at https://www.asrock.com/mb/download.asp?Model=ALiveDual-eSATA2&s=AM2

Question: My P45 motherboard has two onboard LANs. How do I set the Teaming function and combine both onboard LANs to be a team with more bandwidth in my system?(9/5/2008)

Answer:
Before setting Teaming function, please make sure if your Switch (or Router) could support Teaming (IEEE 802.3ad Link Aggregation) function. (For example: D-Link DGS-3100…)

Then, please refer to following steps to set "Teaming function"...
1. Install RtkTeaming driver ver.1.0.0.51 from Motherboard Support CD
(/Driver/Teaming/ RtkTeaming 1.0.0.51…)
(*When installing teaming driver, system will show below warming message. Please choose "Continue Anyway" and keep installing driver.)

2. After installing driver, please open "Teaming Utility" in Programs. (Start > Programs > Realtek > Teaming Utility >…)
3. Click "Teaming" item and then press "Create Team" button.

4. Key in Team Name and choose "Link Aggregation \ LACP (802.3ad)" for Settings.

5. Select two available onboard LAN cards and then press "OK" button (After pressing "OK" button, system will show below warming message. Please choose "Continue Anyway".)

6.After doing above settings, system will auto create a new Local Area Connection
7.Reboot system
Then, you will find the "Speed" column of new Local Area Connection will show 2.0Gbps.

Question: My motherboard is with NVIDIA^® Geforce 7050/6150/6100 chipset. I use the VGA driver 175.19 from NVIDA website under Windows^® XP SP1. After installing the driver, I get 640X480 4bit color under Windows^® XP. But using the driver from your support CD, it has no problem.(7/31/2008)

Answer:
We recommend using the driver provided by ASRock. We tested it on our products to make sure it has the best compatibility and stability. If you still want to use the VGA drivers from NVIDIA^® website, please update to Windows^® XP service pack 2. It is able to solve this problem.

Question: I use Intel^® CPUs, why the Vcore sometimes is lower than the value in the BIOS?(7/31/2008)

Answer:
VCore on Pentium 4 (and newer generation CPUs) is no longer static. Please refer to the Intel^® document below. It shows that the Vcore will decrease with the CPU loading increasing. That's why the Vcore may be lower.

(From: http://download.intel.com/design/processor/datashts/318732.pdf)

Question: I install more than 2GB system memory on my system. When I run the "Sound Recorder" under Windows^® XP, it always shows the following error message. What's wrong?

(7/31/2008)

Answer:
This is the limitation of Windows^® XP. Please refer to the Microsoft^® Knowledge Base for details: http://support.microsoft.com/kb/284893

Question: When installing NVIDIA GeForce 8400/8500 series PCIE VGA card on K10N78hSLI-WiFi / K10N78hSLI-1394 / K10N78hSLI-GLAN under Windows^® XP/ XP 64-bit, I can not get full system memory. Besides, system shows two display adapters in the Device Manager. What can I do?

(6/26/2008)

Answer:
While system boot up, please press "F2" to enter BIOS set up screen. Please go into BIOS setup and set "Hybrid SLI" option to [Disabled] in BIOS>Advanced>Chipset Configuration.

Question: When I install Realtek HD Audio driver, I found the system shows below error message. What can I do?

(6/26/2008)

Answer:
Please refer to below steps to reinstall Realtek HD Audio driver:
1.Enter into "Add or Remove Programs" and remove "Realtek High Definition Audio Driver"

2.Disable all "Microsoft^® UAA Bus Driver for High Definition Audio" in Device Manager first

3.Then uninstall all "Microsoft^® UAA Bus Driver for High Definition Audio" from the system.
4.Reboot system
5.Reinstall "Realtek HD Audio driver" from Motherboard Support CD.
If you still meet this problem, please reinstall fresh Windows^® system.

Question: How do I get my onboard LAN to work properly?(4/28/2008)

Answer:
Here are some suggestions:
1.Make sure the "Onboard LAN" option was enabled in BIOS.
2.Make sure the LAN driver was installed properly. Please check it in "Device Manager".
3.Update the BIOS of your motherboard to the latest one.
4.Try the newer LAN driver from ASRock or chipset vendor's website.
ASRock: https://www.asrock.com/support/Download.asp
Realtek: http://www.realtek.com.tw/default.aspx
NVIDIA: http://www.nvidia.com/Download/index.aspx?lang=en-us
VIA
5.Change another LAN cable. (For Gigabit LAN, please make sure your LAN cable could fully work with Gigabit LAN.)
6.Reinstall the operating system.

Question: When I use Adobe Acrobat Reader ver 7.08 to read PDF file under Vista SP1, it pops up an error message: This program has some compatibility issue… What do I do?(4/28/2008)

Answer:
Please go to Adobe website to download the latest Adobe Reader update ver 8.1.2 or later and update it to fix this issue.

Question: My motherboard is ALiveNF6P-VSTA / ALiveNF6G-VSTA (MCP61 chipset). I'm encountering some problems with SATA HDD when installing the drivers of the motherboard under Windows^® Vista™. What should I do?(4/28/2008)

Answer:
Please refer to below suggestions.
If you want to install the Windows^® Vista™ with non-RAID mode:
Install the SATA driver v998 from support CD during the installation of Windows^® Vista™.
The driver path in support CD is
Support CD/Drivers/ SATA2/ nVIDIA/ Vista64_Vista(112)/ IDE/ WinVista/ sata_ide.

Step1:

Step2:

Step3:

You can also download the SATA driver v998 from ASRock website and save it to a floppy diskette, USB flash drive or CD/DVD disk.
Then install the SATA driver v998 from floppy diskette, USB flash drive or CD/DVD disk during the installation of Windows^® Vista™.

ALiveNF6P-VSTA: https://www.asrock.com/mb/download.asp?Model=ALiveNF6P-VSTA
ALiveNF6G-VSTA: https://www.asrock.com/mb/download.asp?Model=ALiveNF6G-VSTA
ALiveNF6G-GLAN: https://www.asrock.com/mb/download.asp?Model=ALiveNF6G-GLAN
ALiveNF6G-DVI: https://www.asrock.com/mb/download.asp?Model=ALiveNF6G-DVI
AM2NF6G-VSTA: https://www.asrock.com/mb/download.asp?Model=AM2NF6G-VSTA

If you want to install the Windows^® Vista™ with RAID mode:
Please refer to the NVIDIA RAID installation guide.
https://download.asrock.com/Manual/raid/ALiveNF6P-VSTA/English.pdf

Question: My motherboard with Realtek ALC662 audio codec supports 5.1 channel HD Audio. But it has 3 audio connectors (Light blue, Lime and Pink) on the rear audio panel. How do I connect my 5.1 channel speakers to the rear audio panel?(3/24/2008)

Answer:
Please refer to following steps to connect your 5.1 channel speakers:
1. Connect the "Rear Speaker" to Line In (Light blue) port
2. Connect the "Front Speaker" to Line Out (Lime) port
3. Connect the "Central / Subwoofer" to Microphone (Pink) port
4. Adjust the "Audio I/O" setting to "6CH Speaker" in REALTEK Audio Management. Please refer to the following picture:

Question: When I install 4GB or more memory on Penryn1600SLi-110dB, I found it became unstable under Windows^® Vista™ 64-bit. What should I do?(3/24/2008)

Answer:
Please refer to following steps to install Microsoft^® Vista Hot Fix KB929777 to fix this problem.

Only install 2GB memory to the motherboard first.
Install Microsoft^® Vista Hot Fix KB929777
Microsoft^® Hot Fix KB929777 is available at: http://support.microsoft.com/kb/929777/en-us
After the Hot Fix installation is completed, please restart the Windows^® Vista™ 64-bit system.
Shutdown the system and install 4GB memories back to the motherboard.

Now, the system should work fine with 4GB memory.

Question: I use the ASRock WiFi card as software AP. However there are some APs around my place; how do I change the channel of the software AP to avoid the interference?(2/14/2008)

Answer:
Please refer to the following steps to change the channel of software AP.

1.Click "Setup" to go into "Wireless Network properties.
2.De-select "Auto_Channel"
3.Choose the channel you want. (suggest to choose the channel 1 or 6 or 11, these channels are less interference with others)
4.Click "Finish" to finish the setup.

Question: My motherboard is Wolfdale1333-D667 R1.0/R2.0. I want to install one more internal USB device, is there any way I can do?(2/14/2008)

Answer:
Actually, the WiFi connector (Fig.1) can connect one more internal USB device.

You may install an additional internal USB device that with 4 pin connector on this motherboard.

For example: A USB card reader with 4 pin connector. (Fig. 2)

Question: I'm using 4GB system memory with Windows^® Vista™ 64bit and ATi VGA card on ALiveXfire-eSATA2, I'm not able to boot into or install Windows^® Vista™ 64 bit. With 3GB or less system memory, it has no problem. Is there a solution for this problem?(2/14/2008)

Answer:
This is a known issue of Windows^® Vista™ 64 bit. Please install the following two hotfixes from Microsoft. It will solve this problem.
http://support.microsoft.com/kb/938194
http://support.microsoft.com/kb/938979

Please install the Hotfixes according to the following steps:

1.Boot into Windows^® Vista™ 64bit with less than3GB system memory.
(If you are not able to finish installing Windows^® Vista™ 64bit, please install Windows^® Vista™ with less than 3GB system memory)
2.Install the first hotfix, reboot, and then install the second.
3.Reboot the system and let system go into Windows^® Vista™ 64bit.
4.Shut down the computer. And then install the Memory back.

Question: My motherboard is 4Core1600Twins-P35/4Core1600P35-WiFi(+). I want to overclock my FSB 800 CPU. Are there any tips to increase the overclocking capability of my system?(1/14/2008)

Answer:
First of all, please update the BIOS to P1.10 or later.
(Download: https://www.asrock.com/support/download.asp?Model=P35 )

Secondly, please adjust the FSB jumper setting on the motherboard according to the following instructions (this will set the DRAM: FSB (frequency) to 1:1)

After doing the above steps, you may set the "Overclock Mode" to [Manual] in the BIOS>Advanced> CPU Configuration and then adjust the "CPU Frequency" to overclock your system.

Question: When using SATA Optical drive under Windows^® 2000, I found the transfer speed of my SATA Optical drive is abnormal. Can you help?(1/14/2008)

Answer:
It is because the default setting of Windows^® 2000 will set Transfer Mode as PIO mode for SATA Optical drive, it is Windows^® 2000 behavior. Please manually set the "Current Transfer Mode" to "Ultra DMA Mode" for SATA Optical drive in Device Manager.

Question: I can not access my SATA ODD drives (such like: LG BD/HD Player GGC-H20L, Pioneer BDC-SB20K, Pioneer DVR-212BK…) on ALiveNF7G-HDReady under Vista™. What can I do?(1/14/2008)

Answer:
Please refer to below steps to run these SATA ODD drives with AHCI mode.
1. Please set AHCI Mode in BIOS setting (-> BIOS -> Advanced -> IDE Configuration -> SATA Operation Mode -> AHCI Mode).
2. Reinstall Windows^® Vista™ with AHCI Mode.
3. After Windows^® Vista™ installation, please re-install all drivers and software.

Question: When I install AMD^® Phenom CPU on ALiveNF6G-VSTA, I found Windows^® Vista™ shows yellow " ! " mark on PCI Express standard Root Port in Device Manager. What do I solve it?(1/14/2008)

Answer:
Please kindly update BIOS P2.20 or later for ALiveNF6G-VSTA to solve the problem.
BIOS Download: https://www.asrock.com/mb/download.asp?Model=ALiveNF6G-VSTA#bios

Question: My motherboard is 4Core1333-Viiv / 4Core1333-GLAN / 4Core1333-eSATA2. When I install INF driver from Motherboard Support CD, it will show below error message. Is there any way to fix this problem?

(12/19/2007)

Answer:
Please kindly press OK to close this error message, and then reinstall INF driver from Motherboard Support CD again.

Question: If I use a Phenom CPU on ALiveNF7G-HD720p, I am not able to change resolutions of onboard VGA over 1088x612(32bit color) under Windows^® XP. How do I solve this?(12/19/2007)

Answer:
Please update VGA driver to version 163.86. The driver 163.86 is available from ASRock Web Site.
https://www.asrock.com/mb/download.asp?Model=ALiveNF7G-HD720p%20R3.0

Question: I'm using the AMD^® AM2 Athlon 64X2 5000+ Black Edition CPU. The ratio of this CPU is unlocked. I would like to overclock it by adjusting the ratio. But after adjust the CPU ratio in BIOS and boot into the Windows, the ratio of this CPU does not change. What should I do?(12/19/2007)

Answer:
Actually, it is AMD^® CPU driver's behavior. To perform overclocking please disable the "Cool 'n' Quiet" function in BIOS-> Advanced-> CPU Configuration-> Cool'n'Quiet. Please refer to the following picture.

Question: I use a NVIDIA^® 8800GT PCIE VGA card on VIA^® chipset motherboard. But I got black screen on the monitor. How do I solve it?(11/5/2007)

Answer:
The NVIDIA^® 8800GT PCIE VGA card is GEN2 mode VGA card. Unfortunately VIA^® chipset does not support GEN2 mode VGA card. The only solution is to set 8800GT PCIE VGA card to GEN1 mode.
We have tested 8800GT PCIE VGA card. After flashing GEN1 mode BIOS for 8800GT, it works fine on VIA^® chipset motherboard.

Please contact VGA card vender to get the VGA BIOS with GEN1 mode for your 8800GT PCIE VGA card.

Question: I'm using NVIDIA^® AGP card under Windows^® Vista™ on my 775Dual-VSTA / 4CoreDual-VSTA / 4CoreDual-SATA2. When I rate the computer's performance, the screen suddenly becomes abnormal. Why?(11/5/2007)

Answer:
The problem happens with newer NVIDIA^® VGA driver version 1xx.xx (i.e. 163.69) Please change your NVIDIA^® driver to older version 9x.xx (i.e. 97.19) to solve this problem.

Question: I'm using 4 GB system memory under Windows^® XP Professional x64 Edition. Why can't I enable hibernation in the Power Option of Control Panel? It does not have hibernation tab in it!(11/5/2007)

Answer:
Windows^® XP Professional x64 Edition does not support hibernation with more than 4GB system memory. Please refer to the Microsoft^® Knowledge Base for details: http://support.microsoft.com/kb/888575

Question: Does onboard VGA of ALiveNF7G-HDReady / ALiveNF7G-HD720p support resolution 1600x1200 through DVI output?(10/2/2007)

Answer:
Yes, please update onboard VGA driver to 162.22 for Windows^® Vista™ 32-bit / Vista™ 64-bit and 163.51 for Windows^® XP / 2000. The drivers are available from following link.
https://www.asrock.com/mb/download.asp?Model=ALiveNF7G-HDready
https://www.asrock.com/mb/download.asp?Model=ALiveNF7G-HD720p%20R3.0

Question: I want to install Windows^® Vista™ 32-bit / Vista™ 64-bit OS on AM2NF3-VSTA / ALiveDual-eSATA2. Is there any point for attention?(10/2/2007)

Answer:
If you plan to install Windows^® Vista™ 32-bit / Vista™ 64-bit OS on this motherboard, please read below instructions and limitation carefully. For Windows^® 2000 / XP / XP 64-bit OS, there is no such limitation.
https://www.asrock.com/mb/note/AM2NF3-VSTA.html

Question: I install Windows^® Vista™/Vista™ 64bit on 4Core1333-FullHD / ALiveXFire-eSATA2 with AHCI/RAID mode. After installing the ATI Catalyst VGA driver which downloads from ATI website, the system will become abnormal while resume from Sleep or Hibernate. Is there any way to fix the problem?(9/10/2007)

Answer:
If you meet this symptom, please kindly reinstall "ATI All in 1 Driver" from Motherboard Support CD. Or download the "ATI All in 1 Driver" from ASRock website. ( https://www.asrock.com/support/download.asp )

Question: After installing ATI HDMI audio driver for my ATI HD 2xxx series PCIE card, I found the onboard sound will not work. How do I fix the problem?(9/10/2007)

Answer:
Please kindly refer to below steps to check your system setting.
1.Please double check the onboard sound is working properly in Device Manager.
(If not, please reinstall Realtek HD Audio driver from Support CD.)

Please double check the onboard sound is working properly in Device Manager.

2.Enter the Sound setting in the Control Panel.

3.If the Default device of the Sound playback is "ATI HD Audio rear output", please change it to "Realtek HD Audio output".

4.Press "OK" to save setting.

Question: I am using a 4 / 6 / 7.1 channels speaker on AM2NF3-VSTA. Why do only 2 channels work under Windows^® Vista™?(8/3/2007)

Answer:
1. Please install Vista audio driver. The driver is available from ASRock Web Site.
https://www.asrock.com/mb/download.asp?Model=AM2NF3-VSTA
2. To have the 4/ 6/ 8 channels speaker work normally, it needs to do some settings in Windows^® Vista™. Please refer to following steps.
(1)Please double click the "CM6501 Sound Configuration" icon at the Taskbar.

(2)Set the System Input as "2 CH".

(3)Set the Analog Output as corresponding channels that you have.

(4)Click ok.

Question: I am using the onboard VGA of A780FullDisplayPort or ATi Radeon HD 2xxx/3xxx series PCIE card. Every time I run the 3DMARK or PCMARK, it always freezes during the splash-screen. It does not work at all. How do I fix it?(8/3/2007)

Answer:
This is a compatibility issue of ATi Radeon HD 2xxx/3xxx PCIE card and 3DMARK/ PCMARK program.
Futuremark provides 2 solutions for this issue as follows.
Solution 1: Add the command line –nosysteminfo into the target of 3DMARK / PCMARK's shortcut.

Solution 2: Rename the "Direcpll.dll" file to something else. (Found in C:\WINDOWS\system32\Futuremark\MSC\Direcpll.dll)

The link of Futuremark FAQ:
http://service.futuremark.com/support/search.jsp?categoryid=14&search=1

Question: My system is based on P4VM890 / P4VM890 R2.0 with the Integrated VIA^® UniChrome Pro 3D/2D Graphics. When I zoom-in in Google Earth, the picture will get abnormal display (See the following picture). What should I do?
Abnormal display: (black blocks)

(8/3/2007)

Answer:
Please update the VGA driver to v22.00.01e for fixing this problem. Here are download pages of VGA driver.
P4VM890:
https://www.asrock.com/mb/download.asp?Model=P4VM890&s=478

P4VM890 R2.0:
https://www.asrock.com/mb/download.asp?Model=P4VM890%20R2.0&s=478

Question: I use an external USB HDD on ALiveNF7G-HD720P/ALiveNF7G-HDready. I feel that the speed of USB is slower. Is there any method to improve it?(6/25/2007)

Answer:
Please kindly refer to below steps for try.
1.Open Notepad and type following registry entry.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\usb]
"USBBIOSx"=dword:00000000

2.Save file as "USB.reg".
3.Double click this file to add the information to the registry.
4.Reboot system.

Question: ALiveNF7G-HD720P/ALiveNF7G-HDready support HDMI output?(6/25/2007)

Answer:
Yes, ALiveNF7G-HD720P/ALiveNF7G-HDready supports HDMI output.
However, a DVI to HDMI cable or adapter is required.

DVI to HDMI cable

DVI to HDMI Connector

Besides the DVI to HDMI cable/adapter, please also do the following settings in BIOS SETUP and Windows^® Vista™/Vista 64-bit:
1.In BIOS SETUP, go to "Advanced"->"Chipset Configuration", and set the option "Onboard HDMI HD Audio" to [Auto].

2.Under Windows^® Vista™/Vista 64-bit, go to "Sound" settings and select the Digital Output Device (SPDIF) as a playback device.

You can find more detail information in user manual page 13:

Question: My motherboard is ConRoe1333-DVI/H R2.0. Are there recommended memory configurations for my motherboard?(4/25/2007)

Answer:
Please refer to page 17 of user's manual.
https://download.asrock.com/Manual/ConRoe1333-DVIH%20R2.0.pdf
Recommended Memory Configurations (DS: Double Side, SS: Single Side)

	DDRII_1 (Yellow Slot)	DDRII_2 (Orange Slot)	DDRII_3 (Yellow Slot)	DDRII_1 (Orange Slot)
1 memory module	DS/SS*	x	x	x
2 memory modules	DS/SS	x	DS/SS	x
2 memory modules	x	DS/SS	x	DS/SS
3 memory modules	SS	SS	DS/SS	x
4 memory modules	SS	SS	SS	SS

* If you only install one memory module, you can install it to any one of the four slots.
These two TRANSCEND memory modules can only be supported under the following conditions:

DRAM VENDOR	SIZE (MB)	TYPE	CELL VENDOR	CELL NO.	SINGLE SIDE / DOUBLE SIDE
TRANSCEND	256	DDRII533	SAMSUNG	K4T56083QF-ZCD5	SINGLE SIDE
TRANSCEND	512	DDRII533	INFINEON	HYB18T512800AF37	SINGLE SIDE

1. If you plan to install one above memory module, you can install it to any DDRII slot of this motherboard.
2. If you plan to install two above memory modules, it is recommended to install them either in the set of yellow slots (DDRII_1 and DDRII_3), or in the set of orange slots (DDRII_2 and DDRII_4).
3. This motherboard does not support three or four above memory modules.

Question: I have a motherboard with Realtek HD audio codec. After resume Windows^® Vista™ from sleep or from hibernation, the high definition audio device may no longer work. How do I solve this?(4/25/2007)

Answer:
This is caused by Microsoft. It can be solved by installing the Microsoft^® Hot fix. Please refer to the Microsoft^® Knowledge Base: http://support.microsoft.com/kb/929685/en-us

Question: I'm using Windows^® Vista™. I just installed a new VGA card, but the screen gets abnormal display. Is there anything I should do?(4/20/2007)

Answer:
After you install a new hardware device (especially VGA card) under Windows^® Vista™, we suggest re-rating your system (refer to the following steps). It may be able to solve the problem.
1.Go to Start > Control Panel > System and Maintenance> Performance Information and Tool

2.You will see the above screen. Press "Refresh Now" to re-rate your system.

Question: I have a motherboard with Realtek HD audio codec. After installing the Microsoft^® Security Update 925902 and 928843, my system shows the following error message. How do I fix this?

Security Update 925902 and 928843, my system shows the following error message. How do I fix this

(4/20/2007)

Answer:
This is caused by Microsoft. It can be solved by installing the Microsoft^® Hot fix. Please refer to the Microsoft^® Knowledge Base: http://support.microsoft.com/kb/935448/

Question: My onboard audio is Realtek HD audio. In the Windows^® Vista™, I can't use Sound Recorder to record the audio. What should I do?(3/19/2007)

Answer:
Please refer to below steps to set the audio device.

1.Install Realtek HD Audio driver from motherboard Support CD. Or download the Realtek HD audio driver from ASRock website.
https://www.asrock.com/support/Download.asp

2.Plug in your recording devices (Microphone or other devices) to the Line-in port (or Microphone port), and then the recording device will show up "Line In" (or "Microphone") icon. Please kindly refer to below image. (Control Panel > Sound > Recording)
*Before plug in the recording devices:

*After plug in the recording devices:

3.Reopen the Sound Recorder to record the audio.

Question: If the MIDI/GAME port is enabled in the BIOS setup, the device manager will show yellow "!" under Windows^® Vista™. Why?(3/19/2007)

Answer:
Microsoft^® had removed the support for MIDI/GAME port under Windows^® Vista™. Please kindly refer to below Q&A No.4:
http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=2319740&SiteID=17

Question: I am using the ConRoeXFire-eSATA2/ 775XFire-eSATA2+/ 775XFire-eSATA2/ 775XFire-VSTA/ 775XFire-RAID motherboard. My Operating system was installed in a SATA/ SATA2 HDD with "IDE" mode. When I install the SATA2 driver (Intel^® Matrix Storage Manager), system always pops an error message "This computer does not meet the minimum requirements for installing this software". Why?
IDE mode (In BIOS setup):

SATA2 driver:

Error Message:

(2/15/2007)

Answer:
The Intel^® Matrix Storage Manager (SATA2 driver) is for RAID or AHCI mode. If your operating system was built by "IDE" mode, you don't need to install it.

Question: How do I enable Windows^® Aero feature in my Windows^® Vista™ Premium system?(2/15/2007)

Answer:
First, your hardware must meet the requirements of the Windows^® Vista™ Premium system. If not, you may not enable Windows^® Aero.
Windows^® Vista™ Premium system - Hardware Minimum Requirements

Item	Requirements
CPU	x86-compatible 32-bit CPU or x64-compatible 64-bit CPU
Memory	512MB Single Channel (Premium, Discrete models) 512MB x 2 Dual Channel (Premium, embedded models)
VGA	DirectX9.0 (with WDDM Driver) with 128bit VGA memory (Premium)
Audio	UAA Audio (HD Audio, USB Audio and IEEE1394 Audio) (Premium or Basic depends on Codec Vista logo level)

Second, please kindly refer to below steps to enable Windows^® Aero feature:
1.Press right button of mouse at Desktop and click "Personalize".

2.Enter into "Windows^® Color and Appearance" setting

3.Refer to below image to enter "Open classic appearance properties for more color options" setting.

4.Set "Color scheme" as "Windows^® Aero".

Question: When my computer is in standby mode, I can not resume from USB devices. Can you help?(1/16/2007)

Answer:
This is due to the design of Windows^® XP system. You may refer to the Microsoft^® Knowledge Base:
http://support.microsoft.com/kb/841858
If you want to resume from USB devices, such as USB mouse, remote control, you may directly install the registry file below:
https://www.asrock.com/support/download/ResumeUSB.ZIP and then restart your computer.

Question: I plugged a headphone in my ASRock motherboard with Realtek HD Audio, and set the "Audio I/O" from "2CH" to "Headphone" in Realtek Audio Manager (picture1).
Audio I/O from 2CH to Headphone in Realtek Audio Manager

But the Realtek Audio Manager always recognized my headphone as 2CH speaker after I restarted the operating system (picture2).

What should I do?(1/16/2007)

Answer:
Please refer to the following steps to set up the Realtek Audio Manager correctly.
1.Please remove all audio I/O (Headphones, Speakers, Microphone...) from the motherboard.
2.Please go to Realtek Audio Manager and set the "Audio I/O" you want.
3.Click ok.
4.Please plug your audio I/O back.
5.Restart your system.

Question: I would like to use the analog CD-in function in Windows^® Vista™. But the "Analog" item of Playback and Rip can not be selected in Windows^® Vista™. It was gray. Why? (Here is the screenshot.)

(1/16/2007)

Answer:
Windows^® Vista™ operating system does not support the analog CD-in. The output of CD/DVD-ROM playback will be digital only.

Question: I am using an AMD^® AM2 rev.G CPU on AM2V890-VSTA/ ALiveSATA2-GLAN. I have enabled the "Cool'n'Quiet" in BIOS setup, installed the "K8 CPU driver" from support CD and chosen the "Minimal Power Management" in OS, but the Cool'n'Quiet function still does not work. What can I do?(12/19/2006)

Answer:
First, please make sure that if your CPU supports the Cool'n'Quiet function.
Second, please download the new "AMD^® Cool'n'Quiet Driver" from the following website and install it. It will activate the Cool'n'Quiet function properly.
AM2V890-VSTA:
https://www.asrock.com/mb/download.asp?Model=AM2V890-VSTA
ALiveSATA2-GLAN:
https://www.asrock.com/mb/download.asp?Model=ALiveSATA2-GLAN

Question: I connected ALiveNF6G-DVI with DVI card to a DVI monitor. When system resumed from standby mode under Windows^® Vista™, I got black screen on the monitor. How can I solve this?(12/19/2006)

Answer:
Please refer following steps to disable "Hybrid Sleep" under Windows^® Vista™.

Step1: Please click "Control Panel".

Step2: Click "System and Maintenance".

Step3: Click "Power Options"

Step4: Click "Change plan settings" of "Balance"

Step5: Click "Change advanced power settings.

Step6: Click "sleep".
Set "Allow hybrid sleep" to off.

Step 7: Click OK or Apply to finish the setting.

Question: I am using the AMD^® AM2 rev.G CPU. But the system always stops at POST after I turn on the system. I can't go into the operating system. What should I do?(12/19/2006)

Answer:
For supporting AMD^® AM2 rev.G CPU, please follow the steps to update the BIOS of your motherboard to the latest one.
1.Please press the "F2" key continuously right after turn on the system until it goes into the BIOS setup.
2.Please disable the "Cool'n'Quiet" function in BIOS setup.

3.Press "F10" key to save configuration changes and exit setup.
4.You can start to update the BIOS now.

How to update BIOS?
https://www.asrock.com/support/DOS.html
BIOS download page.
https://www.asrock.com/support/download.asp?c=All

Question: I have AM2NF6G-VSTA/ALiveNF6G-DVI motherboard. The onboard LAN does not work properly under Windows^® Vista™. How can I solve this?(12/19/2006)

Answer:
If you encounter this problem, there are two solutions you can choose, pls. select either one at your convenience.
Solution1
Please flash BIOS to P1.70 or later for AM2NF6G-VSTA and P1.60 or later for ALiveNF6G-DVI.
https://www.asrock.com/mb/download.asp?Model=AM2NF6G-VSTA#bios
https://www.asrock.com/mb/download.asp?Model=ALiveNF6G-DVI#bios

Solution2.
Or please refer following steps to re-write MAC address under Windows^® Vista™.
Step1: Check MAC address.
When system boot up, press "F2" to enter BIOS setting.
Boot-> "Boot settings Configuration" -> set "Boot From Onboard LAN" to "enable".
Press "F10". System will restart.
Please "F11" and select "NVIDIA Boot Agent".

Then you will see MAC address, pls. record it with no space for later usage.

Step2: Boot system into Window Vista
Right click "Computer" and click "Properties"

Step3:
Click "Device Manager"

Step4:
Click "Continue"

Step5.
Right click "Networking Controller" and click "Properties".

Step6:
Choose "Network Address" in "Advanced " folder.
Write "MAC Address" which got from step1 into Value item.
Then click "OK".

Question: I have 939Dual-SATA2 / 939Dual-VSTA / 939A8X-M / K8A8X-M / K8Upgrade-1689/K8Combo-Z motherboard. When using Nvidia 7600GS/6600LE/6800GS/7800GS "AGP" card, I am not able to install the VGA card driver. How can I solve this?(11/19/2006)

Answer:
This problem will occur on some AGP cards which does not use native AGP chip, but use native PCI-E chip with an "PCI-E to AGP Bridge" to become AGP interface.
Please set "AGP P2P Deep Fifo" to [Enable] in the BIOS. (Advanced>Chipset Settings>AGP P2P Deep Fifo)
It may need to upgrade the BIOS for this option:

Model	BIOS version
939Dual-SATA2	P1.60 or later
939A8X-M	P2.10 or later
K8A8X-M	P2.10 or later
K8Upgrade-1689	P2.40 or later
K8Combo-Z	P2.70 or later

Download page: https://www.asrock.com/support/download.asp

Question: During the POST, there is a number "0075" or "0078" showed at the right corner of the screen, and the system stop for a long time. What can I do?(10/20/2006)

Answer:
The problem may be caused by incorrect jumper settings or bad cables of your IDE or SATA devices. Please refer to following steps to check your system.
For IDE devices:
1.If you connect 2 IDE devices to 1 IDE cable, please double check the jumpers of your IDE devices if they were set correctly. The device which is connected to the black connector should be set as master, and the other should be set as slave (gray connector).

2.Please exchange the devices of master and slave on the IDE cable.
3.Please replace the IDE cable by a new one.
4.Please replace the IDE hard drive by a new one.

For SATA devices:
1.Please adjust the jumpers of your SATA2 (3.0 Gb/s) hard disk drive as SATA1 (1.5 Gb/s) mode if your motherboard supports SATA1 (1.5 Gb/s) mode only.
2.Please replace the SATA cable by a new one.
3.Please replace the SATA hard drive by a new one.

Question: My power supply has two 4-pin (2X2) power connectors. Which one should I connect to the motherboard?(10/20/2006)

Answer:
Please refer to the following pictures:
1.Please use this connector on the motherboard. (2 black and 2 yellow wires)

2.This is 20+4 pin connector; please only connect the 20-pin connector to the motherboard. Please DO NOT connect this 4-pin connector to the motherboard. (1 black, 1 yellow, 1 red and 1 orange wire)

Question: I'm using the Core 2 Duo E6XXX CPU and DDRII 533/667 RAM on 775Dual-VSTA motherboard. But the system is very unstable. Sometimes it gets blue screen or fail when installing the Windows^® XP or some applications. How do I fix this problem?(9/19/2006)

Answer:
Please refer to following steps to fix this problem.

Please set the "DRAM Frequency" as "[333MHz (DDRII 667)]" in BIOS setup if you use DDRII 667 RAM. (BIOS/ Advanced/ Chipset Configuration/ DRAM Frequency)
Please enable the "Flexibility Option" in BIOS setup if you use DDRII 533 RAM. (BIOS/ Advanced/ Chipset Configuration/ Flexibility Option)
If the problem still remains, please update the BIOS to P1.80 or later version.
https://www.asrock.com/mb/download.asp?Model=775Dual-VSTA#bios

Question: I'm using SATA devices (Hard Drives or Optical Drives) on AM2XLI-eSATA2 (939SLI-eSATA2/939SLI32-eSATA2), but my system takes long time to boot. How do I solve it?(9/19/2006)

Answer:
Please make sure to connect your SATA Devices on the Master ports (Red or Orange) first and then the Slave ports.

	Primary Channel	Secondary Channel
Master	SATAII_RED	SATAII_ORANGE
Slave	SATAII_BLACK	SATAII_BLUE

Question: My system is based on 775Dual-VSTA / ALiveSATA2-GLAN / AM2V890-VSTA with Windows^® XP / Windows^® 2000 operating system. After updating to the latest BIOS, I found two issues.
1.I can't find the "HD Audio Driver and Application" link in the menu of support CD.
2.There is a yellow exclamation mark in Device Manager.
What could I do?(9/19/2006)

Answer:
1.If your CD is IVD12/ IVD12b (775Dual-VSTA), AV890-10 (ALiveSATA2-GLAN) or AV31/ AV31b (AM2V890-VSTA), you will get the issue.
Please execute the "Setup.exe" file from following directory of support CD.
775Dual-VISTA-> IVD12
CD\Drivers\Audio\REALTEK\MCE_XP_2K (R1.36)\
775Dual-VISTA->IVD12b
CD\Drivers\Audio/ REALTEK\MCE_XP_2K (R1.41)\
ALiveSATA2-GLAN -> AV890-10
CD\Drivers\Audio\REALTEK\MCE_XP_2K (R1.39)\
AM2V890-VSTA -> AV31/ AV31b
CD\Drivers\Audio\REALTEK\MCE_XP_2K (R1.39)\

2:The yellow exclamation mark in Device Manager is unnecessary. It will not affect the system at all. Please follow below steps to remove it.

Right-click "My Computer" on your desktop, and click "Properties".
Select "Hardware", and click "Device Manager".
In "Device Manager", double-click the option "System Devices". You will find "VIA^® Standard PCI to PCIE Bridge" item with a yellow exclamation mark.
Right-click "VIA^® Standard PCI to PCIE Bridge", and select "Uninstall". Confirm your choice by clicking "OK".
After a few seconds, click "Scan for hardware changes" icon on the top.

Question: What key should I press to enter into BIOS setup? What key should I press to enter into boot menu?(8/18/2006)

Answer:
To enter BIOS setup, please press "F2" repeatedly right after you turn on the computer until system goes into BIOS setup.
If you want to enter into boot menu, please press "F11"

Question: When I use Maxtor Diamond Max 17 SATAII HDD to install Windows^® XP on 775i65GV / 775i65G / P4i65G / ConRoe865PE / ConRoe865GV, the first screen of Windows^® XP installation takes long time and system hang up at partition HDD stage. What could I do?(8/18/2006)

Answer:
You could refer to the following steps for try.
1. Enter the BIOS and Load BIOS default setting (F9).
2. Disable "Spread Spectrum" option. BIOS -> Advanced -> CPU configuration -> Spread Spectrum -> Disable.
3. Save changes and Exit BIOS (F10).

Question: My motherboard is AM2XLI-eSATA2. How do I install Windows^® XP on SATA HDD in AHCI mode?(8/18/2006)

Answer:
You need to make a SATA driver diskette before you start the OS installation. Please refer to the following steps:

Enter "SATA Operation Mode" in BIOS setup to set the option to [RAID].
Insert the ASRock Support CD into your optical drive to boot your system.
During POST at the beginning of system boot-up, press key, and then a window for boot devices selection appears. Please select CDROM as the boot device.
When you see the message on the screen, "Do you want to generate Serial ATA driver diskette [YN]?", press .
Then you will see these messages,
Please insert a diskette into the floppy drive.
WARNING! Formatting the floppy diskette will lose ALL data in it!
Start to format and copy files [YN]?
Please insert a floppy diskette into the floppy drive, and press .
The system will start to format the floppy diskette and copy SATA drivers into the floppy diskette.
Restart and enter "SATA Operation Mode" in BIOS setup to set the option to [AHCI].
At the beginning of Windows^® setup, press F6 to install a third-party SCSI or RAID driver. When prompted, insert a floppy disk containing the ULi^® RAID driver. After reading the floppy disk, the driver will be presented. Select the driver to install according to the mode you choose and the OS you install.

Question: My motherboard is ConRoeXFire-eSATA2. When booting from support CD to make SATA floppy image driver disk, it stop with a message. What should I do?(7/21/2006)

Answer:
1. When you see the message, please type "Ctrl+C", and press "y" to terminate the program.

2 Then type "satafd". Press "enter".

3.Insert floppy disk. It will start to generate the SATA floppy disk.

Or please download the driver from ASRock Web Site and copy to floppy diskette.
https://www.asrock.com/mb/download.asp?Model=ConRoeXFire-eSATA2

Question: I'm using a SATA HDD. My computer was running fine. But one day I turn on my computer, it keeps restarting itself after Windows^® Logo page (at startup). Do you have any idea what possibility causes this?(7/21/2006)

Answer:
This may be that your system was installed in IDE (or non-RAID) mode. But now it is set to RAID (AHCI) Mode. Please try to set it back to the IDE (non-RAID) mode in the BIOS>Advanced>IDE Configuration.
Here are some examples, please refer to the user manual for details.

VIA^® and Nvidia chipset:

Please set SATA Operation Mode to [non-RAID]

Intel^® Chipset:

Please set Configure SATA as [IDE]

775Twins-HDTV (R2.0) or P4Twins-HDTV:

Please set ATA Combination Mode to [Enable]

Question: I use 775VM800/P4VM800/K7S41GX/K7S41 motherboards. Do these models support 1440x900 resolution?(7/21/2006)

Answer:
If your board is 775VM800, please update BIOS to P1.50 or later version.
https://www.asrock.com/mb/download.asp?Model=775VM800

If your board is P4VM800, please update BIOS to P1.60 or later version.
https://www.asrock.com/mb/download.asp?Model=P4VM800

If your board is K7S41GX, Please update BIOS to P2.50 or later and VGA driver to 3.73 or later version.
https://www.asrock.com/mb/download.asp?Model=K7S41GX&s=462
If your board is K7S41, Please update BIOS to P2.30 or later and VGA driver to 3.73 or later version.
https://www.asrock.com/mb/download.asp?Model=K7S41&s=462

VGA Driver for K7S41 / K7S41GX: http://www.sis.com/download/agreement.php?id=155931

Question: How do I use 4 SATA HDDs to build system in RAID0 mode on K8SLI-eSATA2, 939SLI-eSATA2 and 939SLI32-eSATA2?(5/24/2006)

Answer:
If you want to build a system in RAID 0 mode with 4 SATA HDDs, please follow below steps:
1.Enter the BIOS and set "SATA Operation Mode" to RAID mode.
BIOS -> Advance -> IDE Configuration -> SATA Operation Mode -> RAID
2.Set "eSATAII Support" to Disable.
BIOS -> Advance -> IDE Configuration -> eSATAII Support -> Disable
3.Press "F10" to save and exit.
4.When you boot up system, press "CTRL+ A" to go into ULI RAID Utility screen, and choose "Create RAID 0 Stripe X4 for Performance" option to build a RAID system with 4 SATA HDDs.

You could refer BIOS SETUP UTILITY of user manual to adjust BIOS setting.
K8SLI-eSATA2 user manual page 42.
https://download.asrock.com/Manual/K8SLI-eSATA2.pdf
939SLI-eSATA2 user manual page 43.
https://download.asrock.com/Manual/939SLI-eSATA2.pdf
939SLI32-eSATA2 user manual page 41.
https://download.asrock.com/Manual/939SLI32-eSATA2.pdf

Question: If I use Conroe 1066-CPU on 775Dual-VSTA. What kind of memory should I use?(5/24/2006)

Answer:
If the BIOS version is P1.00, we recommend to use DDR400 and DDRII667 memory module; however, BIOS version is P1.10 and later can support DDR400, DDRII533 and DDRII667, so if you will use DDRII533 modules on your system, we suggest you update bios to P1.10 or later version.
https://www.asrock.com/mb/download.asp?Model=775Dual-VSTA#bios

Question: I am using Geode NX CPU on ASRock K7S41 / K7S41GX / K7VT4A Pro / K7VT6-C / K7Upgrade-600 series motherboard.
How do I set FSB jumper for my CPU?(4/21/2006)

Answer:
The FSB of Geode NX CPU (1750,1500) is 266MHz. Please remember to adjust the FSB_SEL jumper to FSB 266MHz while using a NX CPU.
https://www.asrock.com/support/K7Jumper.pdf

Question: When I use DDR 400 (200 MHz) memory on my board, it shows that the DRAM frequency is running at DDR 333 (166MHz) in BIOS main page. The BIOS option "DRAM Frequency" is set at default setting "Auto". Why?(4/21/2006)

Answer:
In order to get the best system compatibility and stability, we make it to run at DDR 333 (166MHz) when DDR 400 (200MHz) memory is installed and BIOS option "DRAM Frequency" is selected to "Auto". If you want to run DDR 400 (200MHz), please kindly adjust the BIOS option "DRAM Frequency" to DDR 400 (200 MHz) manually.

Question: My onboard audio is AC'97 audio. The front panel audio connector cables of my case are different from the description of manual. How should I connect them? Please advice.(4/21/2006)

Answer:
The wording on the front panel connector cables may be different by each chassis manufacturer. Please check the function of each cable. Otherwise it may damage the board if cables are connected to the wrong connectors. We found that if you connect the "GND" (Ground) or "USB VCC" (USB Power) connector pins to the "+5V" pin, it will damage the motherboard after booting up the system. So we recommend you must not install any connector on the +5V pin of the Front Panel Audio header. It will not affect the Audio function if you remove the connector from the +5V pin.
For this reason, we will remove the +5V pin from the Front Panel Audio header of our products in the future.
There are three examples for your reference, please refer to the following pictures.

For this reason, we will remove the +5V pin from the Front Panel Audio header of our products in the future.<br>
There are three examples for your reference, please refer to the following pictures.

Question: How do I enable Intel^® Matrix Storage Manager on 775XFire-eSATA2 and 775XFire-RAID?(4/21/2006)

Answer:
In order to enable Intel^® Matrix Storage Manager, please refer to the following steps:

Enter into BIOS to set your SATA hard disk in AHCI mode or RAID mode.
(BIOS->Advance->IDE Configuration ->Configure SATA as-> [ AHCI or RAID] )
Make a SATA driver diskette with support CD before installing your system.
Please press "F6" to load Intel^® SATA driver during operating system setup.
Please refer to Setting Up a "RAID Ready" System of User Manual of Support CD. (...\Information\Manual\User\)
Install the SATA2 Driver from support CD after the installation of Windows^® 2000 / Windows^® XP / Windows^® XP 64-bit OS.

Question: My motherboard is 775XFire-RAID, its SATA controller is in Intel^® ICH6R. But when I install windows 2000/XP and press F6 to load the SATA driver diskette, I cannot see the items for ICH6R. What should I do?(3/20/2006)

Answer:
Please press "↓" to expend the menu. The items of ICH6R are under the items of ICH7R. Please choose RAID or AHCI that correspond with the item "Configure SATA as" in BIOS settings.

Question: I installed a SATA hard disk and a CD/DVD drive on 775Twins-HDTV/P4Twins-HDTV, connected the hard disk to SATA1 connector and the CD/DVD to IDE1. Enabled "ATA Combination Mode" in BIOS settings. But the motherboard could not detect the CD/DVD drive. Why?(3/20/2006)

Answer:
Please connect SATA hard disk to SATA1 connector and CD/DVD drive to IDE2. When you enable "ATA Combination Mode", only SATA1 and IDE2 connectors can work, other connectors are disabled. We recommend you to disable "ATA Combination Mode". In that case all 4 SATA and 2 IDE channel can work, and you can get the advantages of SATA hard disks.

Question: I am installing the Windows^® 98SE on my P4i65GV/ 775i65GV motherboard. After I installed the "Intel^® VGA Drivers" from the support CD and restarted the system, the system shows that it cannot find the "ikch8xx.cat" and "isb8xx.cat" files. What should I do?(3/20/2006)

Answer:
Actually, the "ikch8xx.cat" and "isb8xx.cat" files are not necessary under Windows^® 98SE. So you can skip it to continue the installation of motherboard drivers. It will not influence the functions of your system. If you want to install the two files completely, please put the support CD into your CD/DVD ROM and refer to the path:
\drivers\VGA\win98_me\Win9X.

Question: What's the requirement for High Definition Audio to work under Windows^® XP 64bit?(2/17/2006)

Answer:
For normal working of High Definition Audio under Windows^® XP 64bit, there is a hotfix file provided by Microsoft. Please install the hotfix before installing the audio driver. Otherwise, the audio driver may not be installed successfully.

Please click the link to download the hotfix file:
http://support.microsoft.com/?kbid=901105

Question: I have installed total 4GB memory on my motherboard. However, it can only recognize around 3GB or less. How should I do to recognize 4GB totally?(2/17/2006)

Answer:
Please refer the description Q4 of Q&A-20.
https://www.asrock.com/support/QA/TSDQA-20.pdf
This limitation applies to most chipsets & Windows^® XP 32-bit version operating system.
If you want to get 4GB memory for your system, below two conditions must be required:
1. The memory controller which supports memory hole(memory remap) functionality is used. The latest chipsets like Intel^® new chipset, or other chipsets and AMD^® K8 CPU architecture can support the memory hole(memory remap) function.
2. Windows^® XP Pro X64 Ed. (64-bit) or other OS which can address more than 4GB memory.
http://www.intel.com/support/motherboards/server/sb/cs-016594.htm

Question: If I use AC'97 front audio panel with, how do I connect to the High Definition Audio header on the motherboard and get front audio work?(2/17/2006)

Answer:
If you use AC'97 audio panel, please install it to the front panel audio header as below:
A. Connect Mic_IN (MIC) to MIC2_L.
B. Connect Audio_R (RIN) to OUT2_R and Audio_L (LIN) to OUT2_L.
C. Connect Ground (GND) to Ground (GND).
D. MIC_RET and OUT_RET are for HD audio panel only. You don't need to connect them for AC'97 audio panel.
E. Enter BIOS Setup Utility. Enter Advanced Settings, and then select Chipset Configuration. Set the Front Panel Control option from [Auto] to [Enabled].
For Windows^® XP
F. Enter Windows^® system. Click the icon on the lower right hand taskbar to enter Realtek HD Audio Manager. Click "Audio I/O", select "Connector Settings", choose "Disable front panel jack detection", and save the change by clicking "OK".
select Connector Settings, choose Disable front panel jack detection, and save the change by clicking OK.

select Connector Settings, choose Disable front panel jack detection, and save the change by clicking OK.

For Windows^® Vista™
F. Enter Windows^® system, 1: Double click the icon on the lower right hand taskbar to enter Realtek HD Audio Manager. 2: Click the "Folder" icon at the top-right corner. 3. Check "Disable front panel jack detection". 4. Click "OK".
(Please refer to the following picture)
Click the Folder icon at the top-right corner. 3. Check Disable front panel jack detection. 4. Click OK.

Click the Folder icon at the top-right corner. 3. Check Disable front panel jack detection. 4. Click OK.

G. To activate the front mic:
For Windows^® XP:
Please select the Front Mic as default record device in No. 1.

If you want to hear your voice through Front Mic, please deselect "Mute" in No. 2
For Windows^® Vista™:
1.Go to the "FrontMic" Tab in the Realtek Control panel.
Click "Set Default Device" to make the Front Mic as the default record device.
Click Set Default Device to make the Front Mic as the default record device.

Click Set Default Device to make the Front Mic as the default record device.

Question: I use two SATA HDDs to create RAID 1 (mirroring) array on K8NF4G-SATA2. After I finish setting up the array and OS installation, I remove one of the two SATA HDDs. However, when I put the SATA HDD back, it shows a warning message as below when booting up the system. What should I do?

(1/16/2006)

Answer:
When you remove one of the two SATA HDDs, the system will recognize the left one as an abnormal array. Then, when you put a HDD back, the system will recognize the two HDDs as two abnormal arrays. That is why it shows a warning message to remind you that is not a normal RAID 1 (mirroring) array.
In order to solve it, please press "F10" during POST to get into MediaShield Utility and do the following steps to rebuild the array.

Step 1: Please go to the MediaShield Utility (Press F10) and choose one of the SATA HDD (array) in "Array list".

Step 2: Press "Enter" to get into the "Array Detail"

Step 3: Press "D" to delete this array.

Step 4: After you delete it, please go to "Array Detail" of the left Array.

Step 5: Press "R" (Rebuild) to get into "Select From Free Disk List"

Step 6: Press "A" then "Enter" to rebuild array.

Step 7: Finished.

Step 8: Press "Ctrl-X" to exit.

Question: I use a Samsung HD080HJ (P80SD) 80GB SATA II HDD on K8Upgrade-NF3. After installing Nvidia all in one driver from the support CD, it takes a little bit long time to boot into Windows^® XP. How could I solve this problem?(1/16/2006)

Answer:
Please follow below steps to update Nvidia IDE driver:

1. Under Windows^® XP, please go to "Control panel" and choose "Add/Remove program" to remove the Nvidia IDE driver.
2. Please download the new Nvidia IDE driver from https://download.asrock.com/Drivers/Special/NVIDIA_4.84IDE.zip
3. After driver download is completed, please install the new IDE driver for your system.

Question: After installing Windows^® XP x64 Edition, I see an "Unsupported Standard Game Port" in device manager. And there is no exclamation mark or error message. Why?(1/16/2006)

Answer:
Microsoft^® does not support game port in Windows^® XP x64 Edition. If you want to use a joy pad or joystick in Windows^® XP x64 Edition, please use an USB one.

Question: When I use an Athlon 64 X2 Dual Core CPU on 939A8X-M / K8COMBO-Z / K8Upgrade-1689, the AGP display card does not run at AGP mode. How should I fix this problem?(12/19/2005)

Answer:
Please update the ULi AGP driver to 2.3 or higher.
1. Uninstall the driver of your display card and the older version of ULi AGP driver.
2. Install the new ULi AGP driver
3. Install the driver of your display card.
You can find the new ULi AGP driver on the download pages of those models in ASRock website.
https://www.asrock.com/support/download.asp

Question: I installed Windows XP x64 Edition on a system which is built by an Intel EM64T CPU and 4 GB memory on 775i915P-SATA2 / 775i65PE / 775V88+ / 775V88. Windows reports system memory about 3.0 - 3.5 GB. Why?(12/19/2005)

Answer:
Although the CPU and Operating system supports 64 bit addressing, Intel 915P, 865PE and VIA PT880 chipsets does not support remapping function. The missing memory addresses are reserved for PCI I/O space, AGP aperture mapping space, and other onboard device I/O space. Although the chipset datasheet may claim memory support up to 4 GB, the system actually only reports about 3.0 - 3.5 GB with four 1 GB DDR memory modules.

Question: I installed a Windows XP operating system for 775Twins-HDTV in my SATA HDD. I want to duplicate my SATA HDD to another new SATA HDD by using GHOST program. After finished, the new duplicated SATA HDD cannot boot up. What should I do?(11/18/2005)

Answer:
We recommend you to install Windows XP on your original SATA HDD again and install the SATA drivers at the beginning of Windows XP installation. Please refer to the following steps:

Step 1: Please go to BIOS to disable the "ATA Combination Mode", or you can reserve it as default value. (BIOS/ Advanced/ IDE Configuration/ ATA Combination Mode/ Disabled)

Step 2: Please press "F6" to install SATA drivers at the beginning of the Windows XP installation.

Step 3: Install the SATA drivers. (Please make a SATA Driver Diskette at first. Please refer to the 775Twins-HDTV user manual page 25.)

Step 4: Start to install the operating system.

Step 5: After finished the Windows XP installation, we recommend you to install the SATA driver from support CD.

Step 6: Now, you can start to duplicate the HDD by using GHOST program.

Question: I am a K8NF4G-SATA2 / 939NF4G-SATA2 user. Is it possible that I can adjust the onboard VGA shared memory to 256MB?(11/18/2005)

Answer:
In BIOS SETUP, the Maximum onboard VGA shared memory option is 128MB. If you want to set it to 256MB, please install 512MB or greater system memory and set the onboard VGA option to "Auto" in BIOS SETUP. Then the VGA driver will dynamically allocate the shared memory size to 256MB.

Question: When I play media files with SATA hard disk on 939A8X-M / K8A8X-M / K8Upgrade-1689 / K8COMBO-Z, the screen lags and the sound also becomes abnormal. How should I fix this problem?(11/18/2005)

Answer:
Please install the ULi SATA RAID drivers. Even you set non-RAID mode in BIOS and install OS successfully, please still install the Uli SATA RAID driver to get better performance on SATA devices.

Question: I would like to use RAID functions with K8NF4G-SATA2 motherboard. When I adjust the "RAID Mode" option as "Stripe Mirroring" or "RAID 5" (picture A, B) in MediaShield Utility, the system appeared an error message "Invalid number of disks selected" (picture C, D). Why?

picture A, B.

picture C, D.

(10/17/2005)

Answer:
K8NF4G-SATA2 supports RAID 0 (Striping), RAID 1 (Mirroring) and JBOD (Spanning) RAID modes, but it does not support RAID 0+1 (Stripe Mirroring) and RAID 5 modes. When you adjust the "RAID Mode" option as "Stripe Mirroring" or "RAID 5" mode in MediaShield Utility, the system will show a message "Invalid number of disks selected" to remind you that the system does not support "Stripe Mirroring" and "RAID 5" modes.
So please do not choose "Stripe Mirroring" and "RAID 5" modes on K8NF4G-SATA2.

Question: How do I use "Boot from Network" function on ASRock motherboard?(10/17/2005)

Answer:
Please press F2 when power on, enter the BIOS setting menu. Select the screen "Boot". Go to the sub screen "Boot settings Configuration". Set the item "Boot From Network" to "Enable". Press F10 to save the setting and reboot.
After restart, press F11 and select Network as the boot device. Or press F2 and enter the sub screen "Boot Device Priority" in BIOS "Boot" screen to change the boot priority of Network.

Question: I use an AMD Sempron 2500+ 64bit CPU with K8Upgrade NF3/ K8 Combo-Z/ K8Upgrade-VM800/ K8Upgrade-PCIE/ K8Upgrade-1689/ K8A8X-M motherboard. According to the specification of the boards, it supports CPU Vcore adjustment and CPU multiplier setting functions. However, the "Processor Voltage" and "Processor Multiplier" options are showed as gray in BIOS, I can't change it. Why?(9/20/2005)

Answer:
According to AMD CPU specification, some of AMD 754 pin Sempron 64bit rev. E CPUs (e.g. Sempron 64bit 2500+, 2600+ and 2800+) have only one allowable state on CPU Vcore, so if user plugs in this kind of CPU, the "Processor Voltage" and "Processor Multiplier" options will be shown as gray and cannot be adjusted in BIOS.

Question: My 775Dual-880Pro motherboard has DDR and DDRII memory slots. Can I use DDR and DDRII memories with this motherboard at the same time?(9/20/2005)

Answer:
Due to DDR and DDRII memories are totally different in specification, DDR works with 2.5Voltage and DDRII works with 1.8Voltage. Please don't use DDR and DDRII memories with 775Dual-880Pro motherboard at the same time.

Question: My motherboard is P4VM800/ 775VM800/ P4V88+/ 775V88+/ P4Dual-880Pro/ 775Dual-880Pro/ K8Upgrade-VM800. I used it with SATA hard drive with RAID condition under Windows XP. If I log on with a limited user account, the system will show an error (see below picture), what should I do?

(8/24/2005)

Answer:
Please refer to our download site to download the latest VIA RAID driver. This new released driver can solve this problem.
P4VM800: https://www.asrock.com/support/download.asp?Model=P4VM800
775VM800: https://www.asrock.com/support/download.asp?Model=775VM800
P4V88+: https://www.asrock.com/support/download.asp?Model=P4V88%2b
775V88+: https://www.asrock.com/support/download.asp?Model=775V88%2b
P4Dual-880Pro: https://www.asrock.com/support/download.asp?Model=P4Dual-880Pro
775Dual-880Pro: https://www.asrock.com/support/download.asp?Model=775Dual-880Pro
K8Upgrade-VM800: https://www.asrock.com/support/download.asp?Model=K8Upgrade-VM800

Question: I am using P4Dual-915GL/ 775Dual-915GL. After updating the VGA driver from 6.14.10.3943 to 6.14.10.4299, the maximum memory allocated for graphics became 192MB. Why?(8/24/2005)

Answer:
The capacity of maximum memory allocated for graphics is controlled by Intel VGA driver. The Intel VGA driver-6.14.10.4299 only supports the maximum memory allocated for graphics 192MB.

Question: I use PCI Express VGA card on my ASRock motherboard. My operation system is Windows 98SE / ME. In "Device Manager", there are two "Display Adapter Controllers" in "Display Adapters" option. What should I do?(7/15/2005)

Answer:
Please follow the below steps to install PCIE VGA card driver.
a. Please enter "Device Manager" and you will see "Standard Display Adapter (VGA) and "Standard PCI Graphics Adapter (VGA)" in the "Display Adapters" option.
b. Please Choose "Standard Display Adapter (VGA)" and right-click "Remove".

c. After removing the device, please reboot your system. Then, you will only see "Standard Display Adapter (VGA)" in "Display Adapter" option.
d. Please start to install your PCIE VGA card driver.

Question: I would like to install Red Hat Linux 9.0 on my VIA 8237/8237R based motherboards. But after I finished the installation of Red Hat Linux 9.0, it hung with kernel panic during boot-up. The error message is shown as below:

How do I fix this problem?(7/15/2005)

Answer:
Please add VIA vmlinuz-2.4.20-8-IDE patch to Linux kernel by following steps.
First, copy the patched kernel (vmlinuz-2.4.20-8-ide) into floppy disk. Then, select one of the cases applies to your situation below.
(a)Clean install the Red Hat Linux 9.0.
Before exiting the installation of Red Hat Linux 9.0, press ++ to enter console mode. Then skip the case (b) to proceed.
(b)Use the kernel in existing Red Hat Linux 9.0 system.
Make sure the first boot device is CD_ROM in your system BIOS, then put the installation CD 1 into CD-ROM. When booting the installation CD, type the following command when the "boot:" message appears on the screen.

linux rescue /* press enter */

Then follow the instructions, and select the partition that the existing Red Hat Linux 9.0 is located in the "system to rescue" window. Then it will enter the console mode after a while.

Console mode:

After entering the console mode, run the following commands.

# cd /mnt/sysimage /* press enter */
# mount /dev/fdo mnt /* after type this command, insert the floppy and press "enter" */

# cp mnt/vmlinuz-2.4.20-8-ide boot/ /* reading the floppy for a while */
# vi boot/grub/menu.lst /* press enter and it will enter /mnt/sysimage/boot/grub/menu.lst file */

Under /mnt/sysimage/boot/grub/menu.lst file press "A" to enter insert mode.

Add the following lines into /mnt/sysimage/boot/grub/menu.lst file.

   title Red Hat Linux (2.4.20-8) IDE-patched    /* press enter */
   root (hd0,0)    /* press enter */
   kernel /vmlinuz-2.4.20-8-ide ro root=LABEL=/    /* press enter */
   initrd /initrd-2.4.20-8.img    /* press Esc to leave insert mode */

Press Esc to leave insert mode and type the command below.
:w! /* press enter to save file */

It will appear the message "boot/grub/menu.lst" 24L, 802C

Then, reboot system and enter the "Red Hat Linux (2.4.20-8) IDE-patched" kernel. The problem would not happen again.

Question: My SATA HD is WD 800JD. But the HDD cannot be detected by VIA 8237/8237R based motherboards. How do I solve it?(7/15/2005)

Answer:
Please refer the following picture to install a jumper shunt on pins 5 and 6. It will enable HDD SATA 150MB/s only operation. Then the HDD will be detected by VIA SATA motherboards.

For further detail information, please refer WD Web Site.
http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=1337&p_created=1112379341&p_sid=8iB39lKh&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MTAmcF9wcm9kcz05NSZwX2NhdHM9MTgzJnBfcHY9MS45NTsyLnUwJnBfY3Y9MS4xOD
http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=1228&p_created=1090517232&p_sid=vbCxCUJh&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MiZwX3Byb2RzPSZwX2NhdHM9JnBfcHY9JnBfY3Y9JnBfc2VhcmNoX3R5cGU9c2Vhcm

Question: I am using AMD FSB 200Mhz CPU on K7VT4A PRO, I cannot set my DDR333/ DDR400 memory to DDR333/ DDR400 under BIOS setting. Why?(6/23/2005)

Answer:
For K7VT4A PRO, if you are running with FSB 200 MHz CPU, DDR SDRAM supports 266Mhz only. So you are not able to change the memory speed under BIOS setting.

Question: I have a P4i65PE motherboard. The SPEC of P4i65PE supports "Bypass Access Technology (BAT)" on ASRock website. How do I get this function to work?(6/23/2005)

Answer:
If you want to use Bypass Access Technology, the configuration of your system has to conform to the following conditions:
1.FSB 800 CPU
2.DDR 400 memory
3.BIOS version P1.10 or higher
Please refer to our website to download the BIOS.
https://www.asrock.com/mb/download.asp?Model=P4i65PE

If your configuration conforms to these conditions, please enter BIOS setup => Advanced => Chipset Configuration to enable "Bypass Access".

Question: I used Sempron 2600+/2800+ CPU with K8Upgrade-760GX / K8Combo-Z. The specification of the boards can support CPU Vcore adjustment and CPU multiplier setting functions. But in the BIOS setting, this option is showed as gray and can not change the setting. Why?(6/23/2005)

Answer:
We found some of Sempron 2600+/2800+ which lock the Vcore and multiplier. It is not able to change the CPU setting even we have the option in BIOS. Please leave this option as default setting.

Question: I would like to use a big capacity Hard Disk on ASRock motherboard. I wonder how large of capacity can ASRock motherboard support at most?(6/23/2005)

Answer:
ASRock motherboards support 48-bit LBA mode hard drive. At present, ASRock motherboards have no limitation for the capacity of Hard Disk, so you can use over 127GB or 137GB Hard Disk on them.
If you want to get a full capacity under Windows XP/2000, please make sure that your operating system can support 48-bit LBA mode. Please refer to the following link:
https://www.asrock.com/support/QA/TSDQA-01.pdf

Question: My Windows^® 98SE / ME system is built by K8 Combo-Z / 939A8X-M / K8Upgrade-1689 / K8A8X-M. I found the latest released BIOS which was added a new option-SATA Operation Mode. Can I use the BIOS for my system?(5/15/2005)

Answer:
Before flashing to the latest BIOS, please update your LAN driver to the latest one (3.10a or newer version). Please refer to our download site to find the latest LAN driver.
https://www.asrock.com/support/download.asp

Question: I am a K8Upgrade-VM800 / P4VM8 / 775VM8 / P4V88+ / 775V88+ user. I found that a new option "SATA Operation Mode" was added in the latest production BIOS. What is the option for? How should I set it?(5/15/2005)

Answer:
The "SATA Operation Mode" provides two choices to install OS on the SATA hard disk.
There are two options for "SATA Operation Mode": RAID (Default) and non-RAID.

a. When choosing "RAID" mode, you have to create a SATA floppy image diskette by the support CD and press "F6" to install SATA driver at the beginning of Windows XP/2000 installation.
If you want to install Windows XP/2000 on the SATA hard disk and also want to use RAID function, please set the option to "RAID".
If you want to install Windows 98SE/Me on the SATA hard disk, please set the option to "RAID".

b. When choosing "non-RAID" mode, it is not necessary to create a SATA floppy image diskette by the support CD nor press "F6" to install SATA driver at the beginning of Windows XP/2000 installation.
It is also convenient for users who do not have floppy drive.

If you want to install Windows XP/2000 on the SATA hard disk but do not want to use RAID function, please set the option to "non-RAID".

Question: I am going to use K8 Combo-Z / 939A8X-M / K8Upgrade-1689 / K8A8X-M to build up my system. I found that there is a new option "SATA Operation Mode" was added in the latest production BIOS. What is the option for? How should I set it?(5/15/2005)

Answer:
The "SATA Operation Mode" provides two choices to install OS on the SATA hard disk.
There are two options for "SATA Operation Mode": RAID (Default) and non-RAID.

a. When choosing "RAID" mode, you have to create a SATA floppy image diskette by the support CD and press "F6" to install SATA driver at the beginning of Windows XP/2000 installation.
If you want to install Windows XP/2000 on the SATA hard disk and also want to use RAID function, please set the option to "RAID".
If you want to install Windows 98SE/ME on the SATA hard disk, please set the option to "RAID". Please also install the latest LAN driver (3.10a or newer version) for your new system.

b. When choosing "non-RAID" mode, it is not necessary to create a SATA floppy image diskette by the support CD nor press "F6" to install SATA driver at the beginning of Windows XP/2000 installation.
It is also convenient for users who do not have floppy drive.

If you want to install Windows XP/2000 on the SATA hard disk but do not want to use RAID function, please set the option to "non-RAID".

Question: I use a PCI VGA card with onboard VGA of K8Upgrad-VM800 for dual monitors under Windows XP. After updating to Service Pack 2, the function of dual monitors does not work. What should I do? (4/8/2005)

Answer:
After updating to Windows XP Service Pack 2, if you want to use the function of dual monitors, please re-install onboard VGA driver. It will solve the problem.

Question: When I connect my hard disk as a master device and LG CD-ROM as a slave device on the IDE channel of P4Dual-915GL/775Dual-915GL, the system can not recognize my hard disk. How should I solve the problem?(4/8/2005)

Answer:
Please try to switch the IDE connection to LG CD-ROM as master and hard disk as slave to solve the problem.

Question: According to the specification of P4Dual-915GL/775Dual-915GL on ASRock website, it can support up to 224MB VGA shared memory. Where can I adjust the VGA shared memory size?(4/8/2005)

Answer:
Intel 915GL chipset supports Dynamic Video Memory Technology (DVMT). DVMT will dynamically allocate VGA memory based on system needs and is not user configurable.
For further information, please refer to Intel website:
http://www.intel.com/support/graphics/intel915g/sb/CS-011817.htm?iid=graphics+915main&

Question: My motherboard is Intel 915GL chipset based. After I installed Intel VGA driver 14.10, the screen became black when entering into Windows 2000/XP. What should I do?(4/8/2005)

Answer:
Intel newer VGA driver 14.11 may solve this problem.
When booting up, please press F8 to enter OS with safe mode and uninstall VGA driver 14.10.
Please refer to Intel website to download VGA driver 14.11 and install it.
http://downloadfinder.intel.com/scripts-df/Detail_Desc.asp?agr=N&ProductID=1765&DwnldID=8543

Question: I use K8 939 pin CPU. When I install two different sizes memory, 256 MB and 512 MB on blue DIMM slots of K8Combo-Z / 939A8X-M / K8Upgrade-1689, it only recognized 512 MB for total memory size. Why?(3/21/2005)

Answer:
Due to the memory sizing code of K8 939 pin revision E CPU, it will auto run at dual channel mode. The two memory modules will be recognized as the same size for both DRAM (256MB + 256MB) to run dual channel mode. For optimal compatibility and reliability, it's recommended to install identical (the same brand, speed, size and chip type) DDR DIMM pair in the slots of same color.

Question: I use a HT CPU and an ASRock motherboard which supports Hyper-Threading. How do I know if my system is working under Hyper-Threading?(3/21/2005)

Answer:
Please right click on the Taskbar and choose the Task Manager. In "performance" option, if you see two figures of CPU Usage History, it means that the system is working under Hyper-Threading. (Please refer to the following picture).

Hyper-Threading

If you see only one figure of CPU Usage History, it means that the system is not working under Hyper-Threading. (Please refer to the following picture).

Non Hyper-Threading

Question: When I use a Maxtor 250GB hard drive on my ASRock motherboards, the operating system Windows^® 2000 or XP only recognizes 128 GB or 137GB. How should I fix this problem?(3/21/2005)

Answer:
Please download "Maxtor Big Drive Enabler" from Maxtor website: http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=Maxtor_Big_Drive_Enabler&vgnextoid=535d8b9c4a8ff010VgnVCM100000dd04090aRCRD to fix the problem.

Question: I want to install onboard audio driver on my P4i45GV. However, when I executed the "Autorun" program of the support CD, I couldn't find the C-Media audio driver item in the menu. What should I do?(3/21/2005)

Answer:
Due to the wrong description of "AUTORUN" program of support CD for P4i45GV, you will not see "C-Media audio driver and application" item on "AUTORUN" menu under Windows XP. Although you cannot see the item, you still can install audio driver by clicking the "Serial ATA Driver" item. The wrong versions of support CD are II33c and II33d. Please refer the following picture to install the driver from support CD.

Please click "Serial ATA Driver" item to install C-Media audio diver.

Question: I am a P4i48 user. After I installed Intel INF driver and restarted the system, it could not enter into OS. Why?(2/18/2005)

Answer:
Please make sure that the "Floppy Drive" option which in the BIOS SETUP is not set to "Not Install". Doing so may cause the system cannot enter into OS after Intel INF driver installation.
If you want to disable floppy drive in the BIOS SETUP, please disable "Floppy Controller" at the same time to prevent the problem.

Question: When I plug a PCI graphics card on P4VM8, it is not able to run dual monitors with onboard VGA under Windows XP. How do I solve it?(2/18/2005)

Answer:
If you want to use dual monitors with both PCI graphic card and onboard VGA on P4VM8 under Windows XP, please update to Windows XP service pack 2.

Question: When I run the PC game, "The Lord of the Rings-The return of the king", on ASRock P4Dual-915GL based system, it would show an error message "Could not find with the required capabilities...". What should I do?(2/18/2005)

Answer:
Please refer to following INTEL website to download the patch file, and then follow the steps to update the file
http://support.intel.com/support/graphics/sb/CS-007910.htm

Question: My motherboard is P4Dual-915GL. In the manual, it said the AGI Express slot is PCI Express x4. Can I use other PCI Express x1/x2/x4 devices, like PCI Express LAN card or RAID card, on AGI Express slot?(2/18/2005)

Answer:
We have tested x1 PCI Express LAN card on P4Dual-915GL. It is able to work on ASRock AGI Express slot.

Question: My hard drives are Maxtor Diamond MAX 10 and MaxLine III SATA 250 GB and 300 GB with 16 MB cache buffer. My hard drives can not be detected correctly during the POST, what can I do?(1/18/2005)

Answer:
Please update to the newest BIOS of motherboard. If you still encounter problem, please contact Maxtor and update to the newest firmware of hard drives.

Question: If I use a SATA HDD and an IDE HDD together on P4i65GV, how do I boot from SATA HDD?(1/18/2005)

Answer:
If you connect SATA HDD and IDE HDD together on P4i65GV, you will see an item of the BIOS setting- Hard Disk Drives (please refer to the following pictures).

Please entry the setting, choose your SATA drive as the "1st Drive" and then press "F10" to save the setting and exit.

Question: I want to install Linux Red Hat 9.0 with HT CPU on my P4i65GV. After installation completed and entered into OS, there are two kinds of OS for choosing: 2.4.20-8smp, and 2.4.20-8. When entering into OS 2.4.20-8smp and selecting shut down, it will not shut down properly. How should I solve the problem?(1/18/2005)

Answer:
All ASRock motherboards support ACPI. Since Red Hat 9.0 is APM mode O/S, please refer to https://www.asrock.com/support/Download/P4i65GV.asp to download special BIOS which supports APM. After special BIOS updated, please type the command "Linux apm=power_off" at the beginning of Linux Red Hat 9.0 installation.

Question: If I use only one 128MB memory on the ASRock board with integrated VGA (ex. K7VM3, K7S41/GX, etc...), what share memory size should I choose?(1/18/2005)

Answer:
Since the share memory uses the system memory, for better system performance, we recommend you to set share memory size to 32MB or less in the BIOS setting. (For Intel chipset based motherboards, please refer to TSD-QA-08 (June, 13th, 2003) https://www.asrock.com/support/QA/TSDQA-08.pdf)

Question: I used Prescott CPU and P4i45GV/P4i65GV. I wanted to use NT4.0, but the installation can not be completed. What should I do?(12/15/2004)

Answer:
For Prescott CPU, some OSes (ex.NT4.0) can not be installed. In order to boot legacy OSes that cannot support CPUs with extended CPUID functions, please flash to the latest BIOS to enable "Max CPUID Value Limit" (Advanced => CPU Configuration)
We don't provide drivers for NT4.0. If you need drivers for NT 4.0, please refer to following websites to get them.
VGA driver for P4I45GV/P4I65GV: http://downloadcenter.intel.com/

Audio driver for P4I45GV/P4I65GV: http://www.cmedia.com.tw/

Lan driver for P4I45GV/P4I65GV: http://www.realtek.com.tw/

Question: My CPU is Duron FSB 200 MHz CPU. Why my DDR 400 SDRAM can only run at DDR 266 speed on the K7VT6 motherboard?(12/15/2004)

Answer:
According to the specification of VIA KT600, only DDR 266 SDRAM is supported if FSB 200 MHz CPU is installed. DDR 400 SDRAM is supported with FSB 266, 333, or 400 MHz CPU. Please refer to the following supporting table.

FSB \ Memory	DDR 266	DDR 333	DDR 400
200 MHz	Yes	No	No
266 MHz	Yes	Yes	Yes
333 MHz	Yes	Yes	Yes
400 MHz	Yes	Yes	Yes

Question: My motherboards are K7VT4A+ and K7VM3. During the POST, it shows "Mac address are invalid in both CMOS and DMI. Press F1 to resume". What should I do?(12/15/2004)

Answer:
Please try to install your CD-ROM, CD-RW, DVD-ROM, or DVD-RW to primary IDE (IDE1, blue connector) and install your hard drive to secondary IDE channel. If you still encounter problem, please download the tool to rewrite the MAC address from:
https://www.asrock.com/support/Download/MACTool.asp

Question: My OS is Windows XP (or Windows 2000), and I have installed XP Service Pack 1 (Windows 2000 Service Pack 4). But when I use USB 2.0 devices, it will show "High-Speed devices is attached to a non-Hi-Speed port". How can I use USB 2.0 devices?(10/15/2004)

Answer:
Please go to "device manager" to check if the driver was installed properly. If not, please do the following steps.
1.Right click the exclamation mark device and choose properties.

2.Click "update driver".

3.Choose "Install the software automatically"

4.Then it will find the device. Please click finish.

Question: I'm using K7VT4A+. From the specification on the website, this model supports FSB 333 MHz CPU. However, I found a FSB 400 MHz FSB jumper setting on the PCB of the motherboard. Can this motherboard support FSB 400 MHz CPU?(10/15/2004)

Answer:
K7VT4A+ does not support FSB 400 MHz CPU. The FSB 400 MHz jumper setting is an overclocking mode and for testing only. For system stability, it is not recommended to set the FSB jumper at FSB 400 MHz.

Question: When I install Windows XP with SATA HDD on K8 Combo-Z, I found driver logo warning messages during installation. What should I do?(10/15/2004)

Answer:
You will see these kinds of warning messages (refer to the following picture) twice during Windows XP installation.

When you see the warning messages, please select "Yes" for both.

Question: My motherboard is K7S41(GX), what should I set in the BIOS setup to use the on-board VGA with a PCI VGA card for dual monitors function?(10/15/2004)

Answer:
To use on-board VGA with a PCI VGA card for dual monitors function, please enter the "Advanced" -> "Chipset Configuration" -> "Onboard Share memory" and adjust "Auto" to any other values (32MB, 64 MB, or 128 MB) in the BIOS setup.

Question: My ASRock motherboard supports Hybrid Booster. Is Hybrid Booster a utility to install? Where can I get it?(9/14/2004)

Answer:
The Hybrid Booster features supported on each models are a little different.
Please go to https://www.asrock.com/mb/index.asp and find the specification of your motherboard and check the exact features supported.
Actually, Hybrid Booster is a combination of several features which have already been provided with the motherboards.
1. CPU Multiplier: Adjusted by setting onboard FID jumpers.
2. CPU Vcore adjustment: Adjusted by setting BIOS setup option.
3. CPU Frequency Stepless control: Adjusted by setting BIOS setup option.
4. AGP/PCI Frequency control: Adjusted by setting BIOS setup option.
5. ASRock U-COP: Hardware feature, no need to be adjusted.
6. Boot Failure Guard: BIOS feature, no need to be adjusted.
Please refer to https://www.asrock.com/feature/HybridBooster/HybridBooster.html for detailed explanations.

Question: After updating Windows XP to service pack 2, some benchmark or programs may not work properly. What's going on?(9/14/2004)

Answer:
Currently, Windows XP service pack 2 is causing some incompatible issue. For incompatible issue of service pack 2, you can refer to following Microsoft's web site:
http://support.microsoft.com/default.aspx?kbid=884130&product=windowsxpsp2

Question: I use 3.2G/3.4GHz CPU on P4i65GV / P4i48 / 775i65GV. But CPU speed shows 2.8G? How do I fix it?(9/14/2004)

Answer:
Because you use the new CPU and it is necessary to update the microcode for CPU support. Please update to the latest BIOS.
https://www.asrock.com/mb/download.asp?Model=P4i65GV#bios
https://www.asrock.com/mb/download.asp?Model=P4i48#bios
https://www.asrock.com/mb/download.asp?Model=775i65GV#bios

Question: My motherboard is K7S8X. I can't format my Samsung hard drive and install OS. What should I do?(8/16/2004)

Answer:
Please try to update latest BIOS for K7S8X first and then go to BIOS SETUP -> Advanced -> Chipset Configuration -> IDE Driving. Please try to adjust the option.

Question: My motherboard is GE PRO-M2. After installing MR modem driver, there is an exclamation mark on modem device under device manager. How do I solve it?(8/16/2004)

Answer:
Please download the MR driver Ver.12.03.0026 from ASRock Web Site and try again. https://www.asrock.com/mb/download.asp?Model=GE%20PRO-M2

Question: The FSB jumper setting table of K7VT4A+ on the PCB silk screen on the board is different from the description in the installation guide. Which is correct?(8/16/2004)

Answer:
The table on the PCB silk screen of some boards is not correct. Please refer to the FSB Jumper Setting Table in the Quick Installation Guide bundled or in the user manual in ASRock Support CD.

K7VT4A+: Support FSB 200/266/333/400 (User Guide P.13)
Jumper Setting 200MHz: FSB_SEL0 : 1_2 、FSB_SEL2 : 1_2

Please move the jumper cap to FSB_SEL0 : 1_2 and FSB_SEL2 : 1_2

Jumper Setting 266MHz: FSB_SEL1 : 2_3 、FSB_SEL2 : 1_2

Please move the jumper cap to FSB_SEL1 :2_3 and FSB_SEL2 : 1_2

Jumper Setting 333 MHz：FSB_SEL0 : 2_3 、FSB_SEL2 : 1_2

Please move the jumper cap to FSB_SEL0 : 2_3 and FSB_SEL2 : 1_2

Jumper Setting 400 MHz：FSB_SEL1 : 1_2 、FSB_SEL2 : 2_3

Please move the jumper cap to FSB_SEL1 : 1_2 and FSB_SEL2 : 2_3

Question: Does my ASRock K7 motherboard, which supports Athlon XP FSB 333 MHz CPU, support AMD^® Sempron CPU?(8/16/2004)

Answer:
Yes, all ASRock motherboards, which support Athlon XP FSB 333 MHz CPU, would support AMD^® Sempron CPU by updating the BIOS. Also ASRock K8S8X motherboard would support AMD^® Sempron CPU by updating the BIOS. Please refer to ASRock web site for more information. https://www.asrock.com/support/CPU.asp

Question: My motherboard is SiS chipset based motherboard and the driver of AGP PCI to PCI is version 1.16a or 1.13.03 installed. After updating the Windows XP to service pack 2, there is an exclamation mark in AGP driver of device manager. What should I do?(8/16/2004)

Answer:
If you see an exclamation mark in AGP driver of device manager, please simply reinstall the SiS AGP PCI to PCI driver from ASRock support CD or web site again.

Question: My motherboard is K7S8X. When I connect my HDD on primary IDE with jumper setting at master and AOpen DVD\CD-RW combo drive on primary IDE with jumper setting at slave, it takes more than 1 minute to login Windows XP. How can I solve this problem?(7/12/2004)

Answer:
To solve this issue, please connect the HDD on primary IDE with jumper setting at master and AOpen DVD\CD-RW combo drive on secondary IDE with jumper setting at master. Or you can update the motherboard's BIOS to version 2.40 or later to solve this https://www.asrock.com/mb/download.asp?Model=K7S8X#bios

Question: Sometimes when my P4i65GV boots up, the CPU fan starts to work then shut down right away. After waiting for 1~2 seconds, it starts to work again. Why?(7/12/2004)

Answer:
Actually, it is caused by Intel 865GV memory sizing code. It will only happen at the 1st or 2nd boot after getting electrical power. So, please don't worry about it, it is normal.

Question: I have an ASRock INTEL ICH5 south bridge based motherboard (P4i65GV, P4i48..). In BIOS setup---IDE Configuration---Onboard IDE Operate Mode, there are two options "Enhanced Mode" and "Compatible Mode". Which one should I select? What is the difference between them?(7/12/2004)

Answer:
Please select [Compatible Mode] if you are using legacy OS (Windows ME / 98SE) with both IDE and SATA devices. If you are using legacy OS (Windows ME / 98SE) with IDE device only, please select [Enhanced Mode]. If native OS (Windows 2000 / XP) is used, please select [Enhanced Mode] no matter you are using either IDE and SATA devices or IDE device only.
When [Enhanced Mode] is selected, the next option will be "OnBoard IDE Controller".
You may enable either the primary IDE channel or the secondary IDE channel. Or you may enable both the primary and the secondary IDE channels by selecting [Both]. Set to [Disabled] will disable the both. Configuration options: [Disabled], [Primary], [Secondary], [Both].
When [Compatible Mode] is selected, the next option will be "Combined Mode Option".
It allows you to select between [Pri IDE + SATA] and [SATA + Sec IDE]. If it is set to [Pri IDE + SATA], then the secondary IDE will not work. Likewise, if it is set to [SATA + Sec IDE], then the primary IDE will not work.

Question: There is an annoying noise when I was playing music on my P4AL-800(M) system. Is there any way to improve it?(6/11/2004)

Answer:
Please install ALi LAN driver from motherboard bundled support CD or download ALi LAN driver directly from ASRock website to eliminate the noise.

Question: I have an Intel ICH5 chipset based motherboard. I found that my SATA hard drive is not recognized under Linux. What should I do?(6/11/2004)

Answer:
Serial ATA (SATA) is a relatively new technology that was not previously available in Linux. To solve this problem, the Kernel of your Linux operating system needs to be updated. Please kindly refer to the following link for solution which is provided by Intel. http://www.intel.com/support/chipsets/sb/CS-006312.htm

Question: I have installed 1 SATA HDD and 1 IDE HDD (or SCSI card with SCSI HDD) on my P4i48 motherboard, how can I select IDE HDD (or SCSI HDD) in the Boot Device Priority?(6/11/2004)

Answer:
If you would like to select IDE HDD in the Boot Device Priority menu, please set the IDE HDD to the first device of boot sequence in the Hard Disk Drives menu first.
AMI core 8 based BIOS would separate connected bootable devices into 3 groups, Hard Disk, Removable, and CD/DVD drives. Only first boot sequence of device in each group can be selected in the Boot Device Priority menu.

Question: Why is my 4GB of memory reported as about 3.5GB by the system if the chipset of the motherboard support to 4GB Memory size?(6/11/2004)

Answer:
Under the current PC memory addressing, there is a memory area just below 4.0 GB which is reserved permanently. The maximum DDR memory support is actually about 3.5GB rather than 4GB. This limitation is caused by the current PC architecture in which the missing 0.5GB of memory addresses are reserved for PCI I/O space, AGP aperture mapping space, and other onboard device I/O space. Thus although the chipset datasheet may claim memory support for up to 4GB, the system actually only offers about 3.5GB with four 1GB DDR DIMMs installed. 32 bit processors only support 4GB of address space.

Question: How do I enable the Athlon 64 Processor's "Cool'n Quiet" throttling functionality on K8S8X?(5/15/2004)

Answer:
Please install AMD Athlon(tm) 64 Processor Driver under O/S. Enabling Cool'n Quiet involves installing a software package in the case of Windows ME and 2000 or a processor driver in the case of Windows XP. Once installed, the power management settings can be configured through the Control Panel. In the case of an Athlon 64 CPU, the CPU will run at slow speed when there is minimal loading. Additionally, the CPU core voltage is reduced to low voltage also. When the loading increases, the clock frequency will be increased in increments of the CPU speed, depending upon the load.

Question: My hard drive is 160 GB, when I install Windows 2000 or Windows XP, I can only see 137 GB. However, when I install this 160 GB hard drive on the ATA 133 RAID card, I can use whole 160 GB. What's wrong?(5/15/2004)

Answer:
If you would like to use whole 160 GB as only one partition while installing the Windows OS, please make sure that your OS is Windows 2000 service pack 4 included or Windows XP service pack 1 included.
When you install the hard drive on the RAID card, you would need to press F6 to install third party driver during the Windows installation, and the driver is the reason why you can use whole 160 GB even your Windows XP service pack 1 is not included.

Question: My motherboard is P4i45D+ and I used FSB 800 CPU with ASUS V9520MAGIC/T/64 (or PIXELVIEW GF4-TI4200-8X-NVG28A/64M) VGA card. When I play 3D games, the appearance is lag. Why?(5/15/2004)

Answer:
It is running at over-clocking mode when using a P4 with front side bus 800 MHz CPU on P4i45D+. Thus, when playing 3D games or running 3D applications, it may not be so smooth. This is normal, and it will not affect other functions.

Question: I'm using INTEL Prescott CPU on ASRock motherboard. After the system works for a while, I realize that the sound of the CPU fan is getting louder. What's wrong?(5/15/2004)

Answer:
Please understand that this is a normal behavior of Intel boxed heat sink. The cooling fan which comes with Prescott CPU (see the following pictures) is an automatically adjustable CPU cooling fan and the speed of the fan will be adjusted according to the environment temperature. While higher temperature is detected by the INTEL boxed heat sink, the fan will speed up. So the sound will get louder.

Question: How do I install AMD Athlon(tm) 64 Processor Driver under Windows XP on K8S8X?(5/15/2004)

Answer:

Right-click on "My Computer" and select "Properties".

Select the "Hardware Tab" and click on the "Device Manager" button. There should be a device section named "Processors" with a processor device.

Right-click on the processor device, and click on "Update Driver".

Select "Install from a list or specific location (Advanced)", and click "Next".

Select "Don't search, I will choose the driver to install", and click "Next".

Click "Have Disk", "Browse..." to the installation files from support CD (E:\Drivers\CPU_DRIVER\XP\XP\English) and click "OK".

Ignore the warning about "This driver is not digitally signed!" by clicking on "Next".

A box will appear: "The wizard has finished installing the software for AMD Athlon(tm) 64 Processor". Click "Finish" to complete the installation.

Question: My ASRock motherboard can support Prescott CPU. If I want to use Prescott CPU, is there anything I need to notice?(4/15/2004)

Answer:
Prescott CPU needs more powerful power supply than Northwood CPU. Please use a 400W(or higher) power supply with Prescott CPU. We also recommend to use following vendors' power supply：Delta、FSP、Seventeam、Macron、Snake、AcBel Or please consult the suggestion of this website.
http://www.tomshardware.com/howto/20021021/powersupplies-15.html

Question: When I try to install Intel IAA driver for my P4i65GV or P4i48, it stops and shows the error message "Incompatible hardware. The install package is only compatible with Intel 800-series or compatible chipsets. Install will now exit." Why?(4/15/2004)

Answer:
P4i65GV and P4i48 are ICH5 south bridge based motherboards. Intel IAA driver does not support ICH5. The Intel IAA driver in our support CD is for ICH4 based motherboard only.

Question: I bought a new large size (80GB) HDD. After I installed it to my ASRock M/B, the BIOS only recognized it as a 32GB HDD. How can I get the full capacity of the HDD?(4/15/2004)

Answer:
Please understand that most HDDs provide a jumper setting that will limit the maximum capacity, such as 32GB or 2GB. Please kindly double check the jumper setting of your HDD, and adjust the jumper setting to the correct position instead of the "Limit drive capacity" position.

Question: My motherboard is K7S41 or K7S41GX, my Hauppauge Win TV card can not work with it. What should I do?(4/15/2004)

Answer:
Please try latest Hauppauge's patch driver from Hauppauge's web site.
http://www.hauppauge.com/pages/support_faq_vgainfo.html

Question: My on-board LAN is not working, I found that the MAC address of my on-board LAN is 00-00-00-00-00-00 or FF-FF-FF-FF-FF-FF. What's wrong?(4/15/2004)

Answer:
The MAC address of the on-board LAN is erased. After updating the BIOS or clearing the CMOS, please boot up the system and enter the BIOS setup. After loading the BIOS default, please exit and save changes. Failing to do so may cause the MAC address disappeared. If the MAC address is gone, please contact ASRock technical support engineer for help. ( https://www.asrock.com/general/about.asp?cat=Contact )

Question: My motherboard is P4S61. If I connect the hard drive and non-UDMA CD-ROM on the same IDE channel, I can not install Windows^® XP. What can I do?(3/15/2004)

Answer:
Please try the latest BIOS from https://www.asrock.com/mb/download.asp?Model=P4S61&s=478 or connect the hard drive and CD-ROM to two different IDE channels.

Question: When I try to create the SATA driver floppy diskette for my K7S8XE+ / P4S55FX+, the free DOS program seems stop with unknown reason. What should I do now?(3/15/2004)

Answer:
Please download the "K7S8XE+ / P4S55FX+ SATA driver for floppy disk" file from ASRock Web Site.
https://www.asrock.com/mb/download.asp?Model=K7S8XE%2b
https://www.asrock.com/mb/download.asp?Model=P4S55FX%2b
After downloading, please unzip the file and save it to the floppy diskette directly.

Question: When connecting the POWER SW, POWER LED, RESET SW and HDD LED cables from my chassis to the PANEL1 connector on the motherboard, I found that the pin holes of the cable does not match with the connector. What should I do?(3/15/2004)

Answer:
Please see the following pictures. If your POWER LED cable is designed with 2 cables in pin hole 1 and 3 (see Fig.1), please remove one of the cables and insert to the middle pin hole 2 (see Fig.2). Then, please refer to Fig.3 and Fig.4 for the connection.

Question: My motherboard is Intel or ALi south bridge based motherboard. When I connect the ATX power connector to the motherboard, the system power on right away. Why?(3/15/2004)

Answer:
This issue will happen if CMOS checksum is bad. Please enter the BIOS setup then load BIOS default setting to solve this issue.

Question: My motherboard is K7S8XE, what is the function of USB 2.0 controller option in the BIOS setup?(2/17/2004)

Answer:
If USB 2.0 controller is disabled, the USB controller will be 1.1 only. We realized that some USB devices, especially external USB box of hard disk drive, are over the USB 2.0 specification and it may not be recognized in the Windows OS. Under this situation, please disable the USB 2.0 controller.

Question: When I play some video or audio media files through my IDE optical devices (CD-ROM and DVD-ROM). I feel that the video/audio playback is not smooth. What should I do?(2/17/2004)

Answer:
It might be that the CDROM is transferring in PIO mode instead of DMA mode. It is highly recommended to enable the DMA function of your IDE optical devices (CD-ROM or DVD-ROM) in order to reduce the CPU loading when accessing optical discs. Please follow the bellow procedure to enable DMA mode.

In Windows 2000/XP, assuming that your IDE optical device is connected on secondary IDE channel as master drive,

Right click the "My computer" icon, select "Properties". Then, select "Hardware"----"Device Manager".

In "Device Manager", select "IDE ATA/ATAPI controllers"----double click "Secondary IDE Channel".

In "Secondary IDE Channel Properties", select "Advance Settings" and adjust the "Transfer Mode" of the CDROM (Device 0) from "PIO Only" to "DMA if available".

Click "OK".

In Windows 98SE/ME,

Right click the "My computer" icon, select "Properties". Then, select "Device Manager".

In "Device Manager", double click "CDROM". Then, double click your optical device under "CDROM".

In the new window which displays the optical device properties, select "Settings". Then, check the "DMA" box in "Options".

Click "OK".

Question: My motherboard is K7S8XE+. There are error messages appeared when I am making the SATA driver diskette. What should I do?(1/14/2004)

Answer:
If you have trouble to make this floppy disk, you can follow the instructions below to solve the problem.
1, Please update BIOS to P1.50 or higher version. You can find the latest BIOS version on our website: https://www.asrock.com/mb/download.asp?Model=K7S8XE%2b&s=462
2, Please connect a hard disk drive to your system when making this floppy disk.
3, Please do not use Mitsumi 48A0W CD drive or Mitsumi 5600W CD drive on your system when making this floppy disk. However, you can use them on your system after you finish making this floppy disk.

Question: In GE Pro-M2 latest BIOS advanced menu, there is one option named "Flexibility". What's the function?(1/14/2004)

Answer:
The default value of this option is "Disabled". It allows better tolerance for memory compatibility when it is set to "Enabled".
ASRock also offers the hot key "Home" to enable Flexibility. Before the system boot up, please keep pressing hot key "Home" first, then push the power button to boot the system up. When the POST screen appears, the function "Flexibility" is enabled.

Question: How do I install the display driver for P4S61?(1/14/2004)

Answer:
Please install the display driver by the following steps:
1.Put the P4S61 support CD into the CD-ROM drive.
2.You will see the Main Manu if the "AUTORUN" is enable. Click on the "SiS AGP PCI-to-PCI Bridge Driver"

3.Then install SiS Display Driver.

Question: I'd just finished setting up my system. When booting it up, I found that the LED of the floppy drive is always on and I cannot read any floppy disk with the floppy drive. Why?(1/14/2004)

Answer:
Perhaps the floppy ribbon cable is connected to the floppy drive with the wrong orientation. Please reconnect the floppy cable and make sure to match the red marking on the floppy ribbon cable with Pin1 of the floppy drive connector. However, some floppy drives' connectors may not be easily to define Pin1. You can try to check around the connector. Usually, there will be labels for Pin1 or Pin2.

Question: My motherboard is K7S8X R 3.0. How much Vcore voltage would be increased if I enable "Over Vcore Voltage" in the BIOS setup?(1/14/2004)

Answer:
If the "Over Vcore Voltage" is enabled in the BIOS setup, the Vcore voltage would be increased by 5 %.

Question: I want to use the hot plug feature with my SATA HDD. What requirements do I need to know?(12/12/2003)

Answer:
Please read below operation guide of Serial ATA HDD Hot-Plug on ASRock motherboard carefully.
Before you process the SATA HDD Hot-Plug, please check below cable accessories from the motherboard gift box pack.

7-pin SATA data cable x 2
SATA power cable with SATA 15-pin power connector interface x 1

1.Without SATA 15-pin power connector interface, the Serial ATA HDD Hot-Plug cannot be processed.
2.Even some SATA HDDs provide both SATA 15pin power connector and IDE 1x4-pin conventional power connector interfaces, the IDE 1x4-pin conventional power connector interface is definitely not able to support Hot-Plug and will cause the HDD damage and data loss.

Points of Attention – Before you start to process the Hot-Plug:

Below operation procedure is designed only for ASRock motherboard, which supports SATA HDD Hot-Plug.
*SATA Hot-Plug support of ASRock motherboard is indicated in the product spec on our web site .

Make sure your SATA HDD can support hot-plug function from your dealer or HDD user manual. The SATA HDD, which cannot support hot-plug function, will be damaged under the hot-plug operation.

Please make sure the SATA driver is installed into system properly.
The latest SATA driver is available on our support web site https://www.asrock.com/support/index.asp

Make sure to use the SATA power cable & data cable, which are from ASRock motherboard package.

Please follow below instructions step by step to reduce the risk of HDD crash or data loss.

How to Hot-Plug a SATA HDD:
Points of Attention – Before you process the Hot-plug:
Please do follow below instruction sequence to process the Hot-plug, improper plug procedure will cause the SATA HDD damage and data loss.

How to Hot-Unplug a SATA HDD:
Points of Attention – Before you process the Hot-Unplug:
Please do follow below instruction sequence to process the Hot-unplug, improper unplug procedure will cause the SATA HDD damage and data loss.

Question: When I install Windows XP with SATA HDD on K7S8XE+, I found driver logo warning messages during installation. What should I do?(12/12/2003)

Answer:
Actually you will see these kinds of warning messages (refer to the following picture) twice during Windows XP installation.

When you see the warning messages, please both select "Yes". However, if you still need the Microsoft certificated SATA driver, it is available at https://www.asrock.com/mb/download.asp?Model=K7S8XE%2b . Please download the driver and save it in a floppy disk before Windows installation.

Question: My parallel port printer can't work normally with my ASRock motherboard. What should I do now?(12/12/2003)

Answer:
Please try to go to BIOS SETUP -> Advanced menu -> Peripheral Configuration -> Parallel Port Mode, and set it to "Normal".

Question: I'm using an add-on LAN card on my ASRock motherboard. The LAN card provides a "Wake On LAN" connector with a cable. Is there a connector on the motherboard so that I can plug this cable?(12/12/2003)

Answer:
There's no need to connect this cable to the motherboard and you are still able to use the "Wake On LAN" feature with the add-on LAN card. To use it, please remember to enable the "PCI Device Power On" option in BIOS.

Question: I have an ASRock ATX motherboard. Do I need to screw on the double hole?(12/12/2003)

Answer:
ASRock ATX motherboards are ATX specification 1.1 and 2.0 compliant, so the screw hole, which is on the right bottom of board, will be double holes design. According to the ATX specification, it is not necessary to screw this hole, you can please just use a plastic stand to bear this hole. If you still want to screw this hole, please do not over-tighten the screw, doing so may damage the board.

Question: I'm using Intel chipset based motherboard. After installing Win98SE and all drivers, the data transfer rate from IDE devices (HDD or CDROM) seems not fast enough. Is there any thing I can do?(11/14/2003)

Answer:
When installing Win98SE on Intel chipset based motherboard, please remember to enable the DMA mode to increase the IDE performance. To enable DMA mode in Win98SE, please go to "System"---"Device Manager"----"Disk Drives"----"Generic IDE Disk Type47" and manually check the "DMA" box in "Generic IDE Disk Type47".

Question: I'm using Duron 1600MHz Applebred CPU on your K7 series motherboard. How come the CPU is only recognized as a Duron 1200MHz CPU?(11/14/2003)

Answer:
The FSB of Duron Applebred CPU (1400MHz to 1800MHz) is 266MHz. It is different from the former Duron CPU (FSB 200MHz). Please remember to adjust the FSB_SEL jumper to FSB 266MHz while using a Duron Applebred CPU.
https://www.asrock.com/support/K7Jumper.pdf

Question: My motherboard is SiS chipset based K7S8XE, why my USB 2.0 hard disk box can not be recognized under Windows XP?(11/14/2003)

Answer:
We have experienced that some USB 2.0 boxes may not conscientiously follow the USB 2.0 specification to design, so it cannot operate properly with USB 2.0 specification. Please update the newest BIOS, and then disable the USB 2.0 controller in the BIOS SETUP. At this moment, the USB 2.0 box may have chance to operate with USB 1.1 specification.

Question: When I try to create my K7S8XE+ SATA driver diskette and boot up with the driver CD, the system locks up. What should I do now?(11/14/2003)

Answer:
Before the SATA driver diskette creating process, please go to BIOS SETUP -> Advanced menu -> Peripheral Configuration -> Onboard SATA and set it to "Disable".
After the driver diskette creating process completed, please set Onboard SATA back to "Enable" in the BIOS.

Question: With 3Com /Intel Gigabit LAN card installed, my system cannot connect to the Internet if PC-cillin 2002 personal firewall is enabled. How do I solve it?(11/14/2003)

Answer:
Please update the driver for PC-cillin 2002 personal firewall. The solution is available from Trend Micro Web Site.
English version: http://kb.trendmicro.com/solutions/solutionDetail.asp?solutionID=17007
Chinese version: http://www.trendmicro.com.tw/solutionbank/consumer/Show_SB.asp?L1ClassNo=5&L2ClassNo=28&SBNo=1081

Question: Are there any requirements if I use AMD FSB 333/400 CPU on K7S8X(E) series boards?(11/14/2003)

Answer:
Since the speed of AMD FSB 333/400 CPU is higher, it is important to dissipate heat from processor. Please choose powerful and proper heat sink for your system.

Question: In the beginning of P4VT8 SATA driver diskette creating process, my USB keyboard seems doesn't work. What should I do?(11/14/2003)

Answer:
In order to fix this problem, please go to BIOS SETUP -> Advanced menu -> Chipset Configuration -> USB Device Legacy Support and set it to "Enable". For best system stability, please set it back to "Disable" after the SATA driver diskette creating process.

Question: Do ASRock K7 motherboards support the latest Applebred Duron CPU with FSB266 MHz, such as 1400MHz, 1600MHz, and 1800MHz?(10/15/2003)

Answer:
Yes, all ASRock K7 motherboards had been tested with Applebred Duron CPU without problem.
Please refer to https://www.asrock.com.tw/support/CPU.asp

Question: I'm using Intel FSB 400 MHz CPU, why does my DDR 333 SDRAM only run DDR 266 on P4i45GV?(10/15/2003)

Answer:
According to the Intel's specification, if you're running FSB 400 MHz CPU on P4i45GV, DDR SDRAM only supports 200/266. If you're running FSB 533 MHz CPU, DDR SDRAM supports 266/333.

Question: When I was installing the Windows 98SE on K7VT4-4X motherboard, the H/W info error message appeared while last 3 minutes of installation, what should I do?(10/15/2003)

Answer:
Please make sure the year is correctly set in BIOS setup. For example: year 2003.

Question: I'm using an ASRock motherboard which supports Hyper-Threading technology. How come there is no Hyper-Threading technology option in BIOS setup?(10/15/2003)

Answer:
The Hyper-Threading technology option in BIOS will appear only when a Hyper-Threading technology CPU is installed.

Question: I'm using ALi chipset based motherboard, P4AL-8X and P4AL-800. How can I install Linux correctly on them?(10/15/2003)

Answer:
When installing Linux which the Kernel version is order than 2.4.21 on P4AL-8X or P4AL-800, please follow the bellow procedure.

When installing Linux, at the page choosing the installation between "Graphic mode" or "Text mode", please type "boot: linux pci=conf2" to complete the installation.

After the installation, in the GRUB boot up menu, please press "a" to modify the kernel argument. Please type "ro root=LABEL=/ pci=conf2" in order to boot up correctly.

Download the latest Kernel from http://www.kernel.org/pub/linux/kernel/ , for example, linux-2.4.22.tar.gz from another system.

Copy the latest Kernel into this Linux system.

Compile the latest Kernel.

For further Linux information about ALi chipset, please visit
http://www.ali.com.tw/

Question: My ASRock motherboard provides a 1.5V AGP slot. How do I know if I can use my AGP card on the motherboard?(9/15/2003)

Answer:
Generally, the notch of 1.5V AGP slot is different from 3.3V AGP slot. Please refer to the following picture. If your AGP card has the 1.5V key, it is able to work on a 1.5V AGP slot. But few AGP adapters such as SiS305 based cards do not match the rule.
Please check detail AGP SPEC form http://www.ertyu.org/~steven_nikkel/agpcompatibility.html
If you are not sure what your AGP card is 1.5V or 3.3V, please double check with the card vender.

Question: When I run the "GHOST" program on my K7S8X, the speed of "GHOST" seems slower than others. How could I improve it?(9/15/2003)

Answer:
Please set "PCI IDE BusMaster" to "Enable" in the BIOS SETUP IDE Devices menu, thanks.

Question: Can I use on-board VGA and add-on AGP card for dual monitors?(9/15/2003)

Answer:
No, if you would like to use dual monitors please install PCI VGA card with on-board VGA or AGP card with PCI VGA card on the motherboard.

Question: I'm using an AGP 8X card to replace the old AGP 4X card on P4VX4. In the BIOS, I can see AGP mode icon when the AGP 4X card is installed. But there is no AGP mode option when AGP 8X card is installed. Why?(9/15/2003)

Answer:
When an AGP 8X card is detected, the system will run at AGP 8X automatically. At this moment, the AGP mode option is not provided.

Question: What is Boot Failure Guard (B.F.G)? How do I enable this function?(8/15/2003)

Answer:
It is an ASRock new technology. While the system could not boot up normally at overclocking setting, the safe boot up mode will be issued from B.F.G and provides a BIOS setting interface for parameter reset/correction.
You don't need to adjust any setting to enable B.F.G. It is a basic function for ASRock motherboard.

Question: I have SiS chipset based motherboard (ex. GE Pro-HT) and ATI ALL-IN-WONDER 9000 Pro AGP card. How can I capture the video correctly?(8/15/2003)

Answer:
If you want to use the capture function of ATI ALL-IN-WONDER 9000 Pro AGP card on GE Pro-HT, please remove the SiS mini IDE driver and try again.

Question: The north bridge of my VIA chipset based motherboard M266A is hot, is it normal?(8/15/2003)

Answer:
Yes, it is normal, because the VIA P4M266A chipset is made by older process which may generate more heat.

Question: My motherboard provides FID jumpers. Why I can't change my CPU multiplier even though I already adjust FID jumpers correctly?(8/15/2003)

Answer:
If the multiplier of your CPU is locked by itself, you can't change it even though you set FID jumpers through the motherboard.

Question: After I shut down the system, my USB mouse is still light on. Why?(8/15/2003)

Answer:
In order to solve this problem, please adjust the PS2_USB_PWR1 jumper to pin 1-2(+5V).

Question: I'm using Intel FSB 400 MHz CPU, why does my DDR 333 only run DDR 266 on P4i45PE?(8/15/2003)

Answer:
For P4i45PE, if you're running FSB 400 MHz CPU, DDR SDRAM only supports
200/266 MHz. If you're running FSB 533 MHz CPU, DDR SDRAM supports 266/333 MHz.
If you're running FSB 800 MHz CPU, DDR SDRAM supports 400 MHz.

Question: Are there any restrictions for the different color of DDR DIMM slots on P4VX4??(8/15/2003)

Answer:
Please don't worry about it. All DDR DIMM slots are the same no matter what color they are.

Question: Can I install 4 DIMM of DDR SDRAM with P4 FSB 533 MHz CPU on P4VX4 motherboard?(7/9/2003)

Answer:
If you are using P4 FSB 533 MHz CPU on P4VX4, please install 3 or less than 3 DIMM of DDR SDRAM. When you install 4 DIMM of DDR SDRAM, they would run at DDR 200(PC1600) speed. According VIA chipset SEPC, FSB 533 MHz CPU must run with DDR 266 or higher speed memory. So if you install 4 DIMM of DDR SDRAM, please run with FSB 400 MHz CPU.

Question: When I'm going to install USB 2.0 driver for my Windows 2000, it asked me to update Service pack 4. Where can I get Service pack 4 for Windows 2000?(7/9/2003)

Answer:
Windows 2000 service pack 4 is now available on Microsoft website.
Please refer to http://www.microsoft.com/windows2000/downloads/servicepacks/sp4/default.mspx

Question: I'm using P4i45PE now. How do I run FSB 800 MHz correctly?(7/9/2003)

Answer:
1.Please use Intel^® FSB 800 MHz CPU for your system.
2. Please set FSB jumper in pin 2-3 (Test)
3. Please install one DDR400(PC3200) in slot 1.
DDR SDRAM requires CL=2.5 or CL=2.
Please also refer to P4i45PE memory support list.
https://www.asrock.com/mb/memory/P4i45PE.pdf

Question: How could I use Wake on LAN function?(7/9/2003)

Answer:
All of ASRock motherboards support Wake on LAN. Please enable the "PCI Device Power On" in the Power menu of BIOS. After saving the changes and exit the BIOS, please boot into the Windows OS then shut down the system.
Now, the system is ready to be woken up through LAN by other computers.

Question: I'm using ASRock motherboard. In the BIOS, I found that the Vcore is a little bit higher. Is this normal?(7/9/2003)

Answer:
The value is still in tolerance of the CPU SPEC. It's more stable to set the Vcore a little higher under CPU SPEC. Please do not worry about it.

Question: When I manually increase CPU host frequency in the BIOS on K7S8X(E), will AGP and PCI speed up at the same time?(7/9/2003)

Answer:
When CPU host frequency is increased, BIOS will automatically run the AGP/PCI frequency around 66/33MHz. Therefore, AGP card and PCI devices can work under SPEC even CPU frequency is set to perform over clocking.

Question: I found two digits or letters changing at the right bottom corner during POST screen. What is it?(6/13/2003)

Answer:
This is the BIOS POST code. It represents each step BIOS does during POST screen.

Question: How do I get the correct CPU speed after updating the BIOS?(6/13/2003)

Answer:
After updating the BIOS, the default of BIOS will be loaded with stable setting and the system runs with slower speed to secure the first boot runs successfully. In order to make your system running with the optimum setting, please remember to load turbo/default setting after you update the BIOS.

Question: How do I get more VGA memory size for Intel Extreme Graphics of the P4i45G(L)?(6/13/2003)

Answer:
According Intel DVMT (Dynamic Video Memory Technology,) the amount of video memory is dependent upon the amount of pre-allocated memory set for your system. It allocates memory based on system requirement and is not configured by user. Memory can be adjusted up to the maximum limit set by the graphics driver.

Please refer Intel web site for detail information:
http://support.intel.com/support/graphics/gaming/video.htm

Question: May I use the power supply without +12V power (4 pins) connector for ASRock Intel platform Motherboards? (6/13/2003)

Answer:
ASRock has its own design to omit the Intel specified 4-pin connector. All needed power for motherboard can be supplied from 20-pin ATX connector. So ASRock P4 platform motherboards is able to support some power supplies without +12V 4-pin connector.

Question: How to clear CMOS? (6/13/2003)

Answer:
Please unplug the ATX power and remove the battery, use a metal material like paper clip to short the CLRCMOS1 soldering points or CLRCMOS2 jumpers for 3 seconds. After that, install the battery and plug the ATX power back to the motherboard.

Note: Please do not clear the CMOS right after you update the BIOS.

Question: When I use ASRock P4i45G(L) M/B, I see there is 1MB shared memory from the system memory shown in the POST screen during boot process. What is the 1MB shared memory used for? (6/13/2003)

Answer:
The 1MB memory is used for VGA BIOS (before loading OS).

Question: What's the function of JL1 and JR1 jumpers on my ASRock motherboard?(5/9/2003)

Answer:
When you connect speakers in back panel and front panel at the same time,
1. If the jumpers JL1 and JR1 are short, both front panel and rear panel audio connectors can work.
2. If both jumper caps on JL1 and JR1 are removed, only front panel audio works.
However, it requires your front panel to support the function.

Question: If I install Win9x MR driver by pressing the auto setup of the support CD, the MR modem always picks up com 5. How do I solve it?(5/9/2003)

Answer:
Please reload the driver by following steps:
1. Please click the properties of MR modem under "device manager".
2. Click the "driver" and click "update driver".
3. Select the driver you want.
4. Load the driver from the path to support CD\drivers\amr\win9x

Question: How can I run a FSB800 CPU on P4i45G correctly?(5/9/2003)

Answer:
The requirement for P4i45GL to run with a FSB800 CPU is as following:
1. Adjust the FSB jumper from 1-2 pin (normal) to 2-3 pin (test). The jumper is near the CPU fan connector.
2. Memory requires DDR333 SDRAM
Please make sure that the jumper setting is correct and the memory is DDR333.

Question: Can I use the microphone if I select 6 speakers in C-Media Audio Configuration?(5/9/2003)

Answer:
If you select 6 speakers in C-Media Audio Configuration for 5.1 CH output, all three audio connectors (Line in, Line out and MIC) are defined as output connectors.
Microphone is an input device. So you are not able to use the microphone at this moment.

Question: How do I select "Output Type" in C-Media 3D Audio Configuration?(5/9/2003)

Answer:
Please select "Analog" for "Output Device" in C-Media 3D Audio Configuration.

Question: Is there any suggestion of CPU and memory for K7S8X motherboard?(5/9/2003)

Answer:
With AMD FSB 200 MHz CPU like Duron, please install DDR 200, 266, or 333 SDRAM.
With AMD FSB 266 MHz CPU like Athlon XP 2000+, please install DDR 200, 266, 333, or 400 SDRAM.
With AMD FSB 333 MHz CPU like Athlon XP 2800+, please install DDR 266, 333, or 400 SDRAM.

Question: Can I use DDR 333 SDRAM on K7VT2?(5/9/2003)

Answer:
Yes, you can install DDR 333 or 400 SDRAM on K7VT2. However, DDR 333 or 400 SDRAM will be running at the speed of DDR 266.

Question: Does ASRock motherboard support "Boot from USB device", if my USB device is bootable?(4/15/2003)

Answer:
Yes! All of ASRock motherboards support "Boot from USB device".
When the system boot up, please press "F8" or "F11" to enter "Boot Menu" and select USB device for your fist boot device , then the system will boot from the USB device which you selected. For P4I45D, please plug the bootable USB device to USB port 2,3.

Question: Where do I get the SiS IDE driver for my Win98SE on K7S8X?(4/15/2003)

Answer:
SiS does not provide IDE driver for Win98SE and ME. Please use Windows
98SE/ME standard IDE driver.

Question: K7S8X supports AGP 8X, but why can't I adjust to AGP 8X mode in BIOS?(4/15/2003)

Answer:
Please install an AGP 8X card first. The AGP 8X option will be available only when an AGP 8X card is installed.

Question: I'm using a AMD Athlon XP 2000+ processor with FSB 266MHz on K7S8X, but the FSB jumper can only set from 100, 133, 166MHz. How do I adjust to FSB 266MHz?(4/15/2003)

Answer:
Please understand that AMD Athlon XP 2000+ processor with FSB 266MHz is actually running with 133*2=266MHz. Please adjust the FSB jumper to 100MHz for FSB 200MHz processors, 133MHz for FSB 266MHz processors and 166MHz for 333MHz processors.

Question: Does ASRock AMD series motherboard support AMD FSB 333Mhz CPU?(4/15/2003)

Answer:
ASRock K7S8X supports AMD FSB 333Mhz processor.

Question: Sometimes I cannot boot up from my floppy disk, Why?(4/15/2003)

Answer:
Please try to enable the "Floppy Seek" in the BIOS utility.

Question: Do I need to install USB2.0 driver if my system runs Win XP SP1?(3/3/2003)

Answer:
You don’t need to install USB2.0 if you already upgrade to service pack 1 which
include USB2.0 driver.

Question: Where can I get the detailed BIOS setting description?(3/3/2003)

Answer:
You can find the detailed user manual and BIOS setting description in ASRock support CD.

Question: Does the integrate VGA of G Pro support DirectX 9.0 under Win XP?(3/3/2003)

Answer:
Please upgrade to SiS VGA driver V2.14 to supports DirectX 9.0. Please refer the structure of SiS web site.
http://download.sis.com/sisdlc/driver_list.jsp

Question: Why I only see 1667MHz for my Athlon XP 2000+ CPU?(3/3/2003)

Answer:
2000+ is the model number of AMD CPU, it does not represent the CPU frequency.
Please refer to http://www.amd.com for more information.

Question: After I updated BIOS, ASRock LOGO disappeared when booting up. Why?(3/3/2003)

Answer:
Please don't worried! ASRock has removed LOGO in the new BIOS for all ASRock model. It is normal that ASRock LOGO disappeared after flashing BIOS.

Question: What is ASRock U-COP?(3/3/2003)

Answer:
ASRock U-COP = ASRock Universal CPU Overheating Protection is a hardware level mechanism, which provide the auto-power-shut-off function to protect CPU from the damage while the CPU temperature getting high.
All ASRock Intel/AMD CPU series motherboards are equipped with ASRock U-COP.

Question: When I want to install an add-on AGP graphics card, do I need to adjust any settings in the BIOS if my motherboard has Onboard VGA?(1/30/2003)

Answer:
No! You do not need to adjust any settings in the BIOS. ASRock motherboard will switch between add-on AGP and Onboard VGA automatically when you install or uninstall it.

Question: Where can I find Linux driver for K7VM2 and K7VT2?(1/30/2003)

Answer:
Please refer to VIA website for Linux drivers
and support.

Question: Should I clear the CMOS after I upgrade the BIOS?(1/30/2003)

Answer:
If your system is running fine, you do not have to clear the CMOS. Also please do not clear the CMOS right after you upgrade the BIOS. After upgrading the BIOS, please reboot your system once then you can clear the CMOS if you need to do it.

Question: How can I set CPU FSB (Front Side Bus) correctly?(1/30/2003)

Answer:
For Intel CPU: You do not need to do any setting. When you install CPU at the first time, all that you need to do is go to BIOS and "Load setup defaults", then the system will auto detect the correct CPU FSB.

For K7VT2 and K7VM2: There is a FSB_SEL jumper on the motherboard .
FSB 100Mhz set 2-3
FSB 133Mhz set 1-2

Question: Why I only saw 224MB memory installed in my K7VM2 system? (12/25/2002)

Answer:
The 32 MB for VGA will be shared from system memory. So if you install one 256 MB memory, the on board VGA will use 32 MB then your system can only use 224 MB memory.

Question: If I want to use add-on AGP card on G Pro, do I need to change anything in the BIOS utility?(12/25/2002)

Answer:
When you were using on board VGA and want to switch to add-on VGA, you do not need to set anything in the BIOS. The BIOS will auto switch to add-on VGA if it is installed. Also the BIOS will auto switch back to on-board VGA if add-on VGA is not installed.

Question: I have a TV card installed in K7VT2 and K7VM2. What should I adjust the setting to watch TV properly?(11/26/2002)

Answer:
Please do the following adjustment in Windows OS:
1. Right click on the desktop, click "Settings" in the Display Properties Windows.
2. Click "Advanced" then click "Troubleshoot".
3. Adjust "Hardware Acceleration" to "Disable all DirectDraw & Direct 3D accelerations, as well as." (the second selection from "None").
4. Click "Apply" then click "ok".
5. Reopen your TV card application.

Question: If I want to use 4/6 speakers, how do I setup 4/6-Channel audio ?(11/26/2002)

Answer:
STEP 1:
4 CH: Connect the front L/R channel to "Line Out", the rear L/R channel to "Line In".

6 CH: Connect the front L/R channel to "Line Out", the rear L/R channel to "Line In", and the Center/Subwoofer channel to "Mic In".

Connect the front L/R channel to Line Out, the rear L/R channel to Line In, and the Center/Subwoofer channel to Mic In.

STEP 2:
After installation of C-Media Audio driver, you will find an icon "C-Media Audio configuration" on the taskbar.

STEP 3:
Click the icon, and the screen will show the current audio configuration.

Select "Output" to change your audio configuration. Select "Analog" for Output Type and choose "4 channels" / "6 channels" for your speaker configuration.

Then press "Apply" and press "Ok".

Then press Apply and press Ok.

Question: How do I install USB 2.0 driver under Windows XP for K7VT2?(11/26/2002)

Answer:
Please install the USB 2.0 driver by running the support CD.
Click the icon of "VIA USB 2.0 Driver" in the support CD main menu.

Question: How do I install the LAN driver for K7VT2?(11/26/2002)

Answer:
Please install the LAN driver manually under Windows 98/ME/2000/XP with the following steps:

1. Put the K7VT2 support CD into the CD-ROM drive.
2. Double click on the "My Computer" icon, then right click on the CD-ROM drive and browse the support CD.
3. Locate the "winsetup.exe" on \Drivers\LAN folder and double click on "winsetup.exe" to run LAN installation program.
4. After 20 seconds, "The installation is completed!" will appear then you have finished the LAN installation.
5. Please restart your computer.

Question: My PC runs Windows 98/ME, can I still use USB 2.0 products?(11/26/2002)

Answer:
Since Microsoft is only developing drivers for Windows XP and 2000, you will have to use a 3rd party vendor's drivers. Also Power Management for USB 2.0 works fine under Windows XP. It may not work properly under Win98/ME/2000. Please check detailed information from Microsoft Web Site:

http://www.microsoft.com/HWDEV/BUS/usb/USB2support.asp
http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q330892&

Question: Does Intel 845 series (P4i45D / P4i45E / P4i45GL / P4i45GV / P4i45PE / P4i45G / 775i45GV) chipset support 3.3V AGP card?(10/29/2002)

Answer:
Intel 845 chipset supports 1.5V signaling AGP cards only and the AGP slot on motherboard got 1.5V key in it following the AGP specification in order to prevent a 3.3V AGP card from being plugged in. However, it turned out some AGP adapters operate at only 3.3V signaling level, were notched at the 1.5V key on the golden-finger interface.
When using these cards, if the Vddq and VCC3.3 signals are shorted on them, will break up the north bridge as the Vddq is raised from 1.5V to 3.3V instead. In other words, the motherboard will be permanently damaged as a result as soon as the system is powered up with such an AGP card. According to AGP specification, AGP4X mode will work at 1.5V signaling level only. If your AGP card has the 1.5V notch as
illustrated in the user's manual but it cannot support AGP4X, please check with your card provider or manufacturer whether it can operate at 1.5V signaling level.

Question: I have a drive that is larger than 137 GB but the operating system only recognizes 128 GB or 137 GB. How can I fix this?(10/29/2002)

Answer:
First, The OS (for example Windows series) should be able to support 48-bit LBA mode that enables the system to run and manipulate big drive, namely, only Windows 2000 and Windows XP could achieve this goal.

Secondary, install Service Pack to let OS support large than 137GB HDD.

Windows XP, please download and installed the latest Service Pack 1, this can support big drive directly. For further information, please refer to Microsoft's Product Support Site:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q303013

Windows 2000, please download and installed the latest Service Pack 3. For further information, please refer to Microsoft's Product Support Site:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q305098

Question: If I use 1 GB or more memory on the M/B, Windows 98/ME O.S. shows "Error Message: Insufficient Memory to Initialize Windows". What's wrong?(10/29/2002)

Answer:
It's a limitation of Win9x/ME. Windows NT 4.0 / 2000 / XP has no problem, please check detailed information from Microsoft Web Site.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q184447

Question: Can I install both DDR and SD RAM at the same time?(10/29/2002)

Answer:
No! Please do not install DDR and SD RAM simultaneously.

Question: What's the meaning of AMI BIOS Beep Codes?(10/29/2002)

Answer:
The following are AMI BIOS Beep Codes that can occur.

Beep Code	Descriptions
1 short	Memory refresh timer error.
2 short	Parity error.
3 short	Main memory read / write test error.
4 short	System timer failure.
5 short	Process error.
6 short	Keyboard controller BAT test error.
7 short	General exception error.
8 short	Display memory error.
9 short	ROM BIOS checksum error.
10 short	CMOS shutdown Read/Write error.
11 short	Cache Memory bad.

Question: Why can't I boot up my system with one hard drive on primary IDE and an optical device (CD-ROM, DVD-ROM, CD-RW, etc...) on secondary IDE If connecting the hard drive/optical device as the secondary drive?(10/29/2002)

Answer:
For best compatibility and stability, please make sure your stand alone hard drive on primary IDE has jumper setting to master, and your stand alone optical device on secondary IDE has jumper setting to master, too. Also if you only have one hard drive without any other optical device, please connect the hard drive to primary IDE with its jumper setting to master. Furthermore, for optimizing the transfer rate for the hard drive, we recommend you to connect your hard drive(s) to the primary IDE channel and optical device(s) to the secondary IDE channel.

ASRock

FAQ

Pokud jste si plně vědomi zařazení svého dotazu, můžete si vybrat jednu z níže uvedených kategorií pro často kladené otázky.

Často kladené otázky

Results: